Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 10,021 reviews across 16 portals
:
No Public Name
Reviewed: 3 weeks ago (23/02/2026)
Date of experience: 02/2026

Guest has not commented on review

By Thomas K.
Reviewed: 3 weeks ago (22/02/2026)
Date of experience: 02/2026

Das Hotel war schön ruhig und sauber und ist daher zu empfehlen. Nicht so schön waren die dünnen Wände (mein Zimmernachbar hat laut und mithörbar Selbstgespräche geführt).

By Garnier julie
Reviewed: 3 weeks ago (22/02/2026)
Date of experience: 02/2026

Je dirais que je ne reviendrais pas dans cet hôtel malgré que la personne de l’accueil est très aimable pour moi c’est très cher pour un 3 étoile qui ne les reflète pas surtout au niveau de l’hygiène et de la bruissante sonore


Dear Valued Guest,

Thank you for taking the time to share your feedback.
We sincerely apologize that your stay did not meet your expectations. Your comments regarding the cleanliness , as well as the issues with noise and breakfast variety, have been carefully noted.

We take hygiene and guest comfort very seriously, and your observations will be immediately reviewed with our housekeeping and maintenance teams to ensure improvements are made.
Regarding breakfast, we are actively working on offering more variety and fresh options to better meet the needs of all our guests.

We are grateful for your kind words about our front desk staff, and we regret that other aspects of your stay did not reflect the quality we strive for.

We hope you might consider giving us another chance in the future to provide the high standard of service and comfort our guests expect.

With kindest regards
Baross Hotel***
By Sara
Reviewed: 3 weeks ago (22/02/2026)
Date of experience: 02/2026

Excelente preço, rececionista muito simpáticos

By helmut.puhr@gmail.com
Reviewed: 3 weeks ago (20/02/2026)
Date of experience: 02/2026

overall excpectations were met, with regards to reception staff exceeded! Very kind service wfor luggage storage

By Adriana Lourenço
Reviewed: 3 weeks ago (19/02/2026)
Date of experience: 02/2026

Muito bom , relação preço qualidade

By Adriana
Reviewed: 3 weeks ago (18/02/2026)
Date of experience: 02/2026

Buono

By Mike
Reviewed: 3 weeks ago (18/02/2026)
Date of experience: 02/2026

Hotel komplett sanierungs/ renovierungsbedürftig. Service und Verpflegung sollten dringend überarbeitet werden. In diesem Zustand nicht empfehlenswert.

Dear Valued Guest,

Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and sincerely regret that your stay did not meet your expectations.

Cleanliness is one of our top priorities, therefore we are especially concerned to hear your comments regarding the condition of the floor and the bathroom. Please be assured that your remarks have been forwarded to our housekeeping and maintenance teams for immediate inspection and corrective action. The issue with the drain odor and the rattling heating system will also be thoroughly checked, as these do not reflect our usual standards.

We are equally sorry for the inconvenience caused by the coffee machine. Although our team made several attempts to resolve the issue, we understand how frustrating this must have been and we apologize for not being able to provide a fully satisfactory solution during your stay.

Regarding the breakfast selection, we appreciate your honest feedback. Your comments about the quality of certain items have been shared with our kitchen team for review and improvement.

Guest feedback is extremely valuable to us, as it helps us identify areas where we need to improve. We regret that we could not provide you with a more pleasant experience on this occasion and hope you might give us another opportunity in the future to demonstrate our commitment to higher standards.

With kindest regards
Baross Hotel***
By Honza
Reviewed: 4 weeks ago (16/02/2026)
Date of experience: 02/2026

Guest has not commented on review

By Matti
Reviewed: 4 weeks ago (13/02/2026)
Date of experience: 02/2026

Miellyttävä ilmapiiri

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