BEYOND by Geisel hotel logohotel logo
Public Reviews Score
95%

"Very satisfied"

Based on 1,354 reviews across 8 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (06/01/2025)
Date of experience: 01/2025

Wonderful! Helpful staff, very accommodating.

Dear Mrs. Davis,
thank you for your wonderful feedback! We're so glad to hear that you had a great experience and that our team was helpful and accommodating. We truly appreciate your kind words and hope to welcome you back in the future! We also offer our regular customers a 10% discount. Please use your booking code: LOYALTY.

All the best from
Your BEYOND by Geisel Team
By Priscilla Lo
Couple
40-49 years
Reviewed: 1 year ago (03/01/2025)
Date of experience: 01/2025

Amazing stay

Dear Mrs. Lo,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing stay with us. It's always our goal to provide a memorable experience for our guests, and we're so glad we were able to meet your expectations. We look forward to welcoming you back in the future!

Warm regards
Your BEYOND by Geisel Team
By Marion Walker
Couple
60-69 years
Reviewed: 1 year ago (03/01/2025)
Date of experience: 12/2024

The staff were all exceptionally good, helpful and friendly.
Breakfast was uncomfortable as the tables were too small.
Overall, a relaxing stay and atmosphere.

Dear Mrs. Walker,
Thank you for taking the time to share your feedback. We’re thrilled to hear that you found our staff to be exceptionally friendly, helpful, and attentive. We strive to create a welcoming environment, and it’s wonderful to know we achieved that during your stay. We also appreciate your comments regarding breakfast. We understand that the table sizes were not ideal for your comfort. Regarding the room, we’re sorry to hear that the drawer space and hanging rail did not meet your expectations. Your feedback about the lighting and the absence of a magnifying makeup mirror will also be reviewed to enhance our guest experience. We’re glad that despite these areas for improvement, you had a relaxing stay overall. We truly value your input and look forward to welcoming you again in the future.

All the best
Your BEYOND by Geisel Team
By Alex Maul
Alone
50-59 years
Reviewed: 1 year ago (01/01/2025)
Date of experience: 01/2025

Schönes Hotel mit tollem Ausblick, allerdings sollte man nicht zu Geräuschempfindlich sein und es gäbe noch ein bisschen Verbesserungspotenzial - siehe oben - vor allem bei dem Preis! Es ist ziemlich teuer.
Sehr freundliche Mitarbeiter ! Könnten aber ein bisschen mehr erklären- wie funktioniert was…

Liebe Frau Maul,
vielen Dank für Ihre ausführliche Bewertung und Ihr wertvolles Feedback! Es freut uns sehr zu hören, dass Ihnen der Ausblick, die Lage und die Ausstattung des Zimmers gefallen haben. Wir nehmen Ihre Anregungen zur Verbesserung sehr ernst. Ihr Hinweis auf die Geräuschkulisse sowie die fehlenden Erklärungen zu den Zimmer-Features wird intern besprochen, um unseren Service weiter zu optimieren. Wir werden auch Ihre Vorschläge zur Minibar, den Steckdosen und den zusätzlichen Annehmlichkeiten wie einem Vergrößerungsspiegel in Betracht ziehen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen dann ein noch besseres Erlebnis zu bieten!

Herzliche Grüße,
Ihr BEYOND by Geisel Team
No Public Name
Business
40-49 years
Reviewed: 1 year ago (01/01/2025)
Date of experience: 01/2025

Beyond perfect!

Dear Eirini,
thank you so much for your wonderful review. We’re thrilled to hear that your stay was beyond perfect. It’s our goal to provide every guest with an exceptional experience, and it’s great to know we succeeded during your visit. If there’s anything specific that made your stay special, we’d love to hear about it! We can’t wait to welcome you back for another amazing experience soon. Safe travels and all the best.

Your BEYOND by Geisel Team
By Juha Rönkkö
Family
50-59 years
Reviewed: 1 year ago (29/12/2024)
Date of experience: 12/2024

We had ordered a transfer from the airport (Limo) arranged by the hotel, but we were disappointed when the driver wasn't there and we had to wait about 10 minutes, then we saw him outside with a cigarette and walked to him. The car was still a taxi, not a VIP level :( Breakfast is difficult to eat on those small tables.
We asked for ham and got 1 slice to share between two people. Well we got more when we asked..

Dear Mr.Rönkkö,
thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your airport transfer and the wait time. We understand how important a smooth arrival is, and we will address this with our team to ensure it doesn't happen again. Regarding breakfast, we appreciate your comments about the table size and the portioning of the ham. We strive to provide a satisfying dining experience, and your input will help us improve in these areas.
We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

We hope to welcome you back in our BEYOND by Geisel in the future.

Warm regards from Marienplatz
By Jörg Senn
Couple
60-69 years
Reviewed: 1 year ago (29/12/2024)
Date of experience: 12/2024

Sehr angenehmer Service. Wunderschönes Hotel im Zentrum von München.

Lieber Herr Senn,
vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie den Service und unser Hotel im Herzen von München so geschätzt haben. Ihr Lob bedeutet uns viel und motiviert unser Team, weiterhin stets unser Bestes zu geben. Einen Kosmetikspiegel haben wir gerne für Sie bei Ihrem nächsten Besuch verfügbar. Unsere Stammkunden bieten wir zudem einen Rabatt von 10%. Nutzen Sie dazu Ihren Buchungscode: LOYALTY. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen ein gesundes neues Jahr 2025.

Mit den besten Grüssen
Ihr BEYOND by Geisel Team





By Eren
Couple
30-39 years
Reviewed: 1 year ago (28/12/2024)
Date of experience: 12/2024

Nice location in city center

Dear Mr.Cevdet,
thank you so much for taking the time to share your feedback! We are thrilled to hear that you enjoyed our hotel's prime location in the heart of the city. We agree that being close to key attractions, restaurants, and public transport makes it easy for our guests to make the most of their visit. We hope to welcome you back soon and provide you with another great stay. If there’s anything specific you’d like to see improved or any further feedback, please feel free to let us know.

Warm regards,
Your BEYOND by Geisel Team
By Vivian Wong
Couple
40-49 years
Reviewed: 1 year ago (25/12/2024)
Date of experience: 12/2024

A 10 out of 10.

From the moment we arrived, we were warmly greeted by your staff (from Kenya). She did her best to have our rooms ready before the check in time. This allowed us to rest after almost 20 hours of traveling.

We enjoyed the hotel's boutique concept which really made us felt welcomed and at home, especially when being greeted each time we return to the hotel.

Location couldnt be any more convenient. Top must see touristy places and shopping stores are just steps away. Metro station too so it was very convenient for us to travel to our next destination even though we had big and small luggages with us.

The list goes on but I would recommend that anyone come and experience Beyond by Geisel him/herself to truly have a great experience.

Dear Mrs. Wong,
thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay with us. It’s wonderful to know that our staff made such a positive impression on you by helping with an early check-in after your long journey. We’re so pleased that our boutique concept made you feel welcomed and at home. It’s always our goal to make each guest feel special and comfortable throughout their stay.
We’re also delighted to hear that you found our location so convenient, with top attractions and shopping just steps away, as well as easy access to the metro for your travel. We couldn’t agree more—our location is one of the best in the city!

Thank you again for recommending Beyond by Geisel. It was a pleasure to have you, and we hope to welcome you back again soon for another memorable experience.

All the best from your BEYOND by Geisel Team

Warm regards,
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (25/12/2024)
Date of experience: 12/2024

Mit Ihren Mitarbeitern bin ich sehr zufrieden. Aber ich habe deutliche Kritik: Die Eingangssituation ist abschreckend und ästhetisch nicht akzeptabel. Es gibt nicht einmal eine Gegensprechanlage. Der Eingang müsste so umgestaltet werden, dass man ihn als Hotel erkennt und es müsste auch ein Mitarbeiter hier permanent zur Verfügung stehen. Dass die Damen das Gepäck transportieren ist unmöglich, als männlicher Gast fühle ich mich damit schlecht. Am frühen Morgen gibt es nur zwei Personen Personal für Frühstück, das ist zu wenig! Es braucht mindestens drei Personen. Bei der Kreditkarten Abbuchung erscheint nicht der Hotel Name. Beinahe hätte ich sie zurückgehen lassen.

Lieber Herr Haentjes,
vielen Dank für Ihre Rückmeldung und das positive Feedback zu unserem Team. Es freut uns sehr, dass Sie mit der Betreuung durch unsere Mitarbeiter zufrieden waren.
Ihre konstruktive Kritik nehmen wir sehr ernst. Wir bedauern, dass die Eingangssituation nicht Ihren Erwartungen entsprach. Ebenso nehmen wir Ihre Anmerkung zur Gepäckbeförderung zur Kenntnis und werden überlegen, wie wir diesen Service für unsere Gäste angenehmer gestalten können.
Auch die Personalbesetzung beim Frühstück werden wir prüfen, um sicherzustellen, dass alle Gäste gut betreut werden. Die Unklarheit bei der Kreditkartenabbuchung tut uns leid, und wir werden daran arbeiten, eine transparentere Lösung zu finden.

Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und danken Ihnen nochmals für Ihre hilfreichen Anmerkungen.

Mit freundlichen Grüßen,
Ihr BEYOND by Geisel Team
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