Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 9,997 reviews across 17 portals
:
By maria
Reviewed: 2 years ago (24/07/2024)
Date of experience: 07/2024

Sehr in die Jahre gekommen, keine sauberkeit vorhanden

Dear Valued Guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that the room size met your family's needs. However, we deeply regret the inconveniences you encountered during your stay. We are very sorry to learn about the loose and non-functional electrical outlets, as well as the cleanliness issues. These matters are being addressed with our maintenance and housekeeping teams to ensure immediate improvements. Regarding the breakfast variety your comments have been noted, and we will work diligently to enhance our services in these areas. We appreciate your feedback, as it helps us improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. With kindest regards, Baross City Hotel***
By Sandra Ziesche
Reviewed: 2 years ago (23/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Hegedűs Katalin
Reviewed: 2 years ago (23/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Erik
Reviewed: 2 years ago (22/07/2024)
Date of experience: 07/2024

For one night all good. Only complain is that we had a room next to staff rooms and they made big noise before 8 a.m. so they woke us up.

By Miroslav
Reviewed: 2 years ago (21/07/2024)
Date of experience: 07/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (18/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By -
Reviewed: 2 years ago (16/07/2024)
Date of experience: 07/2024

very bad

Dear Valued Guest,

Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations.

We sincerely apologize for the issues you encountered, such as not receiving the selected room and the unsanitary condition of the bathroom. Additionally, we are sorry for any inconvenience caused by the ongoing renovations and the breakfast service not meeting your standards.

Regarding your concerns, we acknowledge the lack of precision in handling your room selection and the shortcomings in our breakfast service. We will address these issues with our team to prevent similar occurrences in the future.

Thank you for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a better experience.

With kind regards,

Baross City Hotel***
By Soósné Vámos Mónika
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

A bérház udvarán éppen felújítás zajlik, amiről sem a honlapon, sem foglaláskor nincs feltűntetve. Arra nem fordítottak figyelmet, hogy a virágokat addig öntözhető helyre tegyék. Így az összes barnára van száradva, eléggé lehangoló látványt nyújtva.

By Jessica
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

È andato tutto bene e la posizione è molto comoda per visitare la città

By Matyi
Reviewed: 2 years ago (11/07/2024)
Date of experience: 07/2024

Guest has not commented on review

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