Our Customer Satisfaction Index
86%

"Excellent"

Based on 3,279 reviews across 12 portals
:
By Anonymous
Business travelers
50-59 years
Reviewed: 3 weeks ago (06/02/2018)
Date of experience: 01/2018

Nettes, ruhig gelegenes Hotel, nahe der City zu Bergedorf.

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
Restaurant





4 / 5.0
By philip k.
Business travelers
60-69 years
Reviewed: 3 weeks ago (06/02/2018)
Date of experience: 01/2018

overall it was a very nice stay for me.

Room





4 / 5.0
Location





3 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





4 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
Restaurant





4 / 5.0
By Anonymous
Business travelers
40-49 years
Reviewed: 3 weeks ago (05/02/2018)
Date of experience: 01/2018

Sehr angenehm und shoen

Room





5 / 5.0
Location





4 / 5.0
Cleanliness





3 / 5.0
Staff friendliness





4 / 5.0
Value for money





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
By Weber
Business travelers
50-59 years
Reviewed: 3 weeks ago (03/02/2018)
Date of experience: 01/2018

Wäre Wünschenswert wenn es einen Saunabereich geben würde :-)

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





4 / 5.0
Breakfast





4 / 5.0
By Anonymous
Leisure travelers
50-59 years
Reviewed: 3 weeks ago (31/01/2018)
Date of experience: 01/2018

Gutes Hotel, mit neuen Betten wäre es ein Traum

Room





2 / 5.0

Die geteilten Betten rutschen auseinander

Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0
Value for money





2 / 5.0
Breakfast





4 / 5.0
By Anonymous
Business travelers
30-39 years
Reviewed: 4 weeks ago (30/01/2018)
Date of experience: 01/2018

Sehr angenehme Mitarbeiter, Zimmer waren auch sehr gut, Restaurant top und Frühstück naja siehe oben!

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





3 / 5.0

Die Brötchen sind nicht vom Bäcker, die Wurst nicht vom Fleischer um die Ecke!!! TK Ware vom Großhandel :-( Vielleicht sollte mann in der heutigen Zeit nicht den selben Fehler machen wie die meisten und sich dadurch vielleicht hervorheben, somal ein Frühstück ja nicht gerade wenig kostet und die regionale unterstützung wäre auch noch ein Pluspunkt! Dies dann den Kunden noch mitteilen, Top! Aber Service war sehr gut, jedoch macht er sowas nicht wett.

Restaurant





5 / 5.0
By Karl-Heinz H.
Business travelers
50-59 years
Reviewed: 4 weeks ago (30/01/2018)
Date of experience: 01/2018

Das Hotel macht über alle Kriterien und Anforderungen einen insgesamt befriedigenden Eindruck auf mich.

Room





3 / 5.0
Location





2 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





4 / 5.0
Value for money





3 / 5.0
Breakfast





4 / 5.0
By Anonymous
Business travelers
50-59 years
Reviewed: 4 weeks ago (26/01/2018)
Date of experience: 01/2018

Ich würde das Hotel jederzeit weiter empfehlen.

Room





5 / 5.0
Location





3 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure travelers
50-59 years
Reviewed: 5 weeks ago (20/01/2018)
Date of experience: 01/2018

Wir waren mit den Kindern ( 29 J ) über Silvester dort. Sehr schön. Für alle Generationen etwas.

Room





4 / 5.0
Location





3 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Value for money





5 / 5.0
Breakfast





5 / 5.0
By Mark W.
Business travelers
40-49 years
Reviewed: 5 weeks ago (17/01/2018)
Date of experience: 01/2018

For such an issue that I experienced (broken shower tube, so I could not take a shower) I would expect a more professional reaction. I‘m sure that it was a one time event, but with this kind of handling of those issues I chose another accommodation for my next business trip.

Room





2 / 5.0

The room was ok, but in the morning I could not take a shower since the shower tube was broken.

Location





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0

Since I could not take a shower I expected some compensation, but they failed.

Value for money





3 / 5.0

Since I could not take a shower I expected some compensation, but they failed

Breakfast





4 / 5.0
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