Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,805 reviews across 11 portals
:
By G Eastham
Leisure travelers
60-69 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

We enjoyed our stay, the staff were very friendly and helpful

Dear G Eastham,

Thank you for taking the time to share your impression about our hotel, your feedback is really important for us.

We truly appreciate your kind comments about our Staff and hotel.

Your comment on hot food selection has been shared with the F&B department in an effort to improve our services. We are always open to your suggestions, to be able to match your needs better.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (29/08/2018)
Date of experience: 08/2018

Would rather not other than to say we won't be coming back. The clock in the atrium was interesting , as was the only lift breaking down.

Dear Valued Guest,

Thank you for staying in Atrium Fashion Hotel and for taking the time to write a review.

We have learned with great sadness that you had a bad experience with our Receptionist & Housekeeping Team. We feel surprised at the same time, since we recieve lot of compliments from travellers in acknowledgment of the friendliness and profession of our staff.

Hereby let us kindly apologise for falling short of your expextations, we sincerely regret the inconveniences you have faced in our property.
Please rest assured that your comments have been shared with all of our Team members in an effort to avoid these complaints happening again.
Let us kindly mention that, if we would have known these problems, we could have the chance to handle and solve them immediately.
As a 4* Boutique Hotel, our main goal is to provide High quality servieces to our valued Guests, and to improve their satisfaction.

Thank you once again for taking the time to write to us. We hope that in the future we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By ruth elias
Leisure travelers
40-49 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

Excellent!
I realy enjoyed
Thank you very much

Dear Ruth Elias,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

The staff was great, very nice, very helpful. The hotel was nice, quiet, clean with a good location.
If I have to find one detail though I would say the bed area should be a little bit more clean (there was may be too much dust on the top of the bed). Otherwise the room was very clean.

Dear Valued Guest,

We appreciate you staying with us and sharing your experience.
We are happy to read that your overall impression of our Hotel was good.

Regarding to your comment on cleaning service, I have forwarded your feedback to our HK Manager. I can guarantee that we will pay more attentions on details in the future.

I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

All okay :)

Dear Valued Guest,

We highly appreciate your review.

We hope to see you again in our Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

The hotel is very close to the public transportation(subway, bus).
I loved the breakfast. They have different kinds of hams, cheeses, breads, and cold salads.

Dear Valued Guest,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (28/08/2018)
Date of experience: 08/2018

Nice Hotel, I would choose it ones again.

Dear Valued Guest,

Thank you very much for your kind words and also for your kind feedback.

As you know your feedback is very important to us, so that we can develope and be able match the wishes of our beloved guests.

Hope to welcome you soon back to us, in the meanwhile we will do our best to impress you when you come back to us!

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Terry Molloy
Leisure travelers
70-79 years
Reviewed: 8 years ago (27/08/2018)
Date of experience: 08/2018

Lovely hotel. Great staff. |Looking forward to returning.

Dear Terry Molloy,

We highly appreciate your review.

We hope to see you again in our Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Business
40-49 years
Reviewed: 8 years ago (27/08/2018)
Date of experience: 08/2018

It was Ok, having in mind business trip.

Dear Valued Guest,

We highly appreciate your review.

We hope to welcome you again in our Atrium Fashion Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By josea
Leisure travelers
50-59 years
Reviewed: 8 years ago (27/08/2018)
Date of experience: 08/2018

No es un 4 estrellas; es un hostal: habitaciones pequeñas, tv cutre, limpieza básica....

Dear Josea,

Thank you for your review, which we truly appreciate.

However we are sorry to read that our 4* Hotel did not met your standards. As you know your feedback is very important for us, so that we can develope and be able match the wishes of our guests.

Best regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
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