Baross Hotel by Mellow Mood Hotels hotel logohotel logo
Public Reviews Score
81%

"Very satisfied"

Based on 10,240 reviews across 15 portals
:
By Miroslav
Reviewed: 2 years ago (21/07/2024)
Date of experience: 07/2024

Guest has not commented on review

No Public Name
Reviewed: 2 years ago (18/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By -
Reviewed: 2 years ago (16/07/2024)
Date of experience: 07/2024

very bad

Dear Valued Guest,

Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations.

We sincerely apologize for the issues you encountered, such as not receiving the selected room and the unsanitary condition of the bathroom. Additionally, we are sorry for any inconvenience caused by the ongoing renovations and the breakfast service not meeting your standards.

Regarding your concerns, we acknowledge the lack of precision in handling your room selection and the shortcomings in our breakfast service. We will address these issues with our team to prevent similar occurrences in the future.

Thank you for bringing these matters to our attention. We hope you will give us another opportunity to provide you with a better experience.

With kind regards,

Baross City Hotel***
By Soósné Vámos Mónika
Reviewed: 2 years ago (15/07/2024)
Date of experience: 07/2024

A bérház udvarán éppen felújítás zajlik, amiről sem a honlapon, sem foglaláskor nincs feltűntetve. Arra nem fordítottak figyelmet, hogy a virágokat addig öntözhető helyre tegyék. Így az összes barnára van száradva, eléggé lehangoló látványt nyújtva.

By Jessica
Reviewed: 2 years ago (14/07/2024)
Date of experience: 07/2024

È andato tutto bene e la posizione è molto comoda per visitare la città

By Matyi
Reviewed: 2 years ago (11/07/2024)
Date of experience: 07/2024

Guest has not commented on review

By Tóth Zoltánné
Reviewed: 2 years ago (09/07/2024)
Date of experience: 07/2024

A hűtő nem működött a szobában. A klíma kissé hangos volt.Ezenkívül mindennel meg vagyunk elégedve. A személyzet kedves és szolgálatkész volt.

No Public Name
Reviewed: 2 years ago (08/07/2024)
Date of experience: 07/2024

A recepción kedves , segítőkész kiszolgálás, a szobában mindennap tiszta törülközőt kaptunk, A reggeli finom volt.

By Elena
Reviewed: 2 years ago (06/07/2024)
Date of experience: 07/2024

Guest has not commented on review

Dear Valued Guest,

Thank you for your feedback. We regret to hear about the issue with the bathroom drain. Our maintenance colleague did check the issue and found it to be functioning properly at the time. We apologize for any inconvenience you experienced.

We also appreciate your comment about the croissants and will look into improving our breakfast offerings.

Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.

With kind regards,
Baross City Hotel***
By Anelia Uzunova
Reviewed: 2 years ago (05/07/2024)
Date of experience: 07/2024

Clean , nice, good location

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