Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,422 reviews across 16 portals
:
No Public Name
Reviewed: 2 years ago (03/12/2023)
Date of experience: 11/2023

Acceptable....
We arrived at 13:10 and we have been asked to come back at 14:00, and when we returned at 14:15 the room wasn't ready!
To the reception was only a person and till to get a key we waiting 20 min after we have filled all papers... etc, due we already wait before another 20 min after the persons from our front.

Dear Valued Guest,

We apologize for the inconvenience you experienced during check-in. It's disappointing to hear about the delay in having your room ready upon your arrival and the extended wait time at the reception. Your feedback is important, and we will address these issues with our team to ensure a smoother and more efficient check-in process for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 2 years ago (28/11/2023)
Date of experience: 11/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (27/11/2023)
Date of experience: 11/2023

Nous avion séjourné dans cet hôtel l'an dernier lors de notre 1er séjour à Budapest. L'hôtel est bien situé. Il est propre et la literie est bonne. Le personnel de chambre et du service "petit déjeuner" est très agréable. Cette année la personne à l'accueil était plus intéressée par son téléphone que de nous recevoir. L'an dernier nous avions pu dialoguer obtenir des bonnes adresses... Ce qui a changé, et qui nous à déplu, et même ce qui nous fait hésiter d'y revenir la prochaine fois c'est que lors de notre précédent séjour, il était possible de prendre un café à emporter à n'importe qu'elle heure et ce gratuitement. Maintenant ce n'est plus possible, dommage.

Dear Valued Guest,

We sincerely appreciate your return to our hotel and your thoughtful feedback. It warms our hearts to know you found our location convenient, the premises clean, and the bedding comfortable. It is regrettable to hear about the lapse in service during your recent check-in, and we will address this internally to uphold our commitment to a warm and welcoming atmosphere.

Your memories of engaging conversations and recommendations from our staff last year are invaluable to us. We apologize for any inconvenience caused by the change in our policy regarding complimentary takeaway coffee. Your feedback is taken seriously, and we will certainly consider it as we strive to improve and refine our offerings.

We understand that such details matter, and we genuinely hope this won't overshadow the positive aspects of your stay. We would be honored to have the opportunity to welcome you back and provide the level of service you rightly expect from us.

Kind regards,
Lajos Fekete - Reservation Manager
No Public Name
Reviewed: 2 years ago (26/11/2023)
Date of experience: 11/2023

Elégedett vagyok mindennel. A szobán néhány falfelületen új festés lenne szükseges.

Tisztelt Vendégünk!

Köszönjük, hogy szállodánkat választotta Budapesti tartózkodása helyszínéül és köszönjük, hogy időt szánt értékelésére.
Köszönjük észrevételét a falak festésével kapcsolatban melyet továbbítunk az illetékes részlegnek.
Reméljük ennek ellenére jól érezte magát és legközelebb is vendégeink között köszönthetjük.

Üdvözlettel,
Fekete Lajos
Reservation Manager
No Public Name
Reviewed: 2 years ago (23/11/2023)
Date of experience: 11/2023

Would not rebook
This is definitely not a 4 star hotel

Dear Valued Guest,

We're sorry to hear you wouldn't consider rebooking. Your feedback is important to us, and we apologize if we fell short of your expectations. We appreciate your honesty and will use your comments to evaluate and improve our services. If there are specific aspects you'd like to share that influenced your decision, we'd be grateful for more details. We hope to have the chance to regain your trust in the future.

Kind regards,
Lajos Fekete - Reservation Manager
By Marlene Vromans
Reviewed: 2 years ago (21/11/2023)
Date of experience: 11/2023

David the front desk staff was amazing and so helpful. The morning gentleman was equally as friendly. We were able to get into our room at 9 am with our bags which was wonderful. The bagged breakfast was also very kind.

Dear Marlene Vromans,

We're thrilled to hear about your positive experience with our front desk staff, especially David, and the morning team. It's wonderful to know they made your stay enjoyable and went above and beyond to assist you. We're delighted that the early room access and the bagged breakfast contributed to your comfort. Thank you for taking the time to share your kind words, and we look forward to welcoming you back in the future!

Kind regards,
Lajos Fekete - Reservation Manager
No Public Name
Reviewed: 2 years ago (20/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By Maria Laura
Reviewed: 2 years ago (19/11/2023)
Date of experience: 11/2023

Molto molto buono, la camera era perfetta solo troppo calda!
Camere grandi, bagni comodissimi e completi di tutto

Dear Maria Laura ,

Thank you for your positive feedback! We're pleased to hear that you found the room perfect and the bathrooms very comfortable with all the amenities you needed. We apologize for any discomfort caused by the room being too hot. Your comments are important, and we'll look into ways to enhance the temperature control for a more enjoyable stay next time. We appreciate your compliments and hope to host you again in the future!

Kind regards,
Lajos Fekete - Reservation Manager
By Tiberiu Popescu
Reviewed: 2 years ago (19/11/2023)
Date of experience: 11/2023

Very good.

Dear Tiberiu Popescu,

We're glad to hear that you had a very good experience! If there's anything specific you'd like to share or if you have any suggestions for improvement, we'd love to hear more. Thank you for your feedback, and we look forward to welcoming you again in the future!

Kind regards,
Lajos Fekete - Reservation Manager
By Andrea
Reviewed: 2 years ago (16/11/2023)
Date of experience: 11/2023

Guest has not commented on review

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