BEYOND by Geisel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 1,355 reviews across 8 portals
:
No Public Name
Couple
50-59 years
Reviewed: 9 months ago (25/08/2025)
Date of experience: 08/2025

Leider hat sich seit unserem letzten Besuch sehr viel - nicht zum Besseren - geändert! Frühstück am ersten Tag: OHNE Worte - keine 30 cm von uns entfernt reparierte der Handwerker die Anlage und eine Angestellte putzte aus dem vollkommen verdreckten Schrank dicke Staubschichten in den Raum während wir das Frühstück einnahmen. Es erfolgte keine Entschuldigung, wir haben das Frühstück dann abgebrochen. Beim Frühstück am Sonntag war der junge Mann vollkommen überfordert. Schade - Ihr Hotel war etwas besonderes.

Lieber Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren jüngsten Erfahrungen bei uns zu berichten.

Es tut uns sehr leid zu lesen, dass Ihr Aufenthalt diesmal nicht Ihren Erwartungen entsprochen hat und Sie insbesondere beim Frühstück unangenehme Situationen erlebt haben. Wir bedauern sehr, dass durch die laufenden Reparaturarbeiten und das Reinigungsmanagement während Ihrer Mahlzeit Ihre Ruhe und Ihr Wohlbefinden gestört wurden. Dass Sie das Frühstück abbrechen mussten, entspricht nicht unserem Anspruch an Gastfreundschaft.

Auch Ihre Beobachtung, dass unser Servicemitarbeiter beim Frühstück überfordert wirkte, nehmen wir sehr ernst. Wir wissen, dass unser Hotel für Sie bisher immer etwas Besonderes war, und verstehen Ihre Enttäuschung darüber, dass dies nicht mehr in gleichem Maße der Fall ist.

Ihr wertvolles Feedback hilft uns dabei, uns weiterzuentwickeln und solche Situationen zukünftig zu vermeiden. Es tut uns sehr leid, dass wir Sie diesmal enttäuscht haben.

Herzliche Grüße,
Clara
No Public Name
Family
50-59 years
Reviewed: 9 months ago (22/08/2025)
Date of experience: 08/2025

small in size but big on everything else

Dear Guest,

Thank you very much for taking the time to share your impressions with us.

We are delighted to read that you found your stay particularly positive and that our hotel, despite its manageable size, was completely convincing. It is our goal to offer the highest quality in all areas – from room comfort to cleanliness to service. Your excellent reviews in all categories are a wonderful confirmation and motivation for us.

We would be delighted to welcome you back again on another occasion.

Best regards from Munich,
Clara
By Nancy Grander
Couple
50-59 years
Reviewed: 9 months ago (22/08/2025)
Date of experience: 08/2025

Beyond from room to staff is excellent!

Dear Nancy,

Thank you very much for your wonderful feedback and excellent review!

We are delighted to read that you were completely satisfied with your room, its cleanliness, and our service quality. It's especially nice that you enjoyed the view – we attach great importance to offering our guests a special stay with views of Munich.

Your positive feedback is a great motivation for our entire team. It is our goal to ensure that every guest feels well looked after, and your praise shows us that we are on the right track.

We hope to welcome you back to BEYOND by Geisel soon.

Best regards from Munich,
Clara
No Public Name
Alone
50-59 years
Reviewed: 9 months ago (21/08/2025)
Date of experience: 08/2025

The hotel is beautiful. Everyone was very nice and the rooms and service was great.

Dear Guest,

Thank you very much for taking the time to share your impressions with us. We are delighted to hear that you were able to enjoy the beauty of our hotel and felt completely at home with us.

It is especially nice that you were so pleased with your room and the view of the famous clock. Your praise for our service and the friendliness of our team also means a lot to us and is a valuable confirmation of our daily commitment.

We would be delighted to welcome you back soon.

Best regards from Munich,
Clara
By Kerstin Vivier
Couple
50-59 years
Reviewed: 9 months ago (16/08/2025)
Date of experience: 08/2025

Really nice trendy hotel. Sleek rooms. Nice bedding. Beautiful view from room.
Very nice breakfast.

Dear Mrs. Vivier,

Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and appreciated the sleek design of our rooms, the comfortable bedding, and of course, the beautiful view.

It's also wonderful to know that you had a pleasant breakfast experience — we believe a good start to the day makes all the difference, and we're glad we could deliver that for you.

We truly appreciate your recommendation and look forward to welcoming you back in the near future!

Warm regards,
Clara
By Matt F
Couple
40-49 years
Reviewed: 9 months ago (11/08/2025)
Date of experience: 08/2025

Great! The people were amazing and the accommodations were great.

Dear Matt,
Thank you for your kind words! We're so glad to hear that you enjoyed both the accommodations and the wonderful service from our team.

It’s always our goal to make every guest feel welcome and comfortable, so your feedback truly means a lot to us.

We hope to have the pleasure of welcoming you back soon!

Best regards,
Clara
By R Scott Dover
Family
60-69 years
Reviewed: 9 months ago (10/08/2025)
Date of experience: 08/2025

The best in Munich !

Dear R Scott,

Thank you for the fantastic compliment! We're truly honored to be called "the best in Munich" and are so pleased you had such a great experience with us.

We hope to welcome you back again soon at the BEYOND by Geisel!

Warm regards,
Clara
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (08/08/2025)
Date of experience: 08/2025

Very nice

Thank you very much for your review. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us. Your comments motivate us to keep improving and providing the best service possible.

We would be delighted to welcome you back in the future!

All the best from Munich,
Clara
By Julia Fox
Family
50-59 years
Reviewed: 10 months ago (04/08/2025)
Date of experience: 07/2025

Luxushotel, dennoch ungezwungene Atmosphäre. Freundliches und zuvorkommendes, jedoch unaufdringliches Hotelpersonal.
Sehr gute Lage.

Liebe Frau Fox,
herzlichen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr, dass Sie sowohl die Atmosphäre als auch den Service in unserem Haus geschätzt haben. Wir legen großen Wert darauf, unseren Gästen eine Mischung aus Luxus und Ungezwungenheit zu bieten, und es ist schön zu hören, dass wir das bei Ihnen erreicht haben. Ihre Worte über das Design und die Sauberkeit bedeuten uns viel, und wir würden uns freuen, Sie bald wieder bei uns im BEYOND by Geisel begrüßen zu dürfen.

Herzliche Grüße,
Clara
By Samah
Friends
30-39 years
Reviewed: 10 months ago (01/08/2025)
Date of experience: 07/2025

Incredible! The service and staff were wonderful

Dear Samah,
Thank you for your wonderful feedback! We’re truly delighted to hear that you found our service and staff to be exceptional. Providing a memorable and welcoming experience is what we strive for at BEYOND by Geisel, and your kind words mean a great deal to our entire team.

We hope to have the pleasure of welcoming you back on your next visit to Munich.

Warmest regards,
Clara
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