Atrium Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
84%

"Very satisfied"

Based on 7,557 reviews across 13 portals
:
By Gersi
Reviewed: 3 months ago (31/01/2026)
Date of experience: 01/2026

Muy buena, lo único negativo es que el ascensor estuvo en mal funcionamiento toda la estancia.

Dear Valued Guest,

Please be informed, that your complaint has been forwarded to our General manager, as well as to our Maintenance Team. We value all the feedback provided by our guests, as it is our best tool to keep improving our high quality service and we appreciate you taking the time to comment on your experience.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Simon Grinyer
Reviewed: 4 months ago (26/01/2026)
Date of experience: 01/2026

Apart from the room issue it was good

Dear Valued Guest,

We have learned with great sadness, that our standard room did not meet your expectations. You may have found our standard plus rooms more comfortable, that offers more privacy and space for the guests, with openable windows.

Kind regards,
Jancsári Eszter
Front Office Supervisor
By Stamatis
Reviewed: 4 months ago (26/01/2026)
Date of experience: 01/2026

First of all the service was extremely good helpful very kind and always with a smile and happy to serve you! The room was simple small and very clean. Every day the staff was changing our sheets and cleaning the room and when we were back from our city walk everything was new and perfect! It was just simply great for our standards. The breakfast as I mentioned was amazing as well.

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

It was a delight to read your kind words about our Team members. Please be sure that our staff really appreciates your compliments. We are also delighted to hear that you found your room very clean, enjoyed the daily housekeeping service, and appreciated our amazing breakfast. It is wonderful to know that our services contributed to a great overall experience for your stay.

We hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
No Public Name
Reviewed: 4 months ago (25/01/2026)
Date of experience: 01/2026

Már voltunk egyszer, de többet nem megyünk. A lift nem működött míg ott voltunk, bejelentkezéskir azt mondták másnapra jó lesz. A kijelentkezeskor arra sem voltak kíváncsiak hogyan éreztük magunkat, semmire.

Kedves Vendégünk!

Sajnálattal értesültünk róla, hogy rossz tapasztalata volt a recepción és a housekeeping csapatunkkal kapcsolatban. Meglep minket ez, mivel vendégeinktől gyakran kapunk dicséreteket a munkatársaink barátságosságáról és professzionalizmusáról.

Tájékoztatjuk, hogy a panaszát továbbítottuk a Szálloda Igazgatójának, valamint a Karbantartó Csapatunknak is. Nagyra értékeljük minden vendégünk visszajelzését, mivel ez a legjobb eszközünk szolgáltatásaink fejlesztésére.

Üdvözlettel,
Jancsári Eszter
Front Office Supervisor
No Public Name
Reviewed: 4 months ago (21/01/2026)
Date of experience: 01/2026

2025 októberben "foglaltam"(VOLNA) 2026.01.17.-re!! , de semmilyen visszaigazolást nem kaptam, azt gondoltam nem jött össze a foglalás. Megreklamáltam, íme a válasz:A rendszerünk minden esetben a megadott e-mail címre küldi automatikusan a foglalás-visszaigazolást, ami megtörtént az Ön esetében is S467VW foglalási szám alatt.
Ön által Október 10.-én készített foglalás visszaigazolását (santagyula@gmail.com címre) rendszerünk sikeresen postázta, így a terhelt összeg visszautalására a szerződésbe foglaltak alapján nincs mód! Február 19.-én vettem észre, hogy levontak 90 eurónak megfelelő összeget (1 éjszaka, két fő részére lett volna)

No Public Name
Reviewed: 4 months ago (17/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

We are delighted to hear that you enjoyed your stay and we very much appreciate your positive rating. It is always rewarding to know that our guests had a pleasant experience with our services and facilities. We hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
No Public Name
Reviewed: 4 months ago (15/01/2026)
Date of experience: 01/2026

Guest has not commented on review

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

We are delighted to hear that you enjoyed your stay and we very much appreciate your positive rating. It is always rewarding to know that our guests had a pleasant experience with our services and facilities. We hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
No Public Name
Reviewed: 4 months ago (14/01/2026)
Date of experience: 01/2026

did not raise a complaint about the mildew odour in the room, as we are not confrontational and found that we became accustomed to the smell after a short time. While the hotel provided a place to sleep after long days exploring Budapest, I would not return to this property or recommend it. For a four-star hotel, the overall experience fell short and felt more comparable to a three-star standard. The towel situation is what made me want to write this review.

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

We are sorry to read that you did not find our Hotel's cleaning service spotless. Your comments regarding the mildew odor and towels have been shared with our Housekeeping Team to improve our cleaning standards and overall guest experience. Negative feedback is important for us, as it helps us develop and maintain high-quality services.

We hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
By Pramish magar
Reviewed: 4 months ago (13/01/2026)
Date of experience: 01/2026

It was great the rooms is really beautiful and comfortable bed

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

We are delighted to hear that you were pleasantly surprised by the modern decor and that you found your bed comfortable. Your feedback is important to us, and we hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
No Public Name
Reviewed: 4 months ago (13/01/2026)
Date of experience: 01/2026

Fue solo un fin de semana pero mas que suficiente para decir q fue una excelente elección super agradable excelente el personal todo muy limpio y el desayuno increíble mejor ubicación sin duda me llevo una buena experiencia recomendado al 100 x 100

Dear Valued Guest,

Thank you for choosing Atrium Fashion Hotel.

It was a delight to read your kind words about our Team members. Please be sure that our staff really appreciates your compliments. We are also delighted to hear that you found our hotel very clean, enjoyed the breakfast, and appreciated our wonderful central location. We are thrilled that your experience was memorable and that you would recommend us. We hope we will have the chance to welcome you again in the future in our hotel.

Kind regards,
István Kovács
Rooms Division Manager
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