Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 10,014 reviews across 16 portals
:
By Moise
Reviewed: 1 year ago (11/12/2024)
Date of experience: 12/2024

Our experience was bad due to the room being dusty and having a moldy smell, very dangerous for a family to arrive at the room since there’s like a balcony with railings, the hotel has an entrance through a dark alley within the building, and inside the hotels garden it smelt like cigarettes.
We refused to stay in this hotel after our experience and were still waiting for a refund.


Dear Valued Guest,

Thank you for sharing your feedback regarding your recent experience. We sincerely regret to hear that your stay did not meet your expectations, and we deeply apologize for the inconveniences you described.

At Baross City Hotel, we prioritize cleanliness, safety, and guest satisfaction. The concerns you mentioned, such as the dust, odor, and overall room condition, are far from the standards we strive to maintain.
We take your feedback seriously and are investigating these issues thoroughly with our housekeeping and maintenance teams to ensure such situations are promptly addressed.

Your feedback helps us improve, and we hope you will give us another opportunity in the future to provide the warm and welcoming experience you deserve.

With kind regards,

Baross City Hotel***
By Pat Mö
Reviewed: 1 year ago (09/12/2024)
Date of experience: 12/2024

Sehr zentral, nettes Personal, gutes Frühstück.. Preisverhältnis super👍🏾
Trotz Bahnhofsnähe nachts sehr ruhig

Dear Valued Guest,

Thank You for your overall positive feedback and for taking the time to share your experience regarding your stay at Baross City Hotel***.

We are delighted to hear that You enjoyed our central location, friendly Staff, and satisfying breakfast. It is particularly rewarding to know that You found the hotel quiet and restful at night, despite its proximity to the train station. Your suggestion for adding more variety to our breakfast offerings is greatly appreciated and will be taken into consideration as we strive to enhance the experience for our Guests.

Our Team looks forward to welcoming You back for another enjoyable stay.

With kind regards,
Baross City Hotel***
By Alessandro
Reviewed: 1 year ago (09/12/2024)
Date of experience: 12/2024

Nice room, clean, good breackfast...maybe the materass and the pillow too soft...the people very nice

Dear Valued Guest,

Thank You for choosing Baross City Hotel*** and sharing your positive experiences regarding your recent visit.

We are pleased to hear that You found your room to be clean and comfortable, and that You enjoyed our breakfast offerings. It is also gratifying to know that our Team’s warmth and hospitality made a positive impression during your visit. Your constructive comments regarding the mattress and pillow are highly evaluated. While we understand that preferences in comfort may vary, we will certainly consider your feedback as we strive to continually refine our services to better suit the needs of our Guests.

It was our pleasure to have you as our Guest, and we look forward to welcoming You back on your next visit to Budapest.

With best regards,
Baross City Hotel***
No Public Name
Reviewed: 1 year ago (08/12/2024)
Date of experience: 12/2024

Muy buena. Muy bién ubicado

Dear Valued Guest,

Thank You for your thoughtful feedback and for staying with us at Baross City Hotel***!

We are delighted to hear that You found our location very convenient, situated just a 2-minute walk from Keleti Station, making it ideal for exploring the city. Your observations about the breakfast variety and the need for better catering management during peak times are greatly appreciated, and we will work diligently to improve these aspects for our Guests’ comfort.

Our Team hopes to have the pleasure of welcoming You back for an even better experience.

With kind regards,
Baross City Hotel***
No Public Name
Reviewed: 1 year ago (07/12/2024)
Date of experience: 12/2024

Le personnel et l’accueil très sympathique

Dear Valued Guest,

Thank You for sharing your feedback about your recent stay at Baross City Hotel***.

It means a lot to us to hear we could exceed your expectations in terms of Staff and friendly welcome. We are honored to know that our efforts to provide exceptional service have earned yet another valuable review from You. Your suggestion regarding our breakfast selection is greatly appreciated, as these observations allow us to better cater to a range of tastes and preferences. We will certainly take your feedback into consideration as we continually strive to enhance our offerings.

We would be honoured to welcome You back for another enjoyable stay in the future.

With best regards,
Baross City Hotel***
No Public Name
Reviewed: 1 year ago (07/12/2024)
Date of experience: 12/2024

Moyen

By Jessica
Reviewed: 1 year ago (07/12/2024)
Date of experience: 12/2024

Hotel comodo a tutti i servizi pubblici , trasporti e vari ristoranti e supermercati
Ottima qualità/prezzo
Grande pecca, molto rumoroso

Dear Valued Guest,

Thank You for taking the time to share your feedback regarding your stay at Baross City Hotel***.

We are pleased to hear that You found our location highly convenient, with easy access to public transportation, restaurants, and supermarkets, and that You appreciated our excellent quality-to-price ratio. While it is inevitable that the vibrancy of urban life may occasionally extend into our property, we remain committed to creating a tranquil environment for our Guests and will take your comments into careful consideration.

Your suggestions for enhancing our breakfast offerings, particularly the addition of a wider variety of food and more natural juices, are greatly valued and will be reviewed as we continue to refine our services.

Our Team looks forward to welcoming You back and providing an even more positive experience.

With warm regards,
Baross City Hotel***
By A
Reviewed: 1 year ago (04/12/2024)
Date of experience: 12/2024

It was good but the heroes square it was 29 minutes with the feet and not 10 as i read.. and the street was very dangerous at night

Dear Valued Guest,

Thank You for taking the time to share your thoughts about your stay at Baross City Hotel***.

We are glad to hear You had an overall good experience, and we appreciate your feedback regarding the walking distance to Heroes’ Square and the perception of safety in the area. While Budapest is one of Europe’s safest capitals, we understand how individual experiences may vary, and we are always here to assist should You have any concerns.

Your comments are valuable to us, and we hope to welcome You back for an even more enjoyable stay in the future.

With kind regards,
Baross City Hotel***
By Ruben
Reviewed: 1 year ago (03/12/2024)
Date of experience: 12/2024

Muy buena experiencia, siendo consciente del precio calidad.

Dear Valued Guest,

Thank You for sharing your experience with us at Baross City Hotel***!

We are delighted to hear that You found your stay to be of good value and appreciated the quality of our breakfast offerings. Your feedback regarding the need for additional Staff on busy days is truly valued, and we will carefully review our operations to enhance our service during peak times.

It is our goal to continuously improve and ensure that every Guest enjoys a seamless and pleasant experience.

With kind regards,
Baross City Hotel***
By Hold Angela
Reviewed: 1 year ago (03/12/2024)
Date of experience: 12/2024

Guest has not commented on review

Back to Top CERTIFICATE what's this?