ABBA RAMBLA HOTEL hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,613 reviews across 9 portals
:
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (15/10/2019)
Date of experience: 10/2019

Staff packed us a picnic breakfast

Dear Guest,
Thanks for positively commenting on your time at Abba Rambla, Barcelona.

We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members.

It would be a pleasure to welcome you back in the future.
All the best,

Tristan Martinez, General Manager
No Public Name
Business
50-59 years
Reviewed: 7 years ago (12/10/2019)
Date of experience: 10/2019

el personal es muy amable e intenta siempre dejar satisfecho al cliente. las habitaciones son confortables y tienen todo lo necesario para no echar de menos nada. Está situado en una zona multirracial, en el lateral de una rambla y accesible a cualquier sitio del casco antiguo y puerto.

Estimado Sr Antonio,

Agradezco el tiempo que nos ha dedicado para hacernos saber su opinión sobre su reciente estancia en el Hotel.

En el Hotel Abba Rambla nuestro objetivo es exceder las expectativas de nuestros huéspedes y nos agrada saber cuándo lo conseguimos. Comentarios como los suyos nos estimulan a superarnos cada día.

En nombre de todo el personal y del mío propio, le agradezco enormemente que se haya hospedado con nosotros y esperamos volver a verle pronto.

Reciba un cordial saludo,

Tristán Martínez
Dirección
Abba Rambla hotel ***
No Public Name
Couple
50-59 years
Reviewed: 7 years ago (09/10/2019)
Date of experience: 10/2019

Very good! Overall clean and comfortable

Dear Ann,

Thank you very much for your feedback and the time you dedicated to share your opinion about our Hotel.

In Hotel Abba Rambla we work hard to deliver an exceptional guest experience and we are happy when we achieve it. Reviews as yours motivate us to do better every day.
On behalf of all our team, thank you for choosing us for your stay and we hope to see you again in the future.

Best regards,

Tristán Martínez
General Manager
Abba Rambla hotel ***
No Public Name
Family
20-29 years
Reviewed: 7 years ago (06/10/2019)
Date of experience: 10/2019

Amazing. Professional staff and great service! Thank you again

Estimada Sra. Pacheco.,

Agradezco el tiempo que nos ha dedicado para hacernos saber su opinión sobre su reciente estancia en el Hotel y sus amables palabras destacando a los miembros del personal que le han sido de ayuda, es algo que apreciamos enormemente ya que es muy gratificante saber que el esfuerzo es reconocido.

Viajar con niños puede ser estresante y nos encanta saber que hemos hecho lo que hemos podido para que se sienta cómoda y atendida.

En nombre de todo el personal y del mío propio, le agradezco que se haya hospedado con nosotros y esperamos volver a verla pronto.

Reciba un cordial saludo,

Tristán Martínez
Dirección
Abba Rambla hotel ***
No Public Name
Family
60-69 years
Reviewed: 7 years ago (05/10/2019)
Date of experience: 10/2019

Overall our experience was good. Other than the breakfast was ok but the hot food was not hot or very fresh. The cold meats sat out to long and seemed expired. Also there appeared to be alot of cross contamination. With gloved hands cleaning dirty tables and then with the same gloved hands setting clean dishes and cutlery. As well as touching food. The staff were very pleasant and helpful. The welcome drink was just water which is misleading.

Dear Guest,
Thank you for taking the time to comment on your recent stay.

Your kind words about the friendly and professional service you received from our team members are much appreciated.

We however regret to read that your breakfast experience was not fully satisfying. We assure you that we do hold hygiene in high regards at our hotel and as such have addressed our team regarding your comments. Your feedback is important as it helps us to improve both our hotel and services.

It is pleasing to know that, despite this, your stay with us was enjoyable.

We hope to be able to welcome you back in the future.
Kindest regards,

Tristan Martinez, General Manager
No Public Name
Friends
60-69 years
Reviewed: 7 years ago (21/09/2019)
Date of experience: 09/2019

Es war eigentlich alles zu unserer Zufriedenheit, Frühstück ausreichend, hervorzuheben sind die guten Betten, sodass wir gut geschlafen haben. Schallisolierte Fenster waren super!!

Sehr geehrter Kunde,

Vielen Dank für Ihre Kommentare. Wir freuen uns immer über jegliches Feedback und hören gerne, dass Sie Ihren Aufenthalt bei uns genossen haben.
Das gesamte Hotelteam freut sich darauf, Sie bald erneut bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,

Tristán Martínez
Hotelmanager
Abba Rambla hotel ***
By Gathy Pierre
Family
50-59 years
Reviewed: 7 years ago (15/09/2019)
Date of experience: 09/2019

Un service au top, bravo à la réception pour son professionnalisme, amabilité et sa gentillesse. Nous avons été très bien conseillé pour les visites et les bons petits restaurant. Appel d'un taxi très rapide et après notre croisière la possibilité de déposer nos bagages gratuitement pour passer une dernière journée à Barcelone. Belle localisation juste à coté de la Rambla mais sans les inconvénients. Petit déjeuné classique, choix et qualité dans la moyenne. Chambre spacieuse et bien conçues, salle de bain classique. Eau et Thé à disposition dans la chambre mais pas de café...

Monsieur Gathy,

Nous vous remercions pour vos remarques. Nous sommes très heureux d’apprendre que vous êtes satisfait de votre séjour dans notre hôtel ABBA Rambla. Toute l’équipe de notre établissement vous remercie pour votre confiance et nous espérons vous revoir très prochainement.

Tristán Martínez
Direction
Abba Rambla hotel ***
By Trygstad
Friends
50-59 years
Reviewed: 7 years ago (12/09/2019)
Date of experience: 09/2019

Very nice service in front desk!

Dear Trygstad,

Thank you very much for your feedback and the time you dedicated to share your opinion about our Hotel.

In Hotel Abba Rambla we work hard to deliver an exceptional guest experience and we are happy when we achieve it. Reviews as yours motivate us to do better every day.
On behalf of all our team, thank you for choosing us for your stay and we hope to see you again in the future.

Best regards,

Tristán Martínez
General Manager
Abba Rambla hotel ***
No Public Name
Business
60-69 years
Reviewed: 7 years ago (11/09/2019)
Date of experience: 09/2019

See above, my overall experience is already stated above, see question 1

Dear Guest,
Thank you for responding to our customer satisfaction survey.

Our hotel aims to provide a memorable experience and we are glad you had a pleasant stay. We have taken note of your comments and will take them into consideration.

We look forward to welcoming you back.
Best wishes,

Tristan Martinez, General Manager
By Neil Allen
Friends
50-59 years
Reviewed: 7 years ago (09/09/2019)
Date of experience: 09/2019

The Abba Rambla was a great place to stay and compared to other hotels in the area excellent value. My friends stayed in a much more expensive place across the street and the rooms here were equal to those. One small problem was a safe that didn't work but the staff quickly sorted out another room for me and all were very helpful throughout.

Dear Neil,
Thank you for such a positive review.

We do our utmost to ensure that our guests have the best experience possible and it is truly rewarding to know that we were able to exceed your expectations. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members.

We look forward to welcoming you back.
Best wishes,

Tristan Martinez, General Manager
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