Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,809 reviews across 11 portals
:
By Phil
Leisure travelers
60-69 years
Reviewed: 8 years ago (20/06/2018)
Date of experience: 06/2018

Disappointed

Dear Phil,

Thank you for your review, your feedback is really important for us.

On behalf of our Housekeeping Team, we do apologize for falling short of your expectations.
Please rest assured that your comments have been shared with the Housekeeping Manager and HK Team in an effort to improve our services and to avoid this happening again.

In answer to your complaint about breakfast, we are always open to our guest's suggestions. For this reason we will change the fruit juices within a few weeks, and planning to widen the selection for our health conscious visitors.

I hope you’ll consider us next time your travels brings you back to Budapest and will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Betty
Leisure travelers
<20 years
Reviewed: 8 years ago (19/06/2018)
Date of experience: 06/2018

The staff was very nice, the place looked good and inviting. The service and the staying there were very good. No doubt we enjoyed

Dear Betty,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Christopher Green
Leisure travelers
80+ years
Reviewed: 8 years ago (19/06/2018)
Date of experience: 06/2018

We were delighted with the hotel. Excellent staff, fascinating construction of the atrium and very good breakfasts.

Dear Christopher Green,

We were very happy when we read your comments about your stay at Atrium Fashion Hotel.

Your review shows, that You value our Passion, Hospitality and Efforts at Atrium Fashion Hotel.
This comment will encourage us to do more and provide even better service to our customers so that they can have good memories and share them with others.

We are looking forward to welcome you again in our Atrium Fashion Hotel.

Kindest regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (19/06/2018)
Date of experience: 06/2018

Habitación con camas muy pequeñas y baño incómodo por la terrible bañera. Muy lezntos en recepcion

Dear Valued Guest,

Thank you for taking the time to share your impression about our hotel, your feedback is really important for us.

It made us feel good that you value the friendliness of our reception Team.

We truly appreciate your kind comments about the hotel room however we sincerely regret the inconveniences you have faced because of the size of the beds and that you found the bathroom uncomfortable.

We truly hope that apart from this you have had a nice stay in Budapest and upon your next visit, we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Antonio
Leisure travelers
30-39 years
Reviewed: 8 years ago (19/06/2018)
Date of experience: 06/2018

La struttura centralissima, zona piena di negozi e locali, e soprattutto servita dai mezzi pubblici. Hotel dal design affascinante, hanno curato tutti i particolari. Sicuramente struttura da consigliare.

Gentile Antonio,

Innanzitutto la ringraziamo per aver trovato il tempo di lasciarci una recensione, in quanto per noi è molto importante ricevere dei vostri consigli per migliorarci ogni giorno di più.

I suggerimenti, i consigli e le critiche che i nostri clienti ci comunicano sono per noi motivo di analisi, riflessione e crescita.

Cordiali saluti,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Thomas Craigie
Leisure travelers
70-79 years
Reviewed: 8 years ago (18/06/2018)
Date of experience: 06/2018

We enjoyed a very pleasant break helped by helpful staff especially when a plumbing problem occurred and we had to switch rooms. Would recommend to others.

Dear Thomas Craigie,

Thank you for taking the time providing us with valuable feedback on your recent stay in Budapest.

We truly appreciate your kind comments about our services. We are very happy to read that despite of the plumbing problem you would recommend our hotel.

Regarding to your suggestion for transport information, let me kindly inform you that it will be written on our new website.

We trust to have the opportunity to welcome you back upon your next visit to Budapest.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Hatice cimen
Leisure travelers
40-49 years
Reviewed: 8 years ago (18/06/2018)
Date of experience: 06/2018

Very good, comfortable and peaceful

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Gianni
Business
40-49 years
Reviewed: 8 years ago (18/06/2018)
Date of experience: 06/2018

Ottimo, piccolo e confortevole

Dear Gianni,

Grazie mille per la Vostra recensione.

Siamo davvero contenti delle Sue parole e che il tuo soggiorno a Budapest sia stato confortevole e piacevole!

Per il nostro staff è molto importante sapere quello che gli ospiti pensano e farli sentire come a casa.

Cordiali saluti,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (18/06/2018)
Date of experience: 06/2018

Our stay here was lovely, would recommend and would definitely return.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Business
50-59 years
Reviewed: 8 years ago (18/06/2018)
Date of experience: 06/2018

Décor in hotel was very nice and a good level of cleanliness. Staff were helpful.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
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