Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,659 reviews across 11 portals
:
By Janet Thomas
Leisure travelers
50-59 years
Reviewed: 8 years ago (31/05/2018)
Date of experience: 05/2018

Staff very friendly and the main asset to this hotel! It is very clean and overall very good.
I stayed for 7 nights and would return with lower expectations!!
It is more a 3 star and defiantly not a 4

Dear Janet Thomas,

Thank you for your kind words and your review. We have forwarded your suggestion to our F&B Manager.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (30/05/2018)
Date of experience: 05/2018

Very dirty

Dear Valued Guest,

Thank you for your kind feedback, which we truly appreciate.

However we are sorry to read that you found our hotel dirty. As you know your feedback is very important for us, so that we can develope and be able match the wishes of our guests. Your complaint has been shared with our housekeeping department in order to improve our cleaning service.

Best regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Spil
Leisure travelers
60-69 years
Reviewed: 8 years ago (30/05/2018)
Date of experience: 05/2018

Leuke dagen gehad in uw hotel en de stad

Dear Spil,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (30/05/2018)
Date of experience: 05/2018

Great! Clean rooms and just what we needed. Good value for money.

Dear Valued Guest,

Thank you for your kind words and your review. We have forwarded your suggestion to our F&B Manager.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (29/05/2018)
Date of experience: 05/2018

Everything was good except for the size of the room and a lack of bath tub.
I would say in future if I was offered this room I would expect a discount relative to the rate charged for the other rooms.

Dear Valued Guest,

We highly appreciate your review.
For your kind information, there is a possibility to reserve another room type, called: Standard Plus Room with Street View with larger space in it.
It may fit more to your preferences.

We are looking forward to your next visit in our property.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
20-29 years
Reviewed: 8 years ago (29/05/2018)
Date of experience: 05/2018

first floor room is not good. there is no window. So stuffy.

Dear Guest,

We highly appreciate your review.
For your kind information, there is a possibility to reserve another room type, called: Standard Plus Room with Street View with larger space in it. In our opinion, this fits more to your preferences.

We hope to see you again in our Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (28/05/2018)
Date of experience: 05/2018

very positive

Dear Valued Guest,

We were very happy when we read that you valued our Atrium Fashion Hotel very positive.

We are looking forward to welcome you again in our Atrium Fashion Hotel.

Kindest regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Frank
Business
30-39 years
Reviewed: 8 years ago (28/05/2018)
Date of experience: 05/2018

Everything was easy and pretty fine.

Dear Frank,

We appreciate you staying with us and sharing your experience.
We are happy to read that your overall impression of our Hotel was good.
I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.
Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By André
Leisure travelers
70-79 years
Reviewed: 8 years ago (28/05/2018)
Date of experience: 05/2018

Very expensive hotel for a very small room, poor breakfast.

Dear André,

Thank you for taking the time to share your impression about our hotel, your feedback is really important for us.

We truly appreciate your comments about our hotel, however we feel sorry that our servieces did nor reach your standards.
Your comment has been shared with the F&B department in an effort to improve our services. We are always open to your suggestions, to be able to match your needs better.

We truly hope that apart from this you have had a nice stay in Budapest and upon your next visit, we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (28/05/2018)
Date of experience: 05/2018

VERY PLESEANT AND HOTEL IS FRIENDLY

Dear Valued Guest,

Thank you for your kind feedback, which we truly appreciate.

We are very pleased to see that you enjoyed your stay with us and that our service met your expectation.

We hope to see you soon and welcome you back at our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
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