Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,805 reviews across 11 portals
:
No Public Name
Leisure travelers
<20 years
Reviewed: 8 years ago (14/08/2018)
Date of experience: 08/2018

Experiencia muy positiva en su globalidad, no tengo ningún tipo de queja, excelente trabajo por parte de todos los trabajadores del hotel

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (14/08/2018)
Date of experience: 08/2018

Very handy location, particularly nice staff! Public areas look good (lobby, restaurant), but the rooms need to be refreshed (including
bathrooms).

Dear Valued Guest,

We appreciate you staying with us and sharing your experience.

We are happy to read that your overall impression of our Hotel was good.

I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Teodora Sakelarova
Leisure travelers
20-29 years
Reviewed: 8 years ago (14/08/2018)
Date of experience: 08/2018

Great place, right in the centre of the city.

Dear Teodora Sakelarova,

Thank you for your kind words and your review. We have forwarded your suggestion to our F&B Manager.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

Very nice hotel for short trip!

Dear Valued Guest,

Thank you for your kind words and your review. We have forwarded your suggestion to our F&B Manager.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Jesse pitkänen
Leisure travelers
20-29 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

I was Good experience overall

Dear Valued Guest,

Thank you for choosing our Atrium Fadshion Hotel**** for your stay in Budapest, we highly appreciate your kind review.

We are looking forward to welcome you again in our property.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By VALERIE LEE
Leisure travelers
70-79 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

BRILLIANT

STAFF-HOTEL-FOOD SUPERB

WELL DONE GUYS

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

It was a pity that the staff was not very friendly. We were a group of 5 and we were all shocked by the way we got treated at breakfast. The staff at reception was nicer.

Dear Valued Guest,

Thank you for staying in Atrium Fashion Hotel and for taking the time to write a review.

We have learned with great sadness that you had a bad experience with our Food & beverage Team. We feel surprised at the same time, since we recieve lot of compliments from travellers in acknowledgment of the friendliness and profession of our staff.

Hereby let us kindly apologise for falling short of your expextations, we sincerely regret the inconveniences you have faced in our property.
Please rest assured that your comments have been shared with all of our Team members in an effort to avoid these complaints happening again.

As a 4* Boutique Hotel, our main goal is to provide High quality servieces to our valued Guests, and to improve their satisfaction.

Thank you once again for taking the time to write to us. We hope that in the future we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

Good experience

Dear Valued Guest,

Thank you for choosing our Atrium Fadshion Hotel**** for your stay in Budapest, we highly appreciate your review.

We are looking forward to welcome you again in our property.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Petr
Business
40-49 years
Reviewed: 8 years ago (13/08/2018)
Date of experience: 08/2018

Except of the hotel location (but this is relevant to my business expectations) I would gladly recommend the stay at this hotel - not so big, very clean, friendly

Dear Petr,

We appreciate you staying with us and sharing your experience.

It was a delight to read that your impression of our Hotel was good and you would recommend our Hotel.

In answer to your feedback on parking let us kindly mention that -as a small boutique hotel in the centre- we do not have a private praking garage, however we offer discount for the BOE Parking Garage which is 50 meters away from our property. We feel sorry that you did not find this option satisfactory.

Regarding to your comment on breakfast, we have forwarded your suggestion to our F&B Manager for concideration.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (12/08/2018)
Date of experience: 08/2018

Average hotel

Dear Valued Guest,

Thank you very much for taking time to write us a review.

As you know your feedback is very important to us, so that we can develope and be able match the wishes of our beloved guests.

Hope to welcome you soon back to us, in the meanwhile we will do our best to impress you when you come back to us!

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
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