Best Western Up Hotel **** hotel logohotel logo
Our Customer Satisfaction Index
86%

"Excellent"

Based on 1,372 reviews across 9 portals
:
By Rodney F.
Leisure traveler
60-69 years
2 weeks ago (11/05/2017)

A very welcoming arrival with no unnecessary formality, followed by very friendly help from all members of staff throughout our brief stay. The room was very comfortable and clean, and the decor throughout the hotel was excellent. One nice touch was the record turntable in the bar.

Location





3 / 5.0

Brilliantly situated for the two stations we needed to use during our visit. Looses a mark or two for the immediate surroundings outside. Good location for easy access to all parts of the town.

Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Bar





5 / 5.0
By Ludwig
Leisure traveler
50-59 years
2 weeks ago (07/05/2017)

Réservation satisfaisante et professionnelle

Location





4 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Bar





4 / 5.0
By Anonymous
Business traveler
50-59 years
2 weeks ago (05/05/2017)

Very nice hotel indeed. Great position and great staff.

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Bar





5 / 5.0
By MAGNANT
Business traveler
40-49 years
3 weeks ago (28/04/2017)

C'est une bonne experience en revanche le remplissage de ce questionnaire est désagréable car il m'oblige à saisir du texte .

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





5 / 5.0
By Cindy
Leisure traveler
50-59 years
5 weeks ago (17/04/2017)

It is the secon visit we have made and the staff have been very accommodating in getting us to our room as we arrived early. This enabled us to unpack and then start our mini break as soon as we arrived.

Location





5 / 5.0

10 min walk from Eurostar station and right in the heart of the city centre.

Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0

Excellent staff, dry friendly and efficient.

Price





4 / 5.0
Bar





4 / 5.0

Great idea to have some pub games to play.

By pellat
Leisure traveler
40-49 years
5 weeks ago (16/04/2017)

Tres satisfaisante.accueil excellent.petit dejeuner copieux et de tres bonne qualite

Location





5 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Price





5 / 5.0
By Grivet
Leisure traveler
50-59 years
7 weeks ago (06/04/2017)

Proche de notre lieu de destination et du centre ville, accueil chaleureux et disponibilité du personnel. Petit déjeuner à retenir ! Excellents produits locaux

Location





5 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
By GUILLEMORT
Business traveler
40-49 years
2 months ago (27/03/2017)

Séjour sans accroc, personnel très accueillant, disponible, souriant et serviable (un très gros point fort de l'hotel). Les chambre sont de bon confort, les lits de bonne facture et dans l'ensemble très bien insonorisées. Le bar propose des soirées à thème et une très bonne carte de vins et whisky. Le petit déjeuner proposé est quant à lui très varié et copieux. Enfin l'hôtel est très bien placé, à 10mn à pieds du parc des expositions et juste derrière la place principale de Lille où se trouve l'Opéra et plein de bon petits restaurants. Dernier point, l'hôtel peut proposer un petit service restauration en semaine.

Location





5 / 5.0
Room





4 / 5.0
Cleanliness





4 / 5.0
Staff friendliness





5 / 5.0
Price





4 / 5.0
Bar





4 / 5.0
By Jacques L.
Leisure traveler
40-49 years
2 months ago (27/03/2017)

Très bel hôtel à 2 pas du centre, chambres assez petites, mais très bien agencées. Service et amabilité du personnel au top.

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





5 / 5.0
By GOURVENNEC
Leisure traveler
50-59 years
2 months ago (21/03/2017)

trés saitisfaisante , donne envie de revenir

Location





5 / 5.0
Room





5 / 5.0
Cleanliness





5 / 5.0
Staff friendliness





5 / 5.0
Price





5 / 5.0
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