ABBA RAMBLA HOTEL hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,095 reviews across 7 portals
:
No Public Name
Alone
50-59 years
Reviewed: 2 years ago (25/11/2023)
Date of experience: 11/2023

Superb experience. Very cooperative and helpful staff. Excellent service

Dear Guest,

Thank you for taking the time to review your stay.

We're thrilled to hear that our team's cooperative nature and helpfulness contributed to an excellent service experience for you.

We hope to welcome you back.

Best wishes,


Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
By Ashok Patra
Family
50-59 years
Reviewed: 2 years ago (25/11/2023)
Date of experience: 11/2023

Not good
Room rate are over charged
WiFi in the room very slow and couldn't attend my online meeting.

Dear Guest,
We appreciate you taking the time to provide feedback on your recent stay.

We're glad to hear that you found our location to be convenient, as we pride ourselves on being situated in the heart of Barcelona, close to many attractions and amenities.

We understand your concerns regarding the Wi-Fi speed and room rates. Our complimentary premium Wi-Fi is designed for various online activities, and we regret to hear that it did not meet your expectations for your online meeting.

We continuously strive to provide value for our guests and are sorry to hear that you felt the room rate was not reflective of your experience.

We are committed to maintaining a high standard of cleanliness and service, and it's encouraging to know that you were satisfied with these aspects of your stay.

We hope to have the opportunity to welcome you back in the future for a more seamless experience.
Best regards,
No Public Name
Family
30-39 years
Reviewed: 2 years ago (17/11/2023)
Date of experience: 11/2023

Bien, excepto por la limpieza de la habitación. El primer dia encontramos todo el suelo de la habitación lleno de pelos largos negros. Bastante desagradable teniendo en cuenta que iba con un bebe que gatea y que iba repleto de pelos…pasé servilletas por el suelo y era alucinante la cantidad que habia. Al dia siguiente al ducharme y volver a utilizar las mismas toallas del dia anterior (las habia dejado colgadas pero al limpiar la habitación nos la habian doblado y dejado encima del perchero), al cogerla para secarme lo mismo todo lleno de pelos largos negros. Al salir de la habitación, vimos a las señoras de limpieza y caí en la cuenta de que era una de las chicas de limpieza que va con el pelo suelto y debe caerle bastante. La otra chica llevaba una red en el pelo por lo tanto no era ella. No me quejé en recepción sinceramente porque me sabia mal pero es desagradable encontrarse con eso. Por todo lo demás estuvo bien.

Estimado huésped,

Nos complace saber que la ubicación del hotel fue de su agrado y que encontró adecuados los servicios que ofrecemos. Lamentamos profundamente los inconvenientes que experimentó con la limpieza de su habitación. La higiene y comodidad de nuestros huéspedes son prioridades absolutas para nosotros, y lo que describe no refleja los altos estándares que nos esforzamos por mantener. Hemos tomado nota de sus comentarios y reforzaremos la formación de nuestro personal de limpieza para asegurar que todos los procedimientos se sigan meticulosamente, incluyendo el uso de redes para el cabello en todo momento.

Le agradecemos que nos haya informado sobre esta situación y le aseguramos que estamos tomando medidas inmediatas para evitar que una experiencia similar se repita en el futuro. Si en alguna ocasión algo no está a la altura de sus expectativas, no dude en comunicarlo en recepción; nuestro equipo está siempre dispuesto a ayudar y a ofrecer soluciones, como el cambio de habitación si fuese necesario.

Nos encantaría recibirle de nuevo en otra ocasión.

Saludos,


Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
No Public Name
Couple
50-59 years
Reviewed: 2 years ago (14/11/2023)
Date of experience: 11/2023

A decent hotel room. But could use an electric plug next to the bedroom on both sides. Sound travels too easily between rooms. A quiet conversation in the next room is audible in our room. A person on high heels getting ready in the middle of the nights kept us up.

Dear Guest,
Thank you for taking the time to share your feedback.

We're pleased to hear that you found the location of our establishment to your satisfaction and that the cleanliness and service met your expectations.

We understand the importance of a restful night's sleep and apologize for any disturbances caused by noise. We have taken note of your comments regarding the sound insulation and will look into potential improvements.

Additionally, we acknowledge the need for more conveniently placed power outlets and will consider this in our ongoing efforts to enhance guest experiences.

We appreciate your constructive comments as they are essential in our continuous efforts to provide a comfortable and enjoyable stay.

We look forward to the opportunity to welcome you again in the future,
By Vigne
Couple
40-49 years
Reviewed: 2 years ago (06/11/2023)
Date of experience: 11/2023

Expérience Très agréable

Cher hôte,

Merci pour cet agréable commentaire.

Nous sommes comblés de lire que vous avez apprécié notre hôtel ainsi que notre très bon rapport qualité-prix!

Nous aimerions vous compter de nouveau parmi nos hôtes.


Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
By Aurélie
Couple
40-49 years
Reviewed: 2 years ago (03/11/2023)
Date of experience: 11/2023

Bonne et confortable

Chère Aurélie,
Merci d'avoir pris le temps de rédiger ce commentaire sympathique.

Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service ainsi qu'internet.

Nous sommes impatients de vous recevoir à nouveau.
Bien cordialement,

Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
No Public Name
Family
30-39 years
Reviewed: 2 years ago (03/11/2023)
Date of experience: 11/2023

Très bon accueil et bon hotel

Cher hôte,
Merci d'avoir pris le soin de rédiger ce sympathique avis.

Nous sommes ravis que votre séjour ait été agréable et que vous ayez apprécié la qualité de notre accueil.

Nous espérons vous revoir très bientôt pour un séjour toujours de qualité.
Bien à vous,

Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
By Iqbal Husain
Alone
60-69 years
Reviewed: 2 years ago (31/10/2023)
Date of experience: 10/2023

I would have given a five but following things bugged me. 1) The shower swing out door frame was badly rusted and looked disgusting. 2) The floor wood had shrunk near the bathroom - possibly past water damage - leaving unsightly gaps. Also, the baseboard was gouged. It does not cost much to replace the baseboard. 3) Lack of power outlet next to bed. Could not keep my phone next to bed while charging. Otherwise, staff was great & breakfasts wonderful.

Dear Husain,

Thank you for your review.

We are delighted to hear that you found our hotel clean and appreciated our excellent breakfasts. Our team takes pride in offering a wide variety of Mediterranean diet options, including seasonal fruits and top-quality jamón serrano, to ensure a satisfying start to your day.

We acknowledge your concerns regarding the need for some cosmetic improvements in the rooms. We are continuously working on maintaining and updating our facilities to provide a comfortable and enjoyable stay for our guests. We apologize for any inconvenience this may have caused during your stay.

We look forward to welcoming you for an another pleasant stay.

Best wishes.


Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
By Peter Perro
Couple
60-69 years
Reviewed: 2 years ago (26/10/2023)
Date of experience: 10/2023

Travelled for business and pleasure many, many times. Our worst experience by far.

Dear Peter,

Thank you for taking the time to share your review.

We are disappointed to hear about the cleanliness and service issues you encountered during your visit. We strive to maintain high standards, and we apologize for any inconvenience you experienced. Rest assured, we will address these concerns with our team to ensure improvements are made.

We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,

Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
By Margarita Fuller
Couple
70-79 years
Reviewed: 2 years ago (18/10/2023)
Date of experience: 10/2023

Wonderful welcome from Tristan, Very pleasant room and close to the Sant Josep Merkat

Dear Margarita,
Thank you for taking the time to let us know your opinion of your recent stay.

We are delighted to hear that you received a wonderful welcome from Tristan and enjoyed your pleasant room. Our location near the Sant Josep Merkat is indeed a great advantage for our guests to explore the city.

We appreciate your positive feedback on the cleanliness, service, and value of our hotel. Our team works hard to provide a comfortable and memorable stay for all our guests.

We look forward to the pleasure of welcoming you back.
Many thanks again,

Tristán Martínez
abba Rambla hotel ***
Dirección
rambla@abbahoteles.com
Rambla del Raval, 4c
08001 Barcelona
ESPAÑA
Tel: +34 93 505 54 00
Fax: +34 93 505 54 01, General Manager
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