Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,420 reviews across 16 portals
:
No Public Name
Reviewed: 1 year ago (08/08/2024)
Date of experience: 08/2024

Guest has not commented on review

No Public Name
Reviewed: 1 year ago (07/08/2024)
Date of experience: 08/2024

Guest has not commented on review

By Anaela
Reviewed: 2 years ago (03/08/2024)
Date of experience: 08/2024

En general bien, pero no parece 4 estrellas
La ubicación al principio asusta un poco pero es buena

Dear Anaela,

Thank you for your feedback. We’re glad you found the location ultimately satisfactory. I’m sorry to hear that the hotel did not fully meet your expectations for a 4-star experience. Your comments are important, and we will work on improving our services and amenities. We appreciate your input and hope to provide a better experience on your next visit.

Kind regards,
Lajos Fekete
Reservation Manager
By Jenny
Reviewed: 2 years ago (31/07/2024)
Date of experience: 07/2024

Staff were always welcoming and at breakfast tables were always promptly cleared and cleaned.
Nice, spacious and clean room.
Only thing I’ll add is we always believed keeping towels hung up meant they weren’t replaced but ours were everyday which we didn’t find necessary

Dear Jenny,

Thank you for your feedback. We’re glad to hear you found the staff welcoming and appreciated the cleanliness and spaciousness of your room. I apologize for any inconvenience regarding the towel replacement. We’ll review our policies to better align with guest preferences. We look forward to your next visit!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (29/07/2024)
Date of experience: 07/2024

Sehr freundliches Personal, familienfreundliches Hotel, ruhig und trotzdem sehr zentrale Lage, sehr umfangreiches Frühstücksbuffet, Gepäckaufbewahrung am An-/Abreisetag problemlos möglich;

Dear Batke,

Thank you for your kind words! We’re thrilled to hear that our staff made a positive impression, and that you found our hotel family-friendly, centrally located, and enjoyed the extensive breakfast buffet. It’s great to know our luggage storage service was convenient for you. We look forward to welcoming you back!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (27/07/2024)
Date of experience: 07/2024

Un hotel tare bun. Aproape de centru. Curat . Amabilitatea personalului este la un nivel

Dear Maxian,

Thank you for your kind words! We’re delighted you enjoyed the hotel's proximity to the center, its cleanliness, and the friendliness of our staff. We look forward to your next stay!

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (26/07/2024)
Date of experience: 07/2024

There was broken lock on door. We couldnt lock it at night from inside to feel more safe. This was only one minus. Everything else was super.

Dear Bariakova,

Thank you for bringing this to our attention. We apologize for the issue with the door lock and will address it promptly. We're pleased to hear that everything else about your stay was super. We look forward to welcoming you back.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (23/07/2024)
Date of experience: 07/2024

Very good, rooms are a little compact but generally all good

Dear Binns-Hall,

Thank you for your feedback! We're glad to hear that you enjoyed your stay. We appreciate your comments about the room size and will take them into consideration for future improvements.

Looking forward to welcoming you again!

Kind regards,
Lajos Fekete
Reservation Manager
By Per
Reviewed: 2 years ago (23/07/2024)
Date of experience: 07/2024

Nice and helpful staff
Bad shampoo and no conditioner
Water should be free every day due to the water wasn’t drinkable.
Empty minibar

Dear Per,

Thank you for your feedback. We’re pleased to hear that you found our staff nice and helpful. We apologize for the issues you experienced with the shampoo, the lack of conditioner, and the water.

Your comments are valuable, and we will address these concerns with our team to improve our amenities and services.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (23/07/2024)
Date of experience: 07/2024

Guest has not commented on review

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