Our Customer Satisfaction Index
85%

"Excellent"

Based on 3,189 reviews across 12 portals
:
By Mark W.
Business travelers
40-49 years
6 days ago (17/01/2018)

For such an issue that I experienced (broken shower tube, so I could not take a shower) I would expect a more professional reaction. I‘m sure that it was a one time event, but with this kind of handling of those issues I chose another accommodation for my next business trip.

Room





2 / 5.0

The room was ok, but in the morning I could not take a shower since the shower tube was broken.

Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0

Since I could not take a shower I expected some compensation, but they failed.

Value for money





3 / 5.0

Since I could not take a shower I expected some compensation, but they failed

Breakfast





4 / 5.0
By Anonymous
Leisure travelers
50-59 years
1 week ago (16/01/2018)

Hotel ist sauber, Zimmer sind modernisiert und für eingerichtet, Mitarbeiter sind sehr freundlich, das macht leider nicht den völligen Service-Ausfall am Abend des 1. Januar weg.

Room





4 / 5.0

Für 4 Sterne fehlt die Minibar

Location





4 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Anonymous
Leisure travelers
50-59 years
1 week ago (15/01/2018)

Sehr schönes Hotel mit guten Service. Mitarbeiter sehr zuvorkommend.

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
Restaurant





4 / 5.0
By Rudolf E.
Leisure travelers
60-69 years
1 week ago (15/01/2018)

Wir waren mit unserem Aufenthalt bei Ihnen sehr zufrieden. Bei einem nächsten Besuch in Bergedorf würden wir gerne wieder bei Ihnen wohnen.

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
By Herbert M.
Leisure travelers
60-69 years
1 week ago (15/01/2018)

sehr sauberes, gut geführtes Hotel in ruhiger Lage mit zuvorkommendem Personal

Room





4 / 5.0

leider kein Kühlschrank mit Getränken

Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
By Hassan E.
Leisure travelers
60-69 years
1 week ago (15/01/2018)

The staff was very good, the service was good

Room





4 / 5.0
Location





3 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Peter K.
Leisure travelers
70-79 years
1 week ago (15/01/2018)

Sehr schönes Hotel ,gute Lage im grünen , ausreichend Parkplätze, edles Ambiente, superschönes Frühstück. komme jedes Jahr gerne wieder

Room





5 / 5.0
Location





5 / 5.0

Komme seit Jahren immer wieder gern hierher.Peter K.

Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
By Anonymous
Leisure travelers
40-49 years
1 week ago (15/01/2018)

Großartiges Hotel, jederzeit wieder

Room





5 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
By N. G.
Leisure travelers
40-49 years
1 week ago (14/01/2018)

Ein wirklich schönes Hotel. Tolles Preis Leistungs Verhältnis! Man merkt dass es ein Familienbetrieb ist. Toll! Und sehr freundliche Mitarbeiter!!!

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
By Ulrika N.
Leisure travelers
40-49 years
2 weeks ago (12/01/2018)

Friendly staff, great food!

Room





4 / 5.0
Location





3 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





4 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
Restaurant





5 / 5.0
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