Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 10,018 reviews across 16 portals
:
By Antonio
Reviewed: 2 years ago (02/09/2024)
Date of experience: 09/2024

Discreto

Dear Valued Guest,

Thank You for your review on your recent stay at Baross City Hotel***.

We appreciate your feedback and are glad to hear that You had a satisfactory stay. If there are any specific areas where you feel we could improve to enhance your experience, please let us know.

Our Team is committed to providing the best possible service and hope to have the pleasure of welcoming You back.

Warm regards,
Baross City Hotel***
By Daniela
Reviewed: 2 years ago (02/09/2024)
Date of experience: 09/2024

Nella norma ma molto buono per la posizione

Dear Valued Guest,

Thank you for your feedback. We are pleased to hear that you appreciated our location, but we are truly sorry for the issues you encountered.
Your comments are very important to us, and we are addressing these concerns with our housekeeping and maintenance teams to prevent such issues in the future.

We also appreciate your suggestion for a wider selection of sweet options, and we will consider this to improve our offerings. We hope you will give us another chance to provide you with a more enjoyable stay.

With kindest regards,

Baross City Hotel ***
By massimo
Reviewed: 2 years ago (01/09/2024)
Date of experience: 08/2024

confortevole nel minimo.

Dear Valued Guest,

Thank You for sharing your feedback regarding your stay at Baross City Hotel***.

We sincerely apologize that the cleanliness and hot water availability did not meet the high standards we strive to uphold throughout our establishment. Maintaining a pristine environment is of utmost importance to us, and we are committed to paying even closer attention to ensure this level of care is consistent across all areas.

Your remarks serve as valuable insights, and we are taking immediate steps to address these issues. We hope to have the opportunity to welcome You back and exceed your expectations.

With kind regards,
Baross City Hotel***
By Ottlakán Csaba
Reviewed: 2 years ago (31/08/2024)
Date of experience: 08/2024

Guest has not commented on review

By Šimon Attila
Reviewed: 2 years ago (30/08/2024)
Date of experience: 08/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (29/08/2024)
Date of experience: 08/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (29/08/2024)
Date of experience: 08/2024

Akos, Willy, Levy and Mark were very polite, helpful and informative personnel, they helped us a lot in understanding itineraries of buses, trams and the Metro and suggested great places to go. They deserve many thanks and a huge BRAVO!

Dear Valued Guest,

Thank You for your wonderful feedback regarding your experiences at Baross City Hotel***!

We are most certainly happy to read your praise about the performance of our Staff. We will be sure to pass along your kind message to them and let them know just how positive an impact they had on your stay. Your constructive review regarding the breakfast offerings is evaluated, and we will address it for future improvements.

Our entire Team looks forward to welcoming You back in the future. Thank You for choosing our establishment.

With best regards,
Baross City Hotel***
By Joaquín Ortega González
Reviewed: 2 years ago (28/08/2024)
Date of experience: 08/2024

Lugar céntrico con facilidad de transporte. Buena relación calidad - precio.

Dear Valued Guest,

Thank You for choosing Baross City Hotel*** and taking the time to send us your thoughtful feedback.

We are pleased that our central location and value contributed to your positive experience. Your comments regarding the breakfast selection are crucial, especially the variety and availability of fruit.

Ensuring a well-stocked and diverse breakfast is a priority, and we have diligently worked on enhancing our offerings to better meet our Guests' expectations. Your feedback is invaluable as we strive to improve each aspect of our service.

It would be a pleasure to host You as our returning Guest in the future.

With warm regards,
Baross City Hotel***
By Tinatin Tchrikishvili
Reviewed: 2 years ago (23/08/2024)
Date of experience: 08/2024

Gut

Dear Valued Guest,

Thank You for your feedback regarding Baross City Hotel*** and for rating us so positively.

We are glad to hear that our central location and value were highlights of your stay. Your comments regarding breakfast, including the variety and freshness of fruit, baked goods, juice, and coffee options, are much appreciated.

Rest assured, we are actively working to enhance our breakfast, as we strive to offer an abundant and fresh variety at all times.

Our Team looks forward to welcoming You back in the nearest future.

With kind regards,
Baross City Hotel***
By Sarah
Reviewed: 2 years ago (23/08/2024)
Date of experience: 08/2024

This was an awful experience and I would not recommend anyone stay here

Dear Valued Guest,

We sincerely apologize for the disappointing experience you had during your stay with us. We are truly sorry that the room did not meet your expectations and that you encountered these issues.

Please know that your feedback is taken very seriously, and we are working to address these concerns to prevent them from happening in the future.

We understand how frustrating it must have been to find last-minute accommodation, and we regret that we were unable to resolve the situation while you were here.

We have sent you a private message with information regarding compensation and hope it helps to make amends.


With kind regards,

Baross City Hotel***
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