Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,521 reviews across 15 portals
:
By Gabusi
Leisure travelers
40-49 years
Reviewed: 8 years ago (10/03/2018)
Date of experience: 03/2018

Very pleasant hotel with smiling staff.

Dear Gabusi,

Thank you for your kind review, we truly appreciate your nice compliment on our Staff and Team.

We are looking forward to welcome you in the future.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Mananda zwakhalen
Leisure travelers
20-29 years
Reviewed: 8 years ago (09/03/2018)
Date of experience: 03/2018

Verry good enjoy my trip.

Dear Mananda zwakhalen,

We highly appreciate your review.

We hope to see you again in our Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Martine Mille
Leisure travelers
50-59 years
Reviewed: 8 years ago (08/03/2018)
Date of experience: 03/2018

It was really nice

Dear Martine Mille,

We highly appreciate your review.

We hope to see you again in our Hotel.

With Best Regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Tess
Leisure travelers
<20 years
Reviewed: 8 years ago (08/03/2018)
Date of experience: 03/2018

It was great!

Dear Tess,

We appreciate you staying with us and sharing your experience.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Annabel Wilshaw
Leisure travelers
40-49 years
Reviewed: 8 years ago (08/03/2018)
Date of experience: 03/2018

We very much enjoyed our short stay and would consider using this hotel again and recommending it to others.

Dear Annabel Wilshaw,

It was a delight to read your kind words about our Hotel.

It is always nice to have some nice feedback to know, that you were staisfied with us and we could be part of your newly gathered and nice memories in Budapest.

We are looking forward to welcome you again.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Livia Hager
Leisure travelers
20-29 years
Reviewed: 8 years ago (07/03/2018)
Date of experience: 03/2018

Der allgemeine Eindruck des Hotels war in Ordnung für uns.

Dear Livia Hager,

We truly appreciate your comments about the hotel however we sincerely regret that our services did not meet your expectations.
We are always open to your suggestions, and comments, so that we can develope on our services, to be able to match your needs better or just simply get a feedback that we are on the good way to guarantee a nice stay for you.

We will discuss with the Management how we can develope on our services.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Giancarlo
Business
50-59 years
Reviewed: 8 years ago (07/03/2018)
Date of experience: 03/2018

Una buona struttura vicina al centro

Gentile Giancarlo,

La ringraziamo per aver trovato il tempo di lasciarci una recensione, in quanto per noi è molto importante ricevere dei vostri consigli per migliorarci ogni giorno di più.

Per quanto riguarda la colazione, ci dispiace davvero che il nostro servizio non abbia soddisfatto per Voi. Come descritto dai nostri portali abbiamo un servizio di colazione continentale.

Con la speranza di potervi ospitare nuovamente nella nostra struttura Vi preghiamo di contattarci direttamente via mail.

Cordiali saluti,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (06/03/2018)
Date of experience: 03/2018

Comfortable, good location and friendly staff. Would recommend.

Dear Valued Guest,

Thank you for taking the time providing us with valuable feedback on your recent stay in Budapest.

We truly appreciate your kind comments about our services. We are very happy to read that you would recommend our hotel.

We trust to have the opportunity to welcome you back upon your next visit to Hungary.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Tina Rowley
Leisure travelers
50-59 years
Reviewed: 8 years ago (06/03/2018)
Date of experience: 03/2018

Excellent, the staff were really helpful especially Adam at the weekend. Loved that we were made guest of the day and the wine firvmy husbands birthday was a lovely gesture.

Dear Tina Rowley,

Thank you for your kind feedback, which we truly appreciate.

It was a delight to read your kind words about our Hotel and Staff. It is always nice to have some nice feedback to know, that you were staisfied with us and we could be part of your newly gathered and nice memories in Budapest.

However we are sorry to hear that you found our mattresses too hard. As you know your feedback is very important to us, so that we can develope and be able match the wishes of our guests. Let us kindly mention that upon request we could have provide an extra pillow for your comfort.

We are looking forward to welcome you again in our property.

Best regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Rauch
Business
50-59 years
Reviewed: 8 years ago (05/03/2018)
Date of experience: 03/2018

Please send me invoice for tourist fee! For our team hotel was OK. I made check in 1 day before and asked for better room Team Manager and Coach, the best rooms were reserved for the Team maids!!! Room without window for coach and Team Manager!!!

Dear Gerlinde Rauch,

Thank you for your kind feedback, which we truly appreciate.
Further to your request, we have sent you the invoice for tourism tax on 5th March.

We sincerely regret the inconvenience that you have faced because of the mistake on rooming distribution.
Your comments are taken seriously and have been reviewed among the Department Heads, so that we avoid that happening again.
We truly hope that apart from this issue, you have had a nice stay in Budapest.

Kindest regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
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