Boutique Hotel Heidelberg Suites hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 2,213 reviews across 14 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (16/06/2024)
Date of experience: 06/2024

Absolute great spot for visit. Loved it

Dear Jerard,

Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be an absolute great spot for your visit and that you loved your stay.

We always aim to provide our guests with an exceptional experience, and it's wonderful to know that we met your expectations. We hope to welcome you back soon for another enjoyable visit.

Warmest regards,

Team Heidelberg Suites
By John Bachofen
Couple
80+ years
Reviewed: 1 year ago (03/06/2024)
Date of experience: 05/2024

Wonderful stay...well done...all totally enjoyable

Dear Mr. Bachofen,

Thank you so much for your wonderful review! We are thrilled to hear that you had a totally enjoyable stay with us.

Your kind words mean a lot to our team, and we're delighted that we could make your visit memorable. We hope to welcome you back soon for another fantastic stay!

Warmest regards,

Team Heidelberg Suites
No Public Name
Alone
50-59 years
Reviewed: 1 year ago (01/06/2024)
Date of experience: 05/2024

Really superb !

Dear Grant,

Thank you for your fantastic review! We're delighted to hear that you had a superb stay with us. Your kind words are greatly appreciated by our entire team. We look forward to welcoming you back in the future!

Warmest regards,

Team Heidelberg Suites

No Public Name
Couple
60-69 years
Reviewed: 1 year ago (01/06/2024)
Date of experience: 05/2024

We would easily choose to be repeat customers. Thank you for taking such good care of us

Dear Raymond,

Thank you so much for your excellent review! We're delighted to hear that you had such a positive experience with us and that you would easily choose to be repeat customers. It's wonderful to know that our team took good care of you and made your stay enjoyable.

We strive to provide exceptional service and memorable experiences for all our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back on your next visit and continuing to offer you the high level of hospitality you enjoyed.

Warmest regards,

Team Heidelberg Suites

By Peter Trautmann
Couple
70-79 years
Reviewed: 1 year ago (01/06/2024)
Date of experience: 05/2024

Guest has not commented on review

Sehr geehrter Herr Trautmann,

herzlichen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt in unserem Haus zu bewerten.

Da es stehts unser Anliegen ist, unseren Standard an Service stetig zu verbessern, wird Ihr wertvolles Feedback hoch geschätzt.
Gerne haben wir Ihre Bewertung mit unserem gesamten Team und der Direktion geteilt.

Es freut uns sehr, dass wir Ihren Erwartungen im Hinblick auf unser Produkt und Service in so hohem Maße entsprochen haben und Sie Ihren Aufenthalt in unserem Hause genossen haben.

Wir freuen uns sehr, Sie bald wieder als unsere Gäste begrüßen zu dürfen.

Herzliche Grüße,

Team Heidelberg Suites
By Moira Crowther-Hill
Couple
60-69 years
Reviewed: 1 year ago (31/05/2024)
Date of experience: 05/2024

An excellent experience. We were delighted on arrival to receive a room upgrade. We had a beautiful view over the river. All staff were very friendly and helpful. We would definitely like to return again and recommend the hotel to others.

Dear Mrs. Crowther-Hill,

We are thrilled to hear that you had an excellent experience at our hotel and were delighted with the room upgrade and beautiful river view. Offering such upgrades is our way of adding a special touch to our guests' stays, and it’s great to know you enjoyed it.

Your kind words about our friendly and helpful staff mean a lot to us. Our team strives to provide an unforgettable experience for our guests, and it's heartening to hear that these efforts were recognized and appreciated.

We would be delighted to welcome you back in the future. Your recommendation to other travelers is the highest compliment we could ask for. Thank you once again for your positive feedback, and we look forward to your next visit!

Warmest regards,

Team Heidelberg Suites
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (24/05/2024)
Date of experience: 05/2024

Guest has not commented on review

Dear Michael,

Thank you for your feedback and for taking the time to share your experience with us. We’re pleased to hear that you enjoyed our location and found our staff to be friendly and helpful. It's great to know you appreciated the cleanliness and value we offer.

We’re sorry to hear that the room and breakfast didn’t fully meet your expectations, and we’ll certainly take your comments on board as we strive to improve.

We look forward to welcoming you back in the future.

Warm regards,

Team Heidelberg Suites
By Michael
Couple
50-59 years
Reviewed: 1 year ago (24/05/2024)
Date of experience: 05/2024

Elegant vibes and location

Dear Michael,

Thank you for your lovely review. We're thrilled to hear that you enjoyed the elegant vibes and location of our hotel. It’s always a pleasure to know our guests appreciate the atmosphere and setting we strive to create.

We hope to welcome you back for another memorable stay soon!

Warmest regards,

Team Heidelberg Suites
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (20/05/2024)
Date of experience: 05/2024

Sehr schönes Hotel mit toller Lage und hervorragenden Service!

Lieber Andres,

herzlichen Dank, dass Sie sich die Zeit genommen haben Ihren Aufenthalt in unserem Haus zu bewerten.

Da es stehts unser Anliegen ist, unseren Standard an Service stetig zu verbessern, wird Ihr wertvolles Feedback hoch geschätzt.
Gerne haben wir Ihre Bewertung mit unserem gesamten Team und der Direktion geteilt.

Es freut uns sehr, dass wir Ihren Erwartungen im Hinblick auf unser Produkt und Service in so hohem Maße entsprochen haben und Sie Ihren Aufenthalt in unserem Hause genossen haben.

Wir freuen uns sehr, Sie bald wieder als unsere Gäste begrüßen zu dürfen.

Herzliche Grüße,

Team Heidelberg Suites
No Public Name
Family
60-69 years
Reviewed: 1 year ago (12/05/2024)
Date of experience: 05/2024

Very satisfied overall with the room, location, staff friendliness and helpfulness.

Dear Xandra,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you were very satisfied with your room, our convenient location, and the friendliness and helpfulness of our staff.

Your kind words truly mean a lot to us and serve as great encouragement for our team to continue providing exceptional service. We strive to ensure that every guest has a memorable and comfortable stay, and it's wonderful to know that we succeeded in making your visit enjoyable.

If you have any additional feedback or suggestions on how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Warm regards,

Team Heidelberg Suites
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