Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,809 reviews across 11 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (19/12/2017)
Date of experience: 12/2017

The stay were nice.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (19/12/2017)
Date of experience: 12/2017

Prima hotel matras was te hard

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Marianne Taurok
Leisure travelers
50-59 years
Reviewed: 9 years ago (19/12/2017)
Date of experience: 12/2017

Leider mussten wir einen Tag aus einem wirklich scherwiegenden privaten Grund, den wir auch dem Hotel mitgeteilt haben, stornieren und hatten diesbezüglich leider überhaupt kein Verständnis bezüglich der unfreiwilligen Stornierung bekommen - leider bleibt das menschliche seitens des Management des Hotels vollkommen aus! So gewinnt man keine Stammkunden!

Dear Marianne Taurok,

Thank you for staying in Atrium Fashion Hotel and for taking the time to write a review.

We have learnt with great sadness that you have had a bad experience with our Management.
I can assure you that the penalty fee has been charged by mistake, since the revenue manager gave the allowance to waive the fee on the 6th of December.
There was a misunderstanding between our colleagues, on behalf of our entire Team, I apologize for the inconvenience caused. For this manner we will refund 70 EUR to your credit card today.

Please rest assured that your complaint have been shared with the Front Desk Team as well as with the Head Sales Office in an effort to avoid this happening again.

We truly hope that apart from this you have had a nice stay in Budapest and upon your next visit, we will have the opportunity to restore your confidence in our hotel.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Persson
Leisure travelers
60-69 years
Reviewed: 9 years ago (18/12/2017)
Date of experience: 12/2017

OK for the price.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (18/12/2017)
Date of experience: 12/2017

positive experience

Dear Valued Guest,

Thank you for taking the time providing us with valuable feedback on your recent stay in Budapest.

We truly appreciate your kind comments about our services. We are very happy to read that you would recommend our hotel.

We trust to have the opportunity to welcome you back upon your next visit to Hungary.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
By Sara mateus
Leisure travelers
20-29 years
Reviewed: 9 years ago (17/12/2017)
Date of experience: 12/2017

Friendly hotel - new with beautiful design
Very good location near metro

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (17/12/2017)
Date of experience: 12/2017

We expected a bit more comfort in the room.

Dear Valued Guest,

We appreciate you staying with us and sharing your experience.
We are happy to read that your overall impression of our Hotel was good.
I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.
Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (17/12/2017)
Date of experience: 12/2017

נהנינו מאוד

Dear Valued Guest,

Thank you for taking the time providing us with valuable feedback on your recent stay in Budapest.

We truly appreciate your kind comments about our services. We are very happy to read that you would recommend our hotel.

We trust to have the opportunity to welcome you back upon your next visit to Hungary.

Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (16/12/2017)
Date of experience: 12/2017

Satisfactory for a short break. Surprised at 4* waiting in view of no bar and limited facilities

Dear Valued Guest,

We appreciate you staying with us and sharing your experience.
We are happy to read that your overall impression of our Hotel was good.
I hope you’ll consider us next time your travels bring you back to Budapest and will have the opportunity to restore your confidence in our hotel.
Kind regards,

Melinda Kazi-Iváncsics
Rooms Division Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (16/12/2017)
Date of experience: 12/2017

Satisfying

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
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