Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,556 reviews across 13 portals
:
No Public Name
Reviewed: 3 years ago (28/08/2023)
Date of experience: 08/2023

Hotelli oli siisti ja hyvällä sijainnilla. Palvelu oli ystävällistä. Ajattelin, että huoneessa olisi hiljaista, koska ikkunoita ei ollut kadulle. Toiseen kerrokseen kuului kuitenkin selvästi äänet, kun henkilökunta kattoi aamiaista kello 4 aamulla.

Dear Valued Guest,

Thank you for your review! We're delighted to hear that you found our hotel clean, well-located, and enjoyed friendly service. We apologize for the inconvenience you experienced with noise from the second floor during breakfast preparation. We'll take your feedback into consideration to improve our guests' overall experience. We hope to welcome you back in the future for a quieter stay.
Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (27/08/2023)
Date of experience: 08/2023

Guest has not commented on review

By Annita
Reviewed: 3 years ago (27/08/2023)
Date of experience: 08/2023

💯 recommended

Dear Annita,

Thank you for the recommendation! We're thrilled to have earned your endorsement and look forward to welcoming you back for another enjoyable stay in the future. Your support means a lot to us!
Kind regards,
Lajos Fekete
Reservation Manager
By Anna
Reviewed: 3 years ago (26/08/2023)
Date of experience: 08/2023

Good

Dear Anna,

We are thrilled to read that we could contribute to making your recent Budapest trip a perfect trip. Thank you so very much for the appraisal and it would be a great pleasure to pamper you on your next stay again.
Warmest regards,
Lajos Fekete
Reservation Manager
By Antonio
Reviewed: 3 years ago (25/08/2023)
Date of experience: 08/2023

Muy satisfactoria. Hotel próximo a la estación ferroviaria de kelleti, y linea U2 de metro, a cinco minutos del barrio judio y relativamente próximo a los lugares de interés.

Dear Antonio,

We're thrilled to hear that you had a very satisfactory stay with us! It's great to know that our hotel's proximity to the Kelleti railway station, the U2 metro line, and various points of interest enhanced your experience. Thank you for choosing our hotel, and we look forward to hosting you again in the future for another convenient and enjoyable visit.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (24/08/2023)
Date of experience: 08/2023

Guest has not commented on review

No Public Name
Reviewed: 3 years ago (23/08/2023)
Date of experience: 08/2023

Overall, we were happy with the room and our stay, as well as the location of the hotel. However, we felt that the check-in process was quite slow, yet friendly. The ordering of a taxi to the airport on our departure was a disappointment. I asked specifically if it was a yellow taxi, which had cost us appr 25 euros on arrival. The receptionist said 'yes', but ordered us a limousine, which charged us 45 euros for the same trip.

Dear Valued Guest,

Thank you for sharing your feedback with us. We're pleased to hear that you were happy with your room and overall stay, as well as the hotel's location. However, we apologize for the slow check-in process and the disappointment with the taxi service.

We understand your frustration regarding the taxi to the airport, and we sincerely apologize for the mix-up. We'll address this issue with our staff to ensure better communication in the future and avoid such discrepancies. Your feedback is valuable, and we hope to have the opportunity to make your next stay with us even more enjoyable and hassle-free.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

Hotel was clean, rooms were nice. Staff polite and friendly. Excellent location.

Dear Valued Guest,

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your stay at our hotel.

It's great to know that you found our hotel clean, rooms nice, and staff polite and friendly. Our excellent location is indeed a plus for our guests.

Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By THEOT
Reviewed: 3 years ago (21/08/2023)
Date of experience: 08/2023

Hôtel moderne, bien équipé avec literie confortable et climatisation efficace MAIS trop de bruit avec les préparations du petit déjeuner dès 6 heures ( raisonnance insupportable) , et beaucoup de bruit dû aux femmes de chambres. Aussi, mauvaise accoustique d'une chambre à l'autre. ET infiltrations d'eau lorsqu'il a plu (y compris sur les Tables du petit déjeuner)

Dear Theot,

Thank you for your recent stay with us. We're glad you found our modern hotel comfortable with great amenities.

We apologize for the noise disruptions and water infiltration you experienced. We take your feedback seriously and will work to improve these issues promptly.

Your feedback is valuable, and we hope you'll give us another chance to provide a better experience in the future.

Best regards,
Lajos Fekete
Reservation Manager
By RICCARDO
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Guest has not commented on review

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