ABBA SANTS HOTEL hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 7,215 reviews across 7 portals
:
No Public Name
Alone
30-39 years
Reviewed: 3 years ago (16/10/2023)
Date of experience: 10/2023

There was a lady at the front desk (october 12, about 15 oclock, tallish, pale, light brown hair) when i wanted to check in, and she was extremely rude. When i was asking for check in, she ignored me, and later she was talking about me in front of me, spanish. All the other employees were great.

Dear Guest.
Thank you for taking the time to give your opinion about your stay.

We're delighted to hear that you found our rooms, location, cleanliness, and Wi-Fi to be satisfactory. Your kind words are greatly appreciated.

However, we're truly sorry to hear about the unpleasant encounter with one of our front desk staff members. We strive to provide exceptional service to all our guests, and we apologize for any inconvenience this may have caused you. We will address this issue with our team to ensure it doesn't happen again.

We hope to welcome you back.
Best wishes,


abba Sants Hotel
By Angel luis
Family
Reviewed: 3 years ago (14/10/2023)
Date of experience: 10/2023

Muy buena experiencia, la habitación cumplía con nuestras expectativas, les sugiero que reparen la puerta del baño de la habitación 407, imposible cerrarla con el consiguiente problema de intimidad.

Estimados huéspedes,

Nos alegra saber que la habitación cumplió con sus expectativas y que disfrutó de su estancia con nosotros.

Lamentamos el inconveniente con la puerta del baño de la habitación 407. Agradecemos su sugerencia y nos aseguraremos de revisar y reparar la puerta para garantizar la comodidad y satisfacción de nuestros huéspedes. Nuestra prioridad es que nuestros clientes disfruten de unas excelentes instalaciones y puedan contar con la mayor calidad para brindar la mejor experiencia durante su estadía.

Con la satisfacción de haber podido ofrecerle una estancia agradable, nos despedimos esperando su pronto regreso. Un saludo muy cordial.


abba Sants Hotel
By Radu
Family
30-39 years
Reviewed: 3 years ago (12/10/2023)
Date of experience: 10/2023

The conditions were disappointing. Bed linen excessively used, with holes in it, bathroom sink not draining, old and dirty carpets, shower battery almost broken, no slippers.

Dear Radu,
Thanks for taking the time to share your views of your stay at our hotel.

We are glad to know that you appreciated our convenient location. However, we are very sorry for the problems you experienced during your stay. Our hotel is constantly renovating to improve our facilities and we have recently changed our mattresses and pillows to provide higher quality to our customers. We want to assure you that we are working to update and improve our rooms and we apologize for any inconvenience caused by the bedding and bathroom sink. We will address these concerns with our cleaning team. For future occasions, we remain at your disposal to deal with any inconvenience during your stay or offer you a room change. As for slippers, we inform you that they are available in our Premium rooms.

We hope that we can welcome you back in the future.
Kindest regards,


abba Sants Hotel
No Public Name
Couple
40-49 years
Reviewed: 3 years ago (10/10/2023)
Date of experience: 10/2023

Ninguna seriedad por parte de ellos a la hora de objetos olvidados.
Ya que no lo devuelven.

Estimado huésped, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.

Lamentamos mucho el inconveniente que tuvo con respecto a los objetos olvidados y la sensación que esto le ha transmitido por parte del hotel. Nuestro procedimiento a la hora de tratar con los objetos olvidados es muy estricto, y nuestro personal de confianza, siempre guarda los objetos correspondientes para su posterior devolución si el cliente lo solicita. Una de nuestras prioridades es la transparencia con el cliente, y siempre nos esforzamos por brindar un servicio de calidad y nos tomamos muy en serio la satisfacción de nuestros huéspedes para asegurarnos de que tengan una experiencia agradable en nuestro hotel.

Esperamos poder revertir esta sensación en un futuro.

Atentamente,


abba Sants Hotel
No Public Name
Business
60-69 years
Reviewed: 3 years ago (09/10/2023)
Date of experience: 10/2023

Very good, help offered when required. Comfy room at a reasonable price. Only gripe was a lack of coffee making facility. I wake up in the morning and have a coffee before I even consider getting dressed!

Dear Guest, Thanks for taking the time to share your experience with us.

We're delighted to hear that you found our rooms comfortable and our staff helpful. We appreciate your feedback on the coffee-making facilities. In our Premium rooms, we do provide Nespresso coffee machines for our guests' convenience. For future stays, you might consider booking one of these rooms to enjoy this amenity. As an alternative, always in our bar-restaurant, we offer all kinds of drinks and food.



It would be a pleasure to welcome you back in the future.
Kind regards,


abba Sants Hotel
By Barb H
Friends
50-59 years
Reviewed: 3 years ago (03/10/2023)
Date of experience: 10/2023

Great overall. The rooms were clean and we appreciated the amenities. Shower was a bit tricky to use without splashing water on the floor. Highly recommend the terrace suite which was super for morning coffee or relaxing outside in the evening. Very close to excellent cafes/bakeries and restaurants. Staff were very helpful and friendly.

Dear Barb,
Thank you for taking the time to share your feedback.

We're thrilled to hear that you enjoyed the clean rooms and appreciated the amenities provided. It's great to know that the terrace suite added to your comfort and relaxation during your stay. Our location close to cafes, bakeries, and restaurants is indeed a plus for our guests, and we're glad you found it convenient.

We apologize for any inconvenience caused by the shower and appreciate your feedback. Our staff is always ready to assist and provide helpful tips to ensure a comfortable stay. Thank you for your kind words about our friendly and helpful team.

The whole team hope that we may see you again in the future.
Kind regards,


abba Sants Hotel
By Paul
Alone
60-69 years
Reviewed: 3 years ago (01/10/2023)
Date of experience: 10/2023

Excellent hotel. Good breakfast. Clean. Nice staf.

Dear Paul,
Thank you for such a positive review.

We are thrilled to hear that you enjoyed our delicious breakfast and found our hotel to be clean. Our staff truly appreciates your kind words about their service.

It's great to know that our location was convenient for you, being close to Sants Station and various attractions. We always strive to provide a comfortable and enjoyable stay for our guests.

We hope to see you again in the future.
Kind regards,


abba Sants Hotel
No Public Name
Couple
70-79 years
Reviewed: 3 years ago (20/09/2023)
Date of experience: 09/2023

Buena, no creo que haya que decir más

Apreciado huésped,

Muchas gracias por su reseña acerca de su experiencia en nuestro hotel abba Sants en Barcelona.

Nos alegra saber que su estancia fue satisfactoria y que disfrutó de la ubicación, la limpieza y el servicio de nuestro hotel.

Sentimos si la relación calidad-precio que ofrecemos, pese a parecerle buena, no le satisfizo por completo. Apreciamos su observación, ya que siempre estamos buscando ofrecer la mejor relación calidad-precio a nuestros huéspedes.

Agradecidos por su confianza será un placer para nosotros volver a recibirle siempre que regresen.

Un afectuoso saludo,


abba Sants Hotel
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (19/09/2023)
Date of experience: 09/2023

Agradable estancia, personal muy amable y servicial

Apreciado huésped,

Muchas gracias por su reseña acerca de su experiencia en nuestro hotel abba Sants en Barcelona.

Nos alegra saber que nuestro personal fue amable y servicial durante su estancia. Trabajamos duro para ofrecer un servicio de calidad y cercano a nuestros huéspedes.

Ojalá muy pronto pueda tener la oportunidad de volver a visitarnos. Reciba nuestros saludos más afectuosos,


abba Sants Hotel
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (10/09/2023)
Date of experience: 09/2023

L'hôtel est super, la chambre que nous avions était super belle et confortable ! L'hôtel est très proche des transports en commun et de centre ville !
Le personnel est très agréable !

Cher Hôte,
Merci pour cet excellent retour.

Nous sommes ravis que vous ayez apprécié la beauté et le confort de votre chambre. Il est vrai que notre emplacement proche des transports en commun et du centre-ville est un atout majeur pour nos clients. Nous sommes également heureux que notre personnel ait contribué à rendre votre séjour agréable.



Ce serait un plaisir de vous recevoir à nouveau.
Bien à vous,


abba Sants Hotel
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