Best Western Up Hotel **** hotel logohotel logo
Our Customer Satisfaction Index
86%

"Excellent"

Based on 1,377 reviews across 9 portals
:
By Soraya A.
Leisure traveler
50-59 years
6 days ago (05/12/2017)

great would recommend. Service was very good. All the staff made our stay special

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0

the staff where excellent especially Antoine. Nothing as too much trouble ,great service

Price





4 / 5.0
Breakfast





4 / 5.0
By GRASSET
Leisure traveler
40-49 years
2 weeks ago (28/11/2017)

intéressant pour le prix car promo booking ne vaut pas les 200 € affichés au départ sur place.

Location





4 / 5.0

CENTRE VILLE

Room





4 / 5.0

BIEN

Cleanliness





4 / 5.0
Staff friendliness





3 / 5.0

Erreur de facture, soit 2 factures de réglées

Price





4 / 5.0

grace a Booking

Breakfast





3 / 5.0

16 €/ personne...c'est abuser!

By Anonymous
Business traveler
50-59 years
6 weeks ago (31/10/2017)

Tout à fait bien. Central et calme très bien

Location





4 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





4 / 5.0
Price





4 / 5.0
Breakfast





4 / 5.0
By Alexis
Leisure traveler
20-29 years
2 months ago (12/10/2017)

Hôtel situé au centre de Lille, chaleureux et bien entretenu, idéal pour un week-end

Location





5 / 5.0
Room





4 / 5.0

Chambre correcte mais Oreillers pas très confortables et bruits de pas de la chambre de l étage superieur

Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0

Personnel très aimable et souriant

Price





5 / 5.0
Breakfast





5 / 5.0

Des produits locaux, du jus d orange pressé et un buffet de mets de qualité

By Anonymous
Leisure traveler
40-49 years
3 months ago (17/09/2017)

Très bon séjour. Hotel bien placé, chambre moderne, bien isolée, confortable.

Location





4 / 5.0

Très pratique, juste à coté de la gare

Room





4 / 5.0

Chambre moderne et agréable

Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0

Personnel très serviable

Price





4 / 5.0
By PL
Business traveler
50-59 years
3 months ago (14/09/2017)

chambre comfortable et silencieuse. salle de bain esthétique et fonctionnelle

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
3 months ago (11/09/2017)

Overall experience was very good. We enjoyed our stay.

Location





4 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0

Receptionist very friendly

Price





4 / 5.0
Breakfast





5 / 5.0

Good choice of food

Bar





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
3 months ago (30/08/2017)

Muy buen servicio del personal, dificil llegar en coche

Location





4 / 5.0

Es dificil llegar en coche

Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
Breakfast





4 / 5.0
Bar





4 / 5.0
By LEPAGE
Leisure traveler
40-49 years
3 months ago (30/08/2017)

Arrivée tardive avec un accueil exemplaire. Personnel attentionné et sympathique

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure traveler
30-39 years
3 months ago (28/08/2017)

Overall very dissatisfied. I am glad i was most of the time out, because the room felt like a cave.

Location





4 / 5.0
Room





1 / 5.0

Very small for a family of 4. Bathroom outdated. Toilet paper was not replaced. Hairdryer fell apart. Douche was leaking. Very hot inside the room. Especially if one does not want to turn the airco on, because it makes the kids sick. Ver noisy, because of the loud people at the bar.

Cleanliness





3 / 5.0
Staff friendliness





4 / 5.0
Price





1 / 5.0

Definitely not worth the money.

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