Best Western Plus Hôtel Mirabeau hotel logohotel logo
Public Reviews Score
89%

"Excellent"

Based on 3,997 reviews across 10 portals
:
By Vandenborre Bart
Business
60-69 years
Reviewed: 5 days ago (28/09/2023)
Date of experience: 09/2023

Overall very good due to feedback above with room, cleanliness and staff friendliness.

Hello,
I warmly thank you for your great review.
We look forward to welcoming you back in a near future while travelling to Lausanne.
Kind regards
Joris Barbotin
Directeur
No Public Name
Alone
60-69 years
Reviewed: 2 weeks ago (22/09/2023)
Date of experience: 09/2023

Très bon séjour avec surclassement
Personnel très avenant et professionnel

Bonjour,
Un grand merci pour cette excellente évaluation.
Nous avons pris bonne note que vous avez apprécié votre séjour au Mirabeau ainsi que la gentillesse et le professionnalisme du personnel.
Nous nous réjouissons de vous accueillir à nouveau dans un futur proche.
Bien à vous.
Joris Barbotin
Directeur
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (21/09/2023)
Date of experience: 09/2023

Great stay, as usual!

Hello,
I warmly thank your for your great review and for your loyalty.
We look forward to hosting you back in a near future.
Kind regards
Joris Barbotin
Director
By Harold hirshman
Family
70-79 years
Reviewed: 2 weeks ago (21/09/2023)
Date of experience: 09/2023

Terrific. Loved it. Just where u would want to be.

Hello,
I warmly thank your for all your great comments and review.
We are pleased to read your lines and to know you enjoyed your stay at the Mirabeau.
We look forward to welcoming you back im a near future.
Kind regards
Joris Barbotin
Director
No Public Name
Couple
60-69 years
Reviewed: 2 weeks ago (21/09/2023)
Date of experience: 09/2023

Kein Mitarbeiter, der deutsch versteht, schade. Keine Infos o.ä. in deutscher Sprache

Guten Tag,
Ich danke Ihnen, dass Sie sich die Zeit genommen haben, Ihren Kommentar einzutragen.
Ich habe Ihre Bemerkung über das Verhalten einer meiner Mitarbeiterinnen während des Frühstücksservices zur Kenntnis genommen. Ich bitte Sie, meine aufrichtige Entschuldigung anzunehmen.
Was die deutsche Sprache betrifft, so stimmt es, dass es in der Westschweiz äusserst schwierig ist, Personal zu finden, das Deutsch spricht. Ich bedauere dies aufrichtig.
Wir hoffen, Sie bald wieder im Mirabeau begrüßen zu dürfen.
Mit freundlichen Grüßen.
Joris Barbotin
Direktor
No Public Name
Business
50-59 years
Reviewed: 2 weeks ago (20/09/2023)
Date of experience: 09/2023

Très bon accueil. Personnel très sympathique.

Bonjour,
Je vous remercie chaleureusement pour cette excellente évaluation.
Nous avons pris bonne note que vous avez particulièrement apprécié la gentillesse du personnel.
Nous nous réjouissons de vous accueillir à nouveau dans un futur proche.
Bien à vous.
Joris barbotin
Directeur
No Public Name
Couple
30-39 years
Reviewed: 3 weeks ago (14/09/2023)
Date of experience: 09/2023

Very pleasant stay. Friendly staff. Old interior but very clean and well equiped.

Hello,
I warmly thank you for your nice review and comments.
We have taken note that you particularly appreciated the friendliness of the team, the cleanliness and the comfort of your room.
We look forward to hosting you back in a near future.
Kind regards
Joris Barbotin
Director
By Hauser
Business
60-69 years
Reviewed: 5 weeks ago (01/09/2023)
Date of experience: 09/2023

Très bien très bien t

Bonjour,
Je vous remercie chaleureusement pour cette excellente évaluation.
Nous sommes ravis de savoir que vous avez apprécié votre séjour au Mirabeau.
J'ai pris bonne note de votre remarque sur le jus d'orange du petit-déjeuner qui est pour l'instant payant sur demande.
Au plaisir de vous revoir au Mirabeau.
Bien à vous.
Joris Barbotin
Directeur
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (01/09/2023)
Date of experience: 09/2023

we are guests for long time, but do not see a increasing price/quality line.

Dear Sir,
Thank you for your comment.
I can see that you have stayed with us 6 times this year and I would like to thank you for your loyalty.
Please accept my apologies for the billing. Kendra is new and we will explain the procedure to her.
As for the arrival time, we do our best to have the rooms ready by 2:00 pm. In the future (February 2024), we will have a changing room available in our fitness.
As far as amenities are concerned, the assortment, which remains the same, is now available on request, as indicated on the green plate in the bathroom. Next time, don't hesitate to call reception and let us know what you need.
Hoping to see you again soon, I wish you an excellent weekend.
Joris Barbotin
Director
By f
Couple
30-39 years
Reviewed: 5 weeks ago (29/08/2023)
Date of experience: 08/2023

....................

Hello,
Thank you so much for your great rating.
We look forward to welcoming you back in a near future.
Kind regards
Joris Barbotin
Director
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