Art Hotel Paris Est hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 1,685 reviews
:
No Public Name
Couple
20-29 years
Reviewed: 1 year ago (14/04/2025)
Date of experience: 04/2025

Good service. But need more of a modern look. Needs replacement of the furniture. The corridors carpet need to be removed and replaced.

Hello,

Thank you for sharing your feedback with us! We're happy to hear that you appreciated the service.

We understand your concerns regarding the need for a more modern look and the replacement of furniture. We are continuously working to improve the facilities, and your comments are valuable in guiding our efforts. Regarding the carpet in the corridors, we will definitely take this into consideration for future updates.

We hope to welcome you again soon and provide you with an even better experience!

Best regards,
Marie-Sarah – Quality Service
By Fernando
Couple
20-29 years
Reviewed: 1 year ago (14/04/2025)
Date of experience: 04/2025

Una experiencia favorable, bien ubicado y conectado con el transporte. Alojamiento cómodo y agradable.

By Andrea
Alone
20-29 years
Reviewed: 1 year ago (14/04/2025)
Date of experience: 04/2025

Very nice and cleaned

No Public Name
Couple
40-49 years
Reviewed: 1 year ago (13/04/2025)
Date of experience: 04/2025

J'ai été ravi de mon séjour à Paris Est. Je reviendrai sans hésiter.

No Public Name
Couple
30-39 years
Reviewed: 1 year ago (13/04/2025)
Date of experience: 04/2025

Je suis satisfait ! il y avait tout ce à quoi je m'attendais !

By Celeguegne
Alone
50-59 years
Reviewed: 1 year ago (13/04/2025)
Date of experience: 04/2025

Très bon séjour, à refaire

No Public Name
Friends
20-29 years
Reviewed: 1 year ago (13/04/2025)
Date of experience: 04/2025

Très très bonne expérience sans souci

No Public Name
Alone
20-29 years
Reviewed: 1 year ago (13/04/2025)
Date of experience: 04/2025

Bonne expérience avec un bon accueil du personnel. Le petit déjeuner est servi dans votre chambre directement ce qui est très bien.
L'hôtel est bien desservi par les transports avec le métro et RER à 10 minutes et le tramway juste à côté.
Je recommande

Chère Cliente,

Nous tenions à vous remercier chaleureusement pour ces commentaires détaillés et positifs et pour votre recommandation.

Ce fut un plaisir de vous accueillir et nous attentons votre prochain séjour avec impatience.

Bien à vous,
Vanessa, Service Qualité.
No Public Name
Family
30-39 years
Reviewed: 1 year ago (10/04/2025)
Date of experience: 04/2025

Very bad ! The first night we went down to reception to inform them about the WiFi problem, he gave us another code which did not work too !! We went back again but he didn’t have a solution to our problem!! We had to use our 3G all the first evening and night, and the next morning too !!!!!! After Chenin the code for the 3rd time we still gad a va connecting but sometimes ok !!

150 euro kept as a deposit and this was a vary big surprise to us !!!! You shouldn’t do things that are not mentioned on booking !!!!!
Bad experience
The carpet is dirty, the corridors smell bad !!!!!

Dear Guest,

We thank you for sharing your experience and regret that your stay did not meet your expectations.

We sincerely apologize for the Wi-Fi problem; our teams did their best to resolve it.
Your comments concerning the common areas have been taken into account and will be passed on to the condominium management.
As a residence and not a traditional hotel, we ask for a security deposit and we have opening hours, knowing that a telephone number is available 24 hours a day in case of emergency.

We sincerely hope to welcome you back for a fully satisfactory experience.

Yours sincerely
Vanessa, Service Qualité.
No Public Name
Business
40-49 years
Reviewed: 1 year ago (10/04/2025)
Date of experience: 04/2025

Bien mais ensemble un glauque.

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