Boutique Hotel Heidelberg Suites hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 2,313 reviews across 14 portals
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (01/10/2024)
Date of experience: 09/2024

Our room was lovely with a beautiful view on the castle and old town. The hotel was silent and the bed very comfortable.
Staff is young but nice and friendly.

Parking space is very limited so watch out if you come by car.

Dear Cécile,

Thank you for sharing your feedback with us, and we’re delighted to hear that you enjoyed your stay overall.

Regarding your comments on parking, we sincerely apologize for any confusion. We do communicate the parking situation in detail in our booking confirmation, noting that due to the central location of our hotel, there is no dedicated parking directly on site. Unfortunately, the nature of our spot means we don’t have extra space for parking, but we always strive to provide alternatives for nearby public or private parking facilities.

We truly appreciate your understanding and hope this did not detract too much from your overall experience. We look forward to welcoming you back in the future and ensuring a seamless visit from start to finish!

Warm regards,

Team HEidelberg Suites
By Evan
Friends
20-29 years
Reviewed: 1 year ago (29/09/2024)
Date of experience: 09/2024

One of my favorite hotels I’ve stayed in. Will recommend to friends and will be back one day!

Dear Evan,

Thank you so much for your glowing review!

Your kind words serve as motivation for our entire team to continue going above and beyond to exceed our guests' expectations. We will make sure to share your feedback with our staff, as it will undoubtedly put a smile on their faces and inspire them to continue delivering outstanding service.

Warm regards,

Team Heidelberg Suites
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (28/09/2024)
Date of experience: 09/2024

freundlich, zuvorkommend, serviceorientiert

By Steve Blau
Couple
60-69 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

Wonderful boutique hotel!

Dear Mr. Blau,

Thank you very much for taking the time to share your valued feedback with us. We are delighted to hear about your positive remarks in regard to the provided level of service by our staff and the standard of the room and hotel, which means the most to us.

Your positive feedback has been shared with our director and the entire hotel team.

One of our main goals, is offering our guests an oasis of calm and beauty with a personal service. Our entire team is glad to fulfilled your wishes and expectations.

We are looking forward to welcoming you soon again at the Heidelberg Suites Hotel.

Warm regards,

Team Heidelberg Suites

Your Heidelberg Suites Team
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

Allgemein gut , aber auf keinen Fall mehr als 4 Sterne und Preisniveau deutlich zu hoch , wenn ich es mit anderen Hotels vergleiche .

No Public Name
Couple
50-59 years
Reviewed: 1 year ago (17/09/2024)
Date of experience: 09/2024

Hervorragend, wir kommen sehr gerne wieder

No Public Name
Couple
20-29 years
Reviewed: 1 year ago (17/09/2024)
Date of experience: 09/2024

Wunderschönes Hotel mit traumhafter Aussicht in super Lage.

Lieber Frederick,

herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie die Aussicht auf die Altstadt und unseren Service genossen haben. Ihre positiven Worte sind eine große Motivation für unser gesamtes Team.

Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen schönen Aufenthalt zu bereiten.

Herzliche Grüße,

Ihr Team der Heidelberg Suites
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (11/09/2024)
Date of experience: 08/2024

Zeer aangenaam hotel

Dear Rupus

Dank je well for taking the time to share your valued feedback with us. We are delighted to hear about your positive remarks in regard to the provided level of service by our staff and the standard of the room and hotel, which means the most to us.

Your positive feedback has been shared with our director and the entire hotel team.

One of our main goals, is offering our guests an oasis of calm and beauty with a personal service. Our entire team is glad to fulfilled your wishes and expectations.

We are looking forward to welcoming you soon again at the Heidelberg Suites Hotel.


Your Heidelberg Suites Team
By Jon Cozlowski
Couple
30-39 years
Reviewed: 1 year ago (10/09/2024)
Date of experience: 09/2024

Everything went great with a small exception! Great view from the room, friendly staff. Thanks again for having us!

Dear Mr. Cozlowski,

Thank you very much for taking the time to share your valued feedback with us. We are delighted to hear about your positive remarks in regard to the provided level of service by our staff and the standard of the room and hotel, which means the most to us. Even though there was a small exception we hope we could make up for it.

Your positive feedback has been shared with our director and the entire hotel team.

One of our main goals, is offering our guests an oasis of calm and beauty with a personal service. Our entire team is glad to fulfilled your wishes and expectations.

We are looking forward to welcoming you soon again at the Heidelberg Suites Hotel.


Your Heidelberg Suites Team
By Barlas
Family
40-49 years
Reviewed: 1 year ago (08/09/2024)
Date of experience: 09/2024

Nicest spot to stay in heidelberg

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