Boutique Hotel Heidelberg Suites hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 2,213 reviews across 14 portals
:
By Dr.Beyer
Couple
70-79 years
Reviewed: 2 years ago (10/10/2023)
Date of experience: 10/2023

Ein Hotel in allererster Lage.Zimmer etwas abgewohnt aber sauber.Frühstück war vor 2Jahren besser sowohl was Auswahl als auch Präsentation angeht.Für die Preiskategorie des Hotels nicht angemessen.Personal war sehr zuvorkommend.Insgesamt noch gut aber dafür zu teuer

Sehr geehrter Herr Dr. Beyer,

herzlichen Dank für Ihr ehrliches Feedback nach Ihrem Aufenthalt in unserem Hotel. Wir schätzen Ihre Meinung sehr und nehmen Ihre Anmerkungen ernst.

Es freut uns zu hören, dass Sie unsere erstklassige Lage schätzen und dass die Sauberkeit der Zimmer Ihren Erwartungen entsprochen hat. Ihr Lob für unser zuvorkommendes Personal ist für uns besonders erfreulich, da unser Team stets bemüht ist, unseren Gästen den bestmöglichen Service zu bieten.

Wir bedauern, dass die Zimmerabnutzung und die Veränderungen beim Frühstück im Vergleich zu Ihrem vorherigen Aufenthalt nicht Ihren Erwartungen entsprochen haben. Ihre Kommentare sind für uns ein wertvoller Hinweis darauf, in welchen Bereichen wir Verbesserungen vornehmen können. Wir nehmen Ihr Feedback ernst und werden unsere Bemühungen verstärken, um sicherzustellen, dass unsere Gäste stets zufrieden sind.

Wir möchten uns auch für Ihre Anmerkung zur Preisgestaltung bedanken. Wir sind ständig bestrebt, ein faires Preis-Leistungs-Verhältnis zu bieten, und werden sicherstellen, dass unsere Preise angemessen sind.

Ihre Meinung ist uns wichtig, und wir hoffen, dass Sie uns in der Zukunft erneut eine Chance geben, Sie von unserem Hotel zu überzeugen. Wenn Sie spezielle Anliegen haben oder weitere Fragen, zögern Sie bitte nicht, uns zu kontaktieren.

Nochmals herzlichen Dank für Ihr Feedback.

Mit freundlichen Grüßen,

Team Heidelberg Suites
By Ernesto Gonzalez
Couple
50-59 years
Reviewed: 2 years ago (07/10/2023)
Date of experience: 09/2023

Guest has not commented on review

By Bischoff Raneri
Couple
70-79 years
Reviewed: 2 years ago (02/10/2023)
Date of experience: 09/2023

Guest has not commented on review

By Gabi
Couple
30-39 years
Reviewed: 2 years ago (02/10/2023)
Date of experience: 09/2023

The beautifulness of the hotel and great decoration taste, as well as the friendliness of the staff are the highlights.

Dear Mrs. Faig,

We are really happy to read your amazing review and to know that you had a wonderful stay at our hotel. Thank you for highlighting the beauty and taste of our decoration, as well as the friendliness of our staff.
We always strive to provide the best service and hospitality to our guests. We are glad that you appreciated our efforts and we hope to welcome you back soon.

Kind regards

Your Heidelberg Suites team
No Public Name
Couple
20-29 years
Reviewed: 2 years ago (30/09/2023)
Date of experience: 09/2023

Guest has not commented on review

Sehr geehrter Herr Walter,

Herzlichen Dank für Ihre großartige Bewertung und Ihr anhaltendes Vertrauen in unser Hotel. Es freut uns außerordentlich zu hören, dass Sie erneut eine positive Erfahrung gemacht haben, insbesondere bei der Nutzung unseres Spas.

Die Zufriedenheit unserer wiederkehrenden Gäste wie Sie ist für uns von besonderer Bedeutung. Ihre Treue bedeutet uns sehr viel, und wir schätzen Ihr Feedback und Ihre Unterstützung.

Es ist uns eine Ehre, Sie als Stammgast in unserem Hotel zu haben, und wir freuen uns darauf, Sie bei Ihrem nächsten Besuch erneut zu begrüßen. Wenn Sie spezielle Wünsche oder Anliegen haben, zögern Sie bitte nicht, uns diese mitzuteilen.

Nochmals herzlichen Dank für Ihre positive Bewertung und für Ihre Treue zu unserem Hotel.

Mit herzlichen Grüßen,

Team Heidelberg Suites
By Ester Boer
Business
50-59 years
Reviewed: 2 years ago (25/09/2023)
Date of experience: 09/2023

Amazing boutique hotel with hreay staff that know how to lift hospitality to another level!

Dear Mrs. De Boer,

Thank you for your enthusiastic feedback! We're thrilled to know that you had an amazing experience at our boutique hotel and that our staff exceeded your expectations in providing exceptional hospitality.

It's our passion to go the extra mile for our guests, and your kind words are truly appreciated. We look forward to the pleasure of hosting you again in the future, and we're committed to maintaining the high level of service that you've come to expect from us.

Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay!

Kind regards,

Team Heidelberg Suites
By Peter and Erika Buck
Couple
70-79 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

The hotel exceeded our expectations . The hotel is perfectly situated, with parking on site, and we particularly enjoyed the warm welcome on arrival. Our room was luxurious in every detail and the breakfast and the personal attention to our needs by the staff members was faultless.

Dear Mr and Mrs. Buck,

We are absolutely thrilled to read your outstanding review! Thank you for sharing your wonderful experience with us. It's always our goal to exceed our guests' expectations, and we're elated that we succeeded during your stay. It's fantastic to hear that you found our hotel to be perfectly situated and appreciated the convenience of on-site parking.

Providing a warm and genuine welcome is a top priority for us, and we're delighted that you felt so well-received upon arrival. Your kind words regarding our luxurious rooms and the attention to detail are truly gratifying.
Our dedicated staff takes immense pride in ensuring our guests have a seamless and memorable experience, and we're delighted to hear that their personal attention to your needs was faultless.

Thank you for choosing our hotel, and we can't wait to welcome you back. Your feedback inspires us to continue delivering exceptional service and making each visit a memorable one.

We're excited to have the pleasure of hosting you again in the future!

Kind regards,

Team Heidelebrg Suites
No Public Name
Couple
70-79 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

Gewollt und nicht gekonnt

By Stephen Fitzpatrick
Couple
60-69 years
Reviewed: 2 years ago (18/09/2023)
Date of experience: 09/2023

Friendly, cosy ultra high standard in every respect.

Dear Mr. Fitzpatrick,

We are delighted to hear about your perfect experience during your stay at our hotel! Your kind words warm our hearts, and we appreciate you taking the time to share your thoughts.

It's fantastic to know that you found our establishment to be "friendly, cosy," and that we met "ultra high standards in every respect." Providing a welcoming and comfortable atmosphere is something we strive for, and it's wonderful to see that we achieved this during your visit.
Your satisfaction is our greatest reward, and we will continue to maintain and even exceed the high standards you've mentioned.

We look forward to welcoming you back in the future, and we're committed to ensuring that each of your stays is as outstanding as this one. Thank you for choosing our hotel.

Kind regards,

Team Heidelberg Suites
By Marie
Alone
30-39 years
Reviewed: 2 years ago (11/09/2023)
Date of experience: 08/2023

Great hotel, very friendly and helpful staff.

Dear Mrs. Golubina,

Thank you so much for sharing your delightful review of your recent stay with us. We're absolutely thrilled to hear that you enjoyed your visit.

It's wonderful to know that you found your room to be very nice and spacious. Comfortable and inviting accommodations are a top priority for us, and we're delighted that your room met your expectations.

We're also pleased to hear that you enjoyed our breakfast. Our culinary team takes great pride in curating a delicious and diverse breakfast selection, and we're happy that it added to your overall experience.

Your kind words are a great source of motivation for our entire team. We look forward to the opportunity of welcoming you back for another enjoyable stay. If there's anything specific you'd like during your next visit, please don't hesitate to let us know.

Warm regards,

Team Heidelberg Suites
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