Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,513 reviews across 15 portals
:
No Public Name
Reviewed: 2 years ago (23/11/2023)
Date of experience: 11/2023

Would not rebook
This is definitely not a 4 star hotel

Dear Valued Guest,

We're sorry to hear you wouldn't consider rebooking. Your feedback is important to us, and we apologize if we fell short of your expectations. We appreciate your honesty and will use your comments to evaluate and improve our services. If there are specific aspects you'd like to share that influenced your decision, we'd be grateful for more details. We hope to have the chance to regain your trust in the future.

Kind regards,
Lajos Fekete - Reservation Manager
By Marlene Vromans
Reviewed: 2 years ago (21/11/2023)
Date of experience: 11/2023

David the front desk staff was amazing and so helpful. The morning gentleman was equally as friendly. We were able to get into our room at 9 am with our bags which was wonderful. The bagged breakfast was also very kind.

Dear Marlene Vromans,

We're thrilled to hear about your positive experience with our front desk staff, especially David, and the morning team. It's wonderful to know they made your stay enjoyable and went above and beyond to assist you. We're delighted that the early room access and the bagged breakfast contributed to your comfort. Thank you for taking the time to share your kind words, and we look forward to welcoming you back in the future!

Kind regards,
Lajos Fekete - Reservation Manager
No Public Name
Reviewed: 2 years ago (20/11/2023)
Date of experience: 11/2023

Guest has not commented on review

By Maria Laura
Reviewed: 2 years ago (19/11/2023)
Date of experience: 11/2023

Molto molto buono, la camera era perfetta solo troppo calda!
Camere grandi, bagni comodissimi e completi di tutto

Dear Maria Laura ,

Thank you for your positive feedback! We're pleased to hear that you found the room perfect and the bathrooms very comfortable with all the amenities you needed. We apologize for any discomfort caused by the room being too hot. Your comments are important, and we'll look into ways to enhance the temperature control for a more enjoyable stay next time. We appreciate your compliments and hope to host you again in the future!

Kind regards,
Lajos Fekete - Reservation Manager
By Tiberiu Popescu
Reviewed: 2 years ago (19/11/2023)
Date of experience: 11/2023

Very good.

Dear Tiberiu Popescu,

We're glad to hear that you had a very good experience! If there's anything specific you'd like to share or if you have any suggestions for improvement, we'd love to hear more. Thank you for your feedback, and we look forward to welcoming you again in the future!

Kind regards,
Lajos Fekete - Reservation Manager
By Andrea
Reviewed: 2 years ago (16/11/2023)
Date of experience: 11/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (15/11/2023)
Date of experience: 11/2023

Si en la recepción se hablase español sería ideal.

Dear Valued Guest,

Thank you for your feedback. We appreciate your suggestion regarding Spanish language support at the reception. We'll certainly take this into consideration as we strive to enhance our services and accommodate the diverse needs of our guests. Your input is valuable, and we hope to provide an even more ideal experience during your future visits. If you have any further suggestions or preferences, please feel free to share. We look forward to welcoming you back.

Kind regards,
Lajos Fekete - Reservation Manager
No Public Name
Reviewed: 2 years ago (11/11/2023)
Date of experience: 11/2023

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (11/11/2023)
Date of experience: 11/2023

Sehr gut!

Dear Valued Guest,

Thank you for your positive feedback! We're delighted to hear that your experience was very good. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We hope to welcome you back for another great stay in the future.

Warm Regards,
Lajos Fekete
Reservation Manager
By Abel Fernandes
Reviewed: 2 years ago (10/11/2023)
Date of experience: 11/2023

Guest has not commented on review

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