Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,805 reviews across 11 portals
:
By Luigi Gallo
Leisure travelers
60-69 years
Reviewed: 8 years ago (17/09/2018)
Date of experience: 09/2018

Un po’ caro rispetto alla qualità dei servizi

Gentile Luigi Gallo,

Innanzitutto la ringraziamo per aver trovato il tempo di lasciarci una recensione, in quanto per noi è molto importante ricevere dei vostri consigli per migliorarci ogni giorno di più.

I suggerimenti, i consigli e le critiche che i nostri clienti ci comunicano sono per noi motivo di analisi, riflessione e crescita.

Cordiali saluti,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Paul Elkin
Leisure travelers
60-69 years
Reviewed: 8 years ago (14/09/2018)
Date of experience: 09/2018

Brilliant hotel. Great location helpful staff. Fantastic city. Would recommend this hotel to everyone

Dear Paul Elkin,

Thank you for sending us your nice comment on your stay in our Atrium Fashion Hotel.
We are pleased to see that you gave us maximum scores. Hereby we thank you for your kindness.
It is always nice to know if our Guests are satisfied with our services.

We hope to welcome you again in our Atrium Fashion Hotel.
Kind regards,

Szabina Lados
Front Office Supervisor
By Stephanie Buckley
Leisure travelers
50-59 years
Reviewed: 8 years ago (14/09/2018)
Date of experience: 09/2018

Staff were friendly and room was adequate apart from the shower where the screen meets the bath was not clean same for the floor where the bedside tables are. The bar was poor with no vodka and, only 1 in the mini bar. Also ice seemed to be a problem, The various staff members seemed to have difficulty in one instance I was given a small glass full of ice dust!

Dear Stephanie Buckley,

Thank you for your kind feedback, which we truly appreciate.

However we are sorry to read that you did not find our cleaning service spotless.
Your complaint has been shared with our housekeeping department in order to improve our cleaning service.

We are always open to your suggestions, and comments, so that we can develop on our services and be able to match your needs better.
We will discuss with the Management how we can improve our services.

Thank you once again for taking the time to write to us.
We hope that in the future we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Szabina Lados
Front Office Supervisor
By vanstraelen johan
Leisure travelers
60-69 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

prijs kwaliteit verhouding is wel juist ,ontbijt mag wel iets meer uitgebreid zijn .

Dear Vanstraelen Johan,

Thank you for your kind words and your review. We have forwarded your suggestion to our F&B Manager.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Алексей
Leisure travelers
50-59 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

Спасибо за прекрасный беззаботный отдых.Понравился персонал:вежливость и профессионализм,любой вопрос не боялись решать.Спасибо за вкусные завтраки,за чистый номер.Уютный отель со своим характером.Успехов и процветания.

Dear Alexey,

It was a delight to read your kind words about our Hotel.

It is always nice to have some nice feedback to know, that you were staisfied with us and we could be part of your newly gathered and nice memories in Budapest.
We are looking forward to welcome you again.

Kindest regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Anna Berry
Leisure travelers
40-49 years
Reviewed: 8 years ago (13/09/2018)
Date of experience: 09/2018

Great location, Great Breakfast, be careful with the Water Bottles in Room. We thought it was free, nobody told us that you have to pay for them. By check out we found out that the water wasn't free.

Dear Anna Berry,

Thank you for staying in Atrium Fashion Hotel and for taking the time to write a review.

We truly appreciate your comments about the hotel, we are happy to read that you like our breakfast service and the location of our property.

Regarding to your comment on water, let us kindly mention that however it is placed on the table, big bottle of water is part of the minibar. You may find the item on the minibar price list as well. We are sorry for the misunderstanding, and if it caused any inconvenience for you.

We are always open to your suggestions, and comments, so that we can develope on our services, to be able to match your needs better.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (12/09/2018)
Date of experience: 08/2018

Todo fue perfecto

Dear Valued Guest,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (11/09/2018)
Date of experience: 09/2018

A very enjoyable stay in a good location. The Hotel offers everything you need to enjoy your stay in Budspest.

Dear Valued Guest,


Thank you very much for sending us your nice comments on your stay with us in our Atrium Fashion Hotel.

Your feedback is greatly appreciated and we assure you to maintain the quality and even improve our services in the future.

We are glad that you were satisfied with our services.

In the hope that we may welcome you as our guest again,

With kind regards,

Szabina Lados
Front Office Supervisor
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (11/09/2018)
Date of experience: 08/2018

It's very nice~:)

Dear Valued Guest,

Thank you for choosing our Atrium Fashion Hotel**** for your stay in Budapest, we highly appreciate your kind review.
We are pleased to see that you gave us maximum scores.
We are looking forward to welcome you again in our property.

With Kind Regards,

Szabina Lados
Front Office Supervisor
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (11/09/2018)
Date of experience: 08/2018

Good! I liked it.

Dear Valued Guest,

Thank you for choosing our Atrium Fashion Hotel**** for your stay in Budapest, we highly appreciate your kind review.

We are looking forward to welcome you again in our property.

With Best Regards,

Szabina Lados
Front Office Supervisor
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