Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 9,998 reviews across 17 portals
:
By Kristina
Reviewed: 4 weeks ago (03/01/2026)
Date of experience: 01/2026

Guest has not commented on review

By Bruno
Reviewed: 4 weeks ago (31/12/2025)
Date of experience: 12/2025

Appena sufficiente, onestamente tornassi indietro valuterei altro, le immagini e la descrizione del sito sovrastimano molto l'effettivo stato delle cose

Dear Valued Guest,

Thank you for your feedback.

We are sorry to hear that your stay did not fully meet your expectations, particularly regarding room condition, cleaning, and temperature control. Please accept our apologies also for the housekeeping mix-up on the first day, as better communication should have been ensured.

We regret the inconvenience experienced during breakfast on your last day, including the coffee machine issue and the lack of timely refills. Your comments have been shared with the relevant departments for improvement.

Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide a more satisfying experience.

With kind regards,

Baross Hotel***
By Elzbieta Kwiecinska
Reviewed: 5 weeks ago (25/12/2025)
Date of experience: 12/2025

We had a very good stay.
The hotel was very clean, the staff was always nice and ready to help and also the breakfast service was very good.

No Public Name
Reviewed: 6 weeks ago (23/12/2025)
Date of experience: 12/2025

Good location, comfortable room

No Public Name
Reviewed: 6 weeks ago (20/12/2025)
Date of experience: 12/2025

Guest has not commented on review

By Anna
Reviewed: 7 weeks ago (13/12/2025)
Date of experience: 12/2025

Guest has not commented on review

By Angelo
Reviewed: 7 weeks ago (13/12/2025)
Date of experience: 12/2025

Guest has not commented on review

No Public Name
Reviewed: 2 months ago (12/12/2025)
Date of experience: 12/2025

Guest has not commented on review

No Public Name
Reviewed: 2 months ago (11/12/2025)
Date of experience: 12/2025

Guest has not commented on review

By Pia
Reviewed: 2 months ago (09/12/2025)
Date of experience: 12/2025

The room was very disappointing but the staff and breakfast were good

Dear Valued Guest,

Thank you for sharing your feedback with us. While we are pleased to hear that you found our breakfast and team members lovely, we are truly sorry to learn that your room did not meet your expectations. This is certainly not the level of comfort or cleanliness we aim to provide.

Your comments are deeply concerning. We have already forwarded these issues to our housekeeping and maintenance departments for immediate attention, as such oversights are unacceptable.

Please accept our sincere apologies for the inconveniences you experienced.
We hope you may reconsider and allow us another opportunity in the future to provide you with a much improved stay.

With kind regards Baross Hotel***
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