ABBA SANTS HOTEL hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 6,401 reviews across 6 portals
:
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (05/04/2025)
Date of experience: 04/2025

The window slammed all night so we could not sleep. I complained at the reception but no improvement was made. This problem should have been fixed since long but not. Embarrassing.

Dear Guest,
Thank you for taking the time to provide this feedback.

We are pleased that you found our location convenient, and that our cleanliness and Wi-Fi service met your expectations.

However, we are truly sorry to hear about the discomfort the window issue caused during your stay. We understand how important a good night's sleep is and apologize for any disturbance you experienced. Concerning the service at our reception, it is our priority to address all guest concerns promptly and efficiently; we regret that we did not achieve this during your visit. As for the value you perceived for the price paid, we apologize if it did not meet your expectations. We always strive to provide excellent service and amenities that align with the costs incurred by our guests. We have taken note of your remarks and will take this into consideration, also we have addressed this with our team members to ensure that your concerns are dealt with satisfactorily.

Finally, we are delighted that you enjoyed our breakfast offerings. Our extensive buffet with a variety of choices such as Iberian ham, cheeses, and pastries is something we take great pride in, and we're glad it was to your liking.

We look forward to welcoming you very soon.
Best regards,

abba Sants Hotel
No Public Name
Family
30-39 years
Reviewed: 9 months ago (03/04/2025)
Date of experience: 04/2025

Nos sentimos muy a gusto, muy cómodos en el hotel, la habitación espaciosa, el personal muy atento, las instalaciones excelentes y la ubicación perfecta.

Apreciado huésped,

Muchas gracias por su reseña acerca de su experiencia en nuestro hotel abba Sants en Barcelona.

Celebramos que todo haya sido excelente durante su estancia en nuestro establecimiento.

La satisfacción de los huéspedes es nuestra prioridad, tanto así como lograr que se lleven un grato recuerdo.

Es por ello que haberlo conseguido en su caso, es nuestra mejor recompensa.

Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso.

¡Hasta pronto!

abba Sants Hotel
No Public Name
Family
40-49 years
Reviewed: 9 months ago (02/04/2025)
Date of experience: 04/2025

Camera grande e comoda, pulita e spaziosa.
Purtroppo si sente molto rumore da fuori, la finestra non è insonorizzata.
Ottima posizione per la metro.

Gentile ospite,
La sua valutazione ci aiuterà a migliorare e la ringraziamo per questo.

Siamo lieti che abbia trovato la sua camera grande, comoda e pulita. La nostra priorità è offrire un'accogliente spazio di riposo e riteniamo fondamentale la pulizia e il comfort.

Tuttavia, ci dispiace per il disturbo causato dal rumore esterno. Comprendiamo quanto sia importante un ambiente tranquillo e stiamo esplorando ulteriori soluzioni per migliorare l'insonorizzazione delle finestre.

Infine, è fantastico che abbia apprezzato la posizione del nostro albergo, ideale per chi desidera esplorare la città utilizzando la metropolitana. Il nostro servizio, la valutazione del rapporto qualità-prezzo e la nostra connessione Wi-Fi sono aspetti che teniamo in grande considerazione per garantire la migliore esperienza ai nostri ospiti.

Speriamo vivamente di poterla ospitare di nuovo in futuro e garantirle un soggiorno perfetto da ogni punto di vista.
Distinti saluti

abba Sants Hotel
No Public Name
Family
40-49 years
Reviewed: 9 months ago (01/04/2025)
Date of experience: 04/2025

Great room , facilities, friendly helpful and polite staff. Great food. Top location close to railway station and major city 's attractions

Dear Guest,
Thank you for this great review.

We are thrilled to hear about your wonderful stay with us.

We are delighted that you enjoyed the comfort of our rooms, our attentive and courteous team, and the culinary delights at our restaurant. It's gratifying to know that our prime location contributed to your positive experience, providing easy access to Barcelona's main attractions and transport hubs. Your appreciation for the cleanliness, service, and value we offer is the best encouragement we could hope for. Moreover, the fact that our breakfast selection met your expectations brings us immense joy.

We look forward to welcoming you back soon.
Kind regards,

abba Sants Hotel
No Public Name
Couple
70-79 years
Reviewed: 9 months ago (30/03/2025)
Date of experience: 03/2025

Our experience was good. The breakfast was great.

Dear Guest,
Thank you for this great review.

We are glad that you had a pleasant stay and appreciated our high standards and quality service.

Our dedicated team aims to deliver the best experience to all of our guests and this feedback is a great reward.

We look forward to welcoming you back soon.
Kind regards,

abba Sants Hotel
No Public Name
Family
30-39 years
Reviewed: 9 months ago (24/03/2025)
Date of experience: 03/2025

Bien ya que está cerca de la estación de sants.
Lo que no nos gustó es la habitación triple que nos tocó, era muy pequeña, con una columna enorme enmedio y además, el suelo es de moqueta, lo cual nos parece bastante antihigiénico.

Estimado huésped,

Estamos encantados de saber que el servicio y el desayuno fueron de su agrado, y que encontró nuestra relación calidad-precio satisfactoria.

Sin embargo, lamentamos que la habitación asignada no haya cumplido con sus expectativas en cuanto a tamaño y decoración. Todas nuestras habitaciones tienen entre 18 y 24 m2, pero entendemos que espacios más amplios contribuyen a una estancia más cómoda. También somos conscientes de que la moqueta puede no ser del gusto de todos, a pesar de que nos esforzamos en mantenerla limpia y en óptimas condiciones. Además, queremos informarle de que estamos en proceso de renovación de nuestras instalaciones para mejorar el confort de nuestros huéspedes.

No obstante, nos complace que haya valorado positivamente nuestra ubicación, cercana a la estación de Sants y a puntos de interés turístico y de ocio de la ciudad. Esperamos que haya disfrutado de la comodidad y los beneficios que esto conlleva.

Nos encantaría recibirle de nuevo en otra ocasión.

Saludos,

abba Sants Hotel
No Public Name
Alone
40-49 years
Reviewed: 9 months ago (23/03/2025)
Date of experience: 03/2025

Habitacion amplia, comoda y limpia. Personal muy amable. Desayuno impresionante y muchas opciones sin gluten. Muy recomendable, volvere!

Apreciado huésped,

Muchas gracias por su reseña acerca de su experiencia en nuestro hotel abba Sants en Barcelona.

Nos llena de alegría saber que su estancia en el abba Sants fue tan positiva y recomendable.

Nos complace enormemente que haya disfrutado de nuestra habitación espaciosa y limpia, así como del trato cordial de nuestro personal. Es estupendo que nuestra variedad de opciones sin gluten en el desayuno haya sido de su agrado, y agradecemos sus recomendaciones. Nos enorgullece que valore positivamente la relación calidad-precio de nuestro servicio.

A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones nos despedimos cordialmente,

abba Sants Hotel
No Public Name
Alone
80+ years
Reviewed: 9 months ago (22/03/2025)
Date of experience: 03/2025

Très bonne experience

Cher hôte,

Nous sommes heureux que votre séjour parmi nous se soit très bien déroulé et que vous ayez apprécié notre excellent rapport qualité-prix.

Nous espérons vous recevoir une nouvelle fois très bientôt.
Bien à vous,

abba Sants Hotel
No Public Name
Family
40-49 years
Reviewed: 9 months ago (20/03/2025)
Date of experience: 03/2025

Convenient location, smart price, comfortable room

Dear Guest,
Thank you for this great review.

It is wonderful to hear that your stay at abba Sants was so fulfilling. We are thrilled that you found your room to be comfortable, highlighting our recent upgrade to premium mattresses and pillows for optimal rest. It is fantastic that our central location, mere steps away from Sants Station and close to Barcelona's top attractions, added convenience to your visit.

Your satisfaction with the cleanliness reflects our team's dedication to maintaining a pristine environment. Moreover, knowing that our service met your expectations is incredibly gratifying, as we strive to provide personal and attentive care to every guest. We are also glad that you found value in our pricing and were able to benefit from the seamless wifi connectivity essential for both leisure and business travelers.

We look forward to welcoming you back soon.
Kind regards,

abba Sants Hotel
No Public Name
Business
60-69 years
Reviewed: 9 months ago (18/03/2025)
Date of experience: 03/2025

The room was spacious and comfortable. I was delighted to see a jacuzzi bath - pity it didn't work! The staff were kind and helpful. The cleaners were quite erratic - often didn't resupply refreshments, did change towels we had hung up to keep using. But the room and the hotel were very clean overall. Better soundproofing would be useful - I was disturbed early one morning by the people in the next room using their coffee machine (why are those so noisy? Also the pods are environmentally damaging. Why not just provide kettles?). The location was excellent.

Dear Guest, Thanks for your review about our hotel.

We are truly glad to hear that you had a pleasant stay at our hotel.

We are pleased that you found the room spacious and comfortable, and that our team members were kind and helpful, always ready to assist you.

However, we regret to hear about the issues you encountered with the jacuzzi bath and the refreshments. We understand that such amenities are an important part of the guest experience, and we are looking into these matters. Additionally, we appreciate your feedback on the sound insulation. We strive for a restful environment and will consider your comments as we continue to improve our facilities.

Finally, we are delighted to know that you found our location to be excellent, conveniently situated close to Sants Station and local attractions, ensuring easy access to the best of Barcelona.

We hope to have the pleasure of welcoming you back in the future, where you will be able to enjoy the full range of amenities and services that abba Sants has to offer.
Kind regards,

We are hoping to welcome you back in the future.
All the best.

abba Sants Hotel
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