Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,809 reviews across 11 portals
:
No Public Name
Business
30-39 years
Reviewed: 8 years ago (02/05/2018)
Date of experience: 04/2018

Angemessen

Dear Valued Guest,

Thank you for taking the time to share your impression about our hotel, your feedback is really important for us.

We truly appreciate your comments about the hotel room however we feel sorry that our breakfast did nor reach your standards.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (01/05/2018)
Date of experience: 04/2018

Das Zimmer ohne Fenster nach außen hatte eine unangenehmen Geruch. Daher wechselten wir in der 2.Nacht das Zimmer.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By DORBEAUX
Leisure travelers
20-29 years
Reviewed: 8 years ago (01/05/2018)
Date of experience: 04/2018

Hôtel bien situé, personnel très accueillant, locaux toujours propres; Salle commune lumineuse, moderne et agréable pour y prendre le petit déjeuner.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (01/05/2018)
Date of experience: 04/2018

Wonderfull

Dear Valued Guest,

Thank you for your wonderful scores, which we truly appreciate.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (01/05/2018)
Date of experience: 04/2018

Room was noizy from the early morning because of the breakfast preparation & housekeeping, no windows on external view, too tiny room, no pace to put our bags! no room service, room lightening is very poor, no shampo or shower gel in bathroom.
We felt neglected at breakfast, no staff for welcoming or even say good morning or ask if we need anything!
Receptionist were very helpfull, but some of them has difficulty to speak and understand English .

Dear Valued Guest,

Thank you for your stay in our Atrium Fashion Hotel.

We are sorry that your experience in our Hotel did not reach your standards.

We will take your review for consideration and try to make improvements for the future.

We are looking forward to welcome you again.

Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Kaori
Leisure travelers
50-59 years
Reviewed: 8 years ago (01/05/2018)
Date of experience: 04/2018

Room was smaller than expectation and disappointed by no windows. Towels were tired look and amenities (shampoo, moisturizers etc) could be better.

Dear Kaori,

We highly appreciate your review.
For your kind information, there is a possibility to reserve another room type, called: Standard Plus Room with Street View with larger space in it. In our opinion, this fits more to your preferences.
Regarding to your complaint on amenities and towels, we have forwarded your feedback to our Housekeeping manager in an effort to improve our servieces.

We hope to see you again in our Hotel.

With Best Regards,
Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (30/04/2018)
Date of experience: 04/2018

Hotel molto bello, curato negli arredi e particolare nell'architettura. La camera funzionale, bagno grande, con una bella doccia.

Gentile Ospite,

La ringraziamo per aver trovato il tempo di lasciarci una recensione, in quanto per noi è molto importante ricevere dei vostri consigli per migliorarci ogni giorno di più.

I suggerimenti, i consigli e le critiche che i nostri clienti ci comunicano sono per noi motivo di analisi, riflessione e crescita.

Cordiali saluti,

Melinda Kazi-Iváncsics
Rooms Diviosion Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (30/04/2018)
Date of experience: 04/2018

Nice and convenient. My room was quiet!

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By rumpelkumpel
Leisure travelers
30-39 years
Reviewed: 8 years ago (30/04/2018)
Date of experience: 04/2018

Insgesamt ein schönes Hotel in zentraler Lage. Super Verbindungen mit Bus, Tram und Metro. Für Zimmer waren ausreichend groß. Viele der Zimmer haben ein Fenster zum Innenraum (Atrium) des Hotels, was aber aufgrund der Helligkeit und der gut funktionierenden Klimaanlage nicht störte.
Die verwendeten Materialien und der Pflegezustand werden vier Sternen nicht ganz gerecht, aber es war dennoch sauber.

Dear Rumpelkumpel,

Thank you for your stay in our Atrium Fashion Hotel, and for taking the time to write a review.

We are happy to read that you were satisfied with our location, and with your room.

We truly hope you have had a wonderful stay at us and we will have the opportunity to welcome you back in the future.

Kindest regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (29/04/2018)
Date of experience: 04/2018

good Hotel for a short trip

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
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