Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,663 reviews across 11 portals
:
By Afifa Jeelani
Leisure travelers
20-29 years
Reviewed: 9 years ago (26/04/2017)
Date of experience: 04/2017

1. Very small room
2. Terrible check in experience - told them in advance about early check in but our request was paid no heed and after 12 hours of traveling, had to wait for 2 hours to get a room.
3. Bad room cleaning service
4. Limited breakfast options with no coffee

Dear Guest,

Thank you for taking the time and write your review. Regarding the room, we have Standard Plus rooms as well, which are more spacious with more amenities and street view. We have to admit that the check-in procedure was slower than usual, unfortunately at that time due to high availability it was difficult to arrange the reservations in order to give the rooms to the adequate guests. We are sorry to let you wait for a long time, however that is the reason we are able to guarantee the rooms from 2 PM. We are sorry to read that you were not satisfied with the cleaning and the variety of breakfast selection.

We do hope in spite of the bad experiences you had overall a nice stay in Budapest.

With Best Regards,
Renátó Abou-Warda
Rooms Division Manager
By Andrei Lukashenko
Leisure travelers
60-69 years
Reviewed: 9 years ago (26/04/2017)
Date of experience: 04/2017

The experience of staying at your hotel was only positive. If we once again need to stay in Budapest, we will choose your hotel again. Also will recommend it to our friends.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Hervé
Leisure travelers
50-59 years
Reviewed: 9 years ago (26/04/2017)
Date of experience: 04/2017

Hôtel calme a grandeur humaine, proche du centre. Personnel sérieux et agréable

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Naama Aviad
Leisure travelers
30-39 years
Reviewed: 9 years ago (26/04/2017)
Date of experience: 04/2017

Very good hospitality. Excellent service of staff. We enjoyed our stay in your hotel.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Elena
Leisure travelers
30-39 years
Reviewed: 9 years ago (26/04/2017)
Date of experience: 04/2017

Hi, i am Elena. You don't have a ramp for a stroller. Waiters are not friendly. And one day we didn't have a towel for our baby.
Everything else is fine.
Thanks!

Dear Ms. Elena,

Thank you for taking the time and write your feelings about our Hotel.
Your comment is very serious for us, we always intend to give the best service.

About the ramp, we do have a mobile ramp, however we always give it by request or when it is obvious.
We are sorry to hear that there was lack of friendliness of the waiters, I forwarded to the adequate F&B manager.
If by chance we are not giving towels, then two option is available, whether the used towels were not on the floor as a sign to change it, or we forgot. However, we always give towels at the reception if it is required.

Hope overall you had a nice stay.

With Kind Regards,
Renátó Abou-Warda
Rooms Division Manager
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (25/04/2017)
Date of experience: 04/2017

Fantastisk god service i receptionen - værelset var helt OK !!

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (25/04/2017)
Date of experience: 04/2017

Terrible and very disappointed.
The best thing about this hotel was the friendly staff. The room was very small but clean. I was very disappointed that he beds were rock so didn't really sleep in my opinion this is definitley not a 4 star hotel. The window or either frosted or face out over breakfast area so you have to walk to the front door to see what the weathers like to know what to wear for the day. There was no bar in the hotel so no place to relax when the weather was bad outside.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (25/04/2017)
Date of experience: 04/2017

It would have been excellent if there was a window on our room.

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By LORCAN
Leisure travelers
40-49 years
Reviewed: 9 years ago (25/04/2017)
Date of experience: 04/2017

VERY NICE HOTEL IN A GOOD LOCATION

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Borgesius
Business
50-59 years
Reviewed: 9 years ago (25/04/2017)
Date of experience: 04/2017

Aardig personeel, zeer nette kamers, leuke locatie en we kunnen 's avonds onze auto kwijt in de buurt.

Is onze vaste stek in Budapest

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
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