Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,539 reviews across 15 portals
:
By Susanne Walther
Leisure travelers
50-59 years
Reviewed: 8 years ago (02/01/2018)
Date of experience: 12/2017

Very good-:)

By Nataliia Holubenko
Leisure travelers
50-59 years
Reviewed: 8 years ago (02/01/2018)
Date of experience: 12/2017

Mostly, all was fine. I have no reason to complain about something.

No Public Name
Leisure travelers
40-49 years
Reviewed: 8 years ago (31/12/2017)
Date of experience: 12/2017

Friendly staff, good location.

By Luis Lancos
Leisure travelers
40-49 years
Reviewed: 8 years ago (31/12/2017)
Date of experience: 12/2017

Very bad experience. I left complaint. I had to ask explicitly to write. The reception lady was nice and apologetically, but did nothing to solve the complain, very inefficient.

Good points : Location, cleanliness, staff overall friendly.

Bad points :
1. Rooms without any sound isolation. As soon they open the breakfast room, noise wakes people and not possible to sleep more,
2. Even if the thermostat was off, the room was very hot and was not possible to regulate temperature. Very difficult to fell asleep under the conditions.
3. Shower without hot water in the morning. I have a an allergy to cold and if shower under cold water, I risk an anaphylactic shock as such could not take a shower in the morning. Went to reception to complain about the shower, lady did apologise but did nothing to solve the situation. absolutely useless, think she did not understood the seriousness of the situation.
4. went to have breakfast ( after awful night and no shower ) and breakfast room was to full. Had to wait more than 1/2 hour to have a place. The worst experience ever had in any hotel and I do travel a lot.
5. Did to reception to complain again, lady still apologetic but took no action to solve or attenuate the situation.

Worst hotel experience I remember. Paid for a hotel room to 1) have a night sleep and 2) have a shower in the morning and some 3) nice breakfast before continue trip. Paid the hotel but had non of the expected benefits.

I'm planning to leave this review in trip advisor to warn others about the hotel experience.

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (29/12/2017)
Date of experience: 12/2017

nice experience

No Public Name
Leisure travelers
50-59 years
Reviewed: 8 years ago (28/12/2017)
Date of experience: 12/2017

Good ib a small.room

By Alena
Leisure travelers
20-29 years
Reviewed: 8 years ago (27/12/2017)
Date of experience: 12/2017

Good, thank you for changing our room without any questions. Pay attention to room #108, it may be bedbugs there.

Dear Alena,

We appreciate you staying with us and sharing your experience. We are happy to read that your overall impression of our Hotel was good.

In reference to your suggestion, we have been searching for bedbugs in room 108, and no bugs were found. However thank you for your kind notice.

I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.
Kind regards,

Melinda Kazi-Iváncsics
No Public Name
Leisure travelers
60-69 years
Reviewed: 8 years ago (27/12/2017)
Date of experience: 12/2017

normaal ....

No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (25/12/2017)
Date of experience: 12/2017

Nice place for it cost

No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (25/12/2017)
Date of experience: 12/2017

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