Baross City Hotel hotel logohotel logo
Public Reviews Score
80%

"Satisfied"

Based on 9,682 reviews across 18 portals
:
By Leon Solleveld
Reviewed: 8 months ago (17/08/2024)
Date of experience: 08/2024

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No Public Name
Reviewed: 8 months ago (16/08/2024)
Date of experience: 08/2024

Guest has not commented on review

No Public Name
Reviewed: 8 months ago (14/08/2024)
Date of experience: 08/2024

Nagyon jó helyen van, a szoba csendes, a személyzet kedves. Külön plusz, hogy a csomagot ott lehetett hagyni.

Kedves Vendégünk,

Köszönjük, hogy megosztotta véleményét!

Örömmel halljuk, hogy elégedett volt a szálloda elhelyezkedésével, a csendes szobával és a kedves személyzettel.

Nagyon örülünk, hogy a csomagmegőrzés lehetőséget is igénybe vette és hasznosnak vélte.

Bízunk benne, hogy hamarosan újra üdvözölhetjük szállodánkban!

Üdvözlettel,
Baross City Hotel***
By Carlos
Reviewed: 8 months ago (13/08/2024)
Date of experience: 08/2024

Meh

Dear Valued Guest,

Thank you very much for taking the time to share your feedback with us.
We sincerely apologize for the issues you experienced during your stay, and I assure you that your concerns are taken very seriously.

We are in the process of upgrading our rooms, including new furniture, to ensure a more comfortable experience for our guests.
We understand that the current state of the room did not meet your expectations, and we regret that this impacted your stay.

Regarding the towels, our policy is to change them when they are left on the floor, as part of our efforts to be environmentally conscious. However, we apologize if there was any oversight or if you did not receive fresh towels on the days you needed them.
We will address this with our housekeeping team to ensure better service in the future.

Finally, we regret that you did not feel welcomed by our staff. We strive to provide friendly and helpful service at all times, and we will address this with our team to ensure all guests feel valued and cared for.

We hope you will give us another opportunity to provide you with a much-improved experience in the future.
If you have any further concerns, please don't hesitate to reach out to us directly.

With kindest regards,

Baross City Hotel***
By Dietmar Almen
Reviewed: 8 months ago (11/08/2024)
Date of experience: 08/2024

Location is perfect for guests who arrive or leave by train as it‘s very close to Keleti railway station. But many homeless people in the street, not the most elegant neighbourhood…

Dear Valued Guest,

Thank You for choosing Baross City Hotel*** and for sharing your insights regarding your recent stay.

We are pleased to hear that our location near Keleti railway station was convenient for your travel needs. While we understand your concerns about the neighborhood and the noise from adjacent rooms, we would like to assure You that Budapest is regarded as one of the safest capitals in Europe.

Nonetheless, we truly appreciate your feedback and are committed to providing a secure and comfortable atmosphere for all our Guests. We hope to welcome You back for an even better experience in the future.

With kind regards,
Baross City Hotel***
By Andrea
Reviewed: 8 months ago (11/08/2024)
Date of experience: 08/2024

Guest has not commented on review

By Onur
Reviewed: 8 months ago (11/08/2024)
Date of experience: 08/2024

Sehr enttäuschend. Die Bilder haben getäuscht.

Dear Valued Guest,

Thank you for your feedback. We are sorry to hear that your stay was disappointing.
We apologize for the issues you encountered with the shower, cleanliness.
We take your concerns seriously and will address them with our team to make improvements.

Regarding breakfast, we appreciate your suggestions. We will look into providing better improving the juice options, and offering a wider selection of items. We are glad you enjoyed the coffee, and we hope to enhance the overall breakfast experience.

Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

With kind regards,
Baross City Hotel ***
By Lino (Milano)
Reviewed: 8 months ago (10/08/2024)
Date of experience: 08/2024

Accettabile ma non ottimale

Dear Valued Guest,

Thank You for choosing Baross City Hotel*** and for sharing your feedback regarding your recent stay.

We appreciate your comments and are sorry to hear that the absence of soap in your bathroom and the quality of the drinks did not meet your expectations. Your insights regarding the cappuccino, fruit juices, and brioches are valuable to us, and we have taken them into consideration as we strive to enhance our offerings, as it is our priority to develop on a daily basis.

Our Team hopes to have the opportunity to welcome You back for an improved experience in the future.

With warm regards,
Baross City Hotel***
By Miguel
Reviewed: 8 months ago (09/08/2024)
Date of experience: 08/2024

Acceso poco cómodo. Entorno exterior desagradable.

Dear Valued Guest,

Thank You for choosing Baross City Hotel*** and for taking the time to share your feedback.

Your comments regarding the cleanliness and condition of your room are appreciated, and we are glad to hear You found them satisfactory. However, we are sorry to learn that You experienced inconvenient access and that the external environment did not meet your expectations.

Additionally, your insights about the breakfast variety, particularly the lack of fresh fruit and the quality of pastries, are noted, and we will strive to improve in these areas and fulfil your requirements on your next stay.

We hope that You will be able to give us a chance to host You once again at Baross City Hotel*** and we will gladly make it up from your last experience.

With best regards,
Baross City Hotel***
No Public Name
Reviewed: 8 months ago (09/08/2024)
Date of experience: 08/2024

Guest has not commented on review

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