By Marianne Taurok
Leisure travelers
50-59 years
Reviewed:
8 years ago
(19/12/2017)
Date of experience:
12/2017
By Persson
Leisure travelers
60-69 years
Reviewed:
8 years ago
(18/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
30-39 years
Reviewed:
8 years ago
(18/12/2017)
Date of experience:
12/2017
By Sara mateus
Leisure travelers
20-29 years
Reviewed:
8 years ago
(17/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
60-69 years
Reviewed:
8 years ago
(17/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
50-59 years
Reviewed:
8 years ago
(17/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
60-69 years
Reviewed:
8 years ago
(16/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
30-39 years
Reviewed:
8 years ago
(16/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
50-59 years
Reviewed:
8 years ago
(14/12/2017)
Date of experience:
12/2017
No Public Name
Leisure travelers
30-39 years
Reviewed:
8 years ago
(13/12/2017)
Date of experience:
12/2017
Leider mussten wir einen Tag aus einem wirklich scherwiegenden privaten Grund, den wir auch dem Hotel mitgeteilt haben, stornieren und hatten diesbezüglich leider überhaupt kein Verständnis bezüglich der unfreiwilligen Stornierung bekommen - leider bleibt das menschliche seitens des Management des Hotels vollkommen aus! So gewinnt man keine Stammkunden!
Thank you for staying in Atrium Fashion Hotel and for taking the time to write a review.
We have learnt with great sadness that you have had a bad experience with our Management.
I can assure you that the penalty fee has been charged by mistake, since the revenue manager gave the allowance to waive the fee on the 6th of December.
There was a misunderstanding between our colleagues, on behalf of our entire Team, I apologize for the inconvenience caused. For this manner we will refund 70 EUR to your credit card today.
Please rest assured that your complaint have been shared with the Front Desk Team as well as with the Head Sales Office in an effort to avoid this happening again.
We truly hope that apart from this you have had a nice stay in Budapest and upon your next visit, we will have the opportunity to restore your confidence in our hotel.
Kind regards,
Melinda Kazi-Iváncsics
Rooms Division Manager