Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,650 reviews across 11 portals
:
No Public Name
Reviewed: 3 years ago (24/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (23/08/2023)
Date of experience: 08/2023

Overall, we were happy with the room and our stay, as well as the location of the hotel. However, we felt that the check-in process was quite slow, yet friendly. The ordering of a taxi to the airport on our departure was a disappointment. I asked specifically if it was a yellow taxi, which had cost us appr 25 euros on arrival. The receptionist said 'yes', but ordered us a limousine, which charged us 45 euros for the same trip.

Dear Valued Guest,

Thank you for sharing your feedback with us. We're pleased to hear that you were happy with your room and overall stay, as well as the hotel's location. However, we apologize for the slow check-in process and the disappointment with the taxi service.

We understand your frustration regarding the taxi to the airport, and we sincerely apologize for the mix-up. We'll address this issue with our staff to ensure better communication in the future and avoid such discrepancies. Your feedback is valuable, and we hope to have the opportunity to make your next stay with us even more enjoyable and hassle-free.

Kind regards,
Lajos Fekete
Reservation Manager
No Public Name
Reviewed: 3 years ago (22/08/2023)
Date of experience: 08/2023

Hotel was clean, rooms were nice. Staff polite and friendly. Excellent location.

Dear Valued Guest,

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your stay at our hotel.

It's great to know that you found our hotel clean, rooms nice, and staff polite and friendly. Our excellent location is indeed a plus for our guests.

Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future.

Warm regards,
Lajos Fekete
Reservation Manager
By THEOT
Reviewed: 3 years ago (21/08/2023)
Date of experience: 08/2023

Hôtel moderne, bien équipé avec literie confortable et climatisation efficace MAIS trop de bruit avec les préparations du petit déjeuner dès 6 heures ( raisonnance insupportable) , et beaucoup de bruit dû aux femmes de chambres. Aussi, mauvaise accoustique d'une chambre à l'autre. ET infiltrations d'eau lorsqu'il a plu (y compris sur les Tables du petit déjeuner)

Dear Theot,

Thank you for your recent stay with us. We're glad you found our modern hotel comfortable with great amenities.

We apologize for the noise disruptions and water infiltration you experienced. We take your feedback seriously and will work to improve these issues promptly.

Your feedback is valuable, and we hope you'll give us another chance to provide a better experience in the future.

Best regards,
Lajos Fekete
Reservation Manager
By RICCARDO
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Maria
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Isabel Ferrer
Reviewed: 3 years ago (18/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
No Public Name
Reviewed: 3 years ago (15/08/2023)
Date of experience: 08/2023

Guest has not commented on review

Dear Valued Guest,

Thank you for sharing your feedback regarding your stay.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Ana
Reviewed: 3 years ago (14/08/2023)
Date of experience: 08/2023

Muy buena

Dear Ana,

Thank you for your brief feedback! We're pleased to hear that you had a very good experience during your stay with us. If you have any specific comments or suggestions, please feel free to share. We value your input and look forward to serving you again in the future.

Kind regards,
Lajos Fekete
Reservation Manager
By Stanislava Fabianova
Reviewed: 3 years ago (12/08/2023)
Date of experience: 08/2023

Super

Dear Stanislava Fabianova ,

We greatly appreciate your kind feedback! If you ever have further comments or require any assistance in the future, please do not hesitate to contact us. Your satisfaction is of paramount importance to us, and we remain at your service for any future needs or inquiries.

Kind regards,
Lajos Fekete
Reservation Manager
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