acora Berlin Living the City hotel logohotel logo
Public Reviews Score
77%

"Satisfied"

Based on 82 reviews
:
No Public Name
Family
50-59 years
Reviewed: 9 months ago (16/08/2023)
Date of experience: 08/2023

Wir fühlten uns etwas alleine gelassen und schlecht informiert vom Hotelpersonal.

No Public Name
Family
Reviewed: 9 months ago (12/08/2023)
Date of experience: 08/2023

Nos primeiros 4/5 dias no hotel não recebemos nenhum serviço de limpeza. Tivemos que lavar e secar as toalhas e lençóis com custo próprio.

By Gabriela
Family
40-49 years
Reviewed: 10 months ago (16/07/2023)
Date of experience: 07/2023

Excellent séjour. Belle chambre, confortable et surtout très propre, literie très bonne qualité (nous avons très bien dormi), personnel accueillant, petit déjeuner très copieux et délicieux!
Nous reviendrons certainement!

By Andressa Da Costa Thorne
Business
50-59 years
Reviewed: 10 months ago (11/07/2023)
Date of experience: 07/2023

Worst place I have ever stayed in Berlin!

No Public Name
Alone
40-49 years
Reviewed: 10 months ago (03/07/2023)
Date of experience: 07/2023

Not to be recommended in the summer months. Room was overheating. No ventilation, just a small fan. Very unpleasant most of the time.
Additionally, no service, not even over the phone, which is ridiculous.

By Paul
Couple
60-69 years
Reviewed: 10 months ago (28/06/2023)
Date of experience: 06/2023

Rooms need air conditioning, 1 fan does not suffice. We stayed 14 days, your notes say room will be cleaned e very 3 days. It was only cleaned twice (and first time was only because we requested at next door hotel reception. Also the self check in would not provide room card upon checkin Overall poor quality of service.

No Public Name
Alone
30-39 years
Reviewed: 10 months ago (26/06/2023)
Date of experience: 06/2023

The location is beautiful, the rooms are comfortable and modern. Loved the space and the location . However, the apps are a nightmare! Front door didn't open, then only with pin which no guest had, check in didn't work, beverage machine out of order, washing machine only usable if you have a German or European SIM card. After seven days my room has still not been cleaned once. Had to go to the other hotels reception and ask for cleaning and pin,... Someone came to "clean" but no dishes were washed, carpet vacuumed, etc.

The place has so much potential. All you need is physical (real) person working there. Because the staff next door was very friendly.

By Norbert Cammann
Couple
60-69 years
Reviewed: 11 months ago (10/06/2023)
Date of experience: 06/2023

Zimmer okay, gut und funktionell ausgestattet (z.B. Bluetooth-Speaker und USB-Lademöglichkeit), aber Fenster lässt sich leider nur in Kippstellung öffnen, daher kaum Abkühlung möglich.
Keine Klimaanlage.

No Public Name
Couple
60-69 years
Reviewed: 11 months ago (05/06/2023)
Date of experience: 06/2023

Das Zimmer war zweckmäßig aber gut ausgestattet. Es waren keine störende Geräusche von dem anderen Bewohnern zu hören. Im Haus war Ruhe. Wir sind Sonntag angereist und bekamen das Zimmer 006 und genau gegenüber, ca. 6 m, ist eine Baustelle. Leider haben wir nicht reagiert im Vertrauen dass es nicht so schlimm wird. Bis Donnerstag ging es gut. Am Freitag morgen gegen 7 Uhr wurden wir unsanft geweckt. Pflastersteine wurden glatt gerüttelt. Dann unverschämter Weise, nach 23 Uhr!! kamen große Maschinen zum Einsatz. Ein furchtbarer Lärm. Da die Baustelle schon bestand als wir kamen hätten man uns vorneweg ein anderes Zimmer geben können (Uns wurde das Zimmer von der Dame an der Rezeption gegeben). Das finden wir keineswegs kundenfreundlich, und ein Zimmer Wechsel am Freitag hätte nur noch mehr Stress verursacht.

By Carolin Engek
Alone
<20 years
Reviewed: 11 months ago (26/05/2023)
Date of experience: 05/2023

It was nice and quiet

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