Air in Berlin Hotel hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,335 reviews
:
By RSM GmbH
Business
40-49 years
Reviewed: 6 years ago (20/05/2020)
Date of experience: 05/2020

Tolles Team alles GUT

Vielen Dank für Ihre nette Bewertung.
Wir freuen uns, Sie demnächst wieder in unserem Hause begrüßen zu dürfen.
No Public Name
Business
50-59 years
Reviewed: 6 years ago (18/03/2020)
Date of experience: 03/2020

Zentral gelegenes, gut geführtes Hotel in einem schöner Altbau, dessen Zimmer z.T. schon etwas in die Jahre gekommen sind.

Vielen Dank für Ihre nette Bewertung.
Wir freuen uns, Sie demnächst wieder in unserem Hause begrüßen zu dürfen.
No Public Name
Business
50-59 years
Reviewed: 6 years ago (17/03/2020)
Date of experience: 03/2020

Ein einfaches Hotel mit gutem Preis-Leistungsverhältnis

Vielen Dank für Ihre nette Bewertung.
Wir freuen uns, Sie demnächst wieder in unserem Hause begrüßen zu dürfen.
No Public Name
Group
50-59 years
Reviewed: 6 years ago (10/03/2020)
Date of experience: 03/2020

We spent three nights in Air Hotel and our rooms haven't been made up once, although we had room service included. As we came from Italy they seemed to be afraid of us because of coronavirus, without knowing that there was nothing to be afraid of because we didn't come from a dangerous place. Moreover at the end of the trip we were asked to pay the tourist taxes even for some of our friends who didn't manage to come because of personal problems, and as far as we did so without complaining they told us:«We always have problems with Italians». We were also asked to pay for my daughter's overnight stay who didn't come with us and didn't occupy the room. But the most questionable aspect was the behavior of the receptionist who took the keys to the rooms we delivered with a sheet of paper so as not to touch them directly without considering that the spread of the coronavirus is a fact now known and widespread also in Germany and perhaps even prior to the outbreak of the epidemic in Italy. We’re all very disappointed.

Dear Sirs and Madames,

it's pitty if you didn't feel well.
Here are some clarifications. Of course you have room service, which means the rooms are cleaned every day and they have been. You also received new towels every day .. but if you do not put the towels on the floor, they will not changed becaus of ecological reasons.
You arrived before your room could be cleaned, because from 14:00 - as in every hotel in the world, you are entitled to a cleaned room, we have already checked you in, in the rooms that were ready for occupancy.
Since you traveled as a group, it was easier for our employees and for you to fill out the registration forms in the room. There was not enough space at the reception. It is in our and your interest if we protect ourselves and you for reasons of caution. Yes, the regions of Verbano Cusio Ossola, Novara and Varese were already known as vulnerable areas when you arrived. Please understand that the precaution of handling the key with a handkerchief is normal. Unfortunately, you completely misunderstood it, because I did not say that I had problems with Italians, but with Italian (that is the language and not the people). By the way, my best friends live in Italy. I yust do not speek your language... , you have misunderstood some things.
Unfortunately, we are also very disappointed, because it is not necessarily very hygienic to drop the used handkerchiefs on the table in the lobby and on the way to the toilet ... I was then allowed to dispose of them for you on the day of your departure. That wasn't particularly considerate either !!

Sincerely yours
By Alina Kaufmann
Business
30-39 years
Reviewed: 6 years ago (07/03/2020)
Date of experience: 03/2020

Die Auswahl war völlig in Ordnung.

Vielen Dank für Ihre nette Bewertung.
Wir freuen uns, Sie demnächst wieder in unserem Hause begrüßen zu dürfen.
Wir nehmen uns Ihre Anmerkungen zu Herzen, können es leider aber nicht ganz nachvollziehen,
denn am 02.03. sind alle Zimmer im Hause komplett gescheckt worden und es wurde auch an diesem Tag
(zur ITB) eine Extra Reinigung durchgeführt. Schade, daß Sie uns nicht sofort Ihre Beanstandung gemeldet haben, so können wir im Nachhinein gar nichts prüfen!!
By Полина
Family
30-39 years
Reviewed: 6 years ago (04/03/2020)
Date of experience: 02/2020

Интерьер отеля очень интересный и частично подлинный. Отель отлично расположен, удобно добираться и пешком, и на метро. Номер чистый и аккуратный, уборка просто идеальная. Отличная звукоизоляция, вообще не слышно соседей. Немного разочаровал завтрак.

Уважаемая г-жа Малышева,
Мы искренне извиняемся за поведение нашего стажера и очень сожалеем, что это испортило ваше пребывание !! Мы знаем, что в этот день наш сотрудник не очень хорошо себя чувствовал. Дружелюбие и вежливость являются отличительными чертами нашего отеля. Поэтому мы сожалеем о таком поведении.
Что касается нашего завтрака "шведский стол", мы также хотели бы сказать, что обслуживающий персонал должен правильно заполнить шведский стол к концу завтрака. Мы не можем этого понять и обсудим ваш комментарий в команде.

К сожалению, бывают дни, когда дела идут не так хорошо, но мы уверены, что если вы подумаете о возвращении к нам ... вы увидите, что ваши жалобы были исключением.

С наилучшими пожеланиями
Andreas Schernau
By Юрий
Couple
60-69 years
Reviewed: 6 years ago (02/03/2020)
Date of experience: 02/2020

Уютный отель в старом стиле (но с ремонтом и новым оборудованием). ВНимательный персонал, удобное расположение.

By Immel/Pohl
Business
50-59 years
Reviewed: 6 years ago (28/02/2020)
Date of experience: 02/2020

„sehr einfach“ so der Kommentar meines Gastes

Vielen Dank für Ihre nette Bewertung.
Wir freuen uns, Sie demnächst wieder in unserem Hause begrüßen zu dürfen.
Wir verstehen leider nicht ganz, was der Gast meint?? - Sehr einfach?? Unsere Zimmer sind nach dem Standard der DEHOGA eingerichtet / wir sind ein 3 Sterne Haus und Herr Pohl erhielt ein Doppelzimmer mit Badewanne / zur Einzelnutzung zu einem Preis, der in unserer Lage unschlagbar ist. Wie gesagt, wir geben uns viel mühe, jedoch können Sie keinen 5 Sterne Standard erwarten, in einem 3 Sterne Haus.
No Public Name
Friends
20-29 years
Reviewed: 6 years ago (26/02/2020)
Date of experience: 02/2020

Das Hotel ist rund um in Ordnung.

Vielen Dank für Ihr Feedback, es freut uns sehr, dass es Ihnen bei uns gefallen hat.
No Public Name
Business
30-39 years
Reviewed: 6 years ago (24/02/2020)
Date of experience: 02/2020

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