Canto Del Sol Plaza Vallarta Beach Resort hotel logohotel logo
Public Reviews Score
82%

"Very satisfied"

Based on 13,301 reviews across 11 portals
:
No Public Name
Family
30-39 years
Reviewed: 3 years ago (20/12/2022)
Date of experience: 12/2022

Nos gustaría mejor trato . Somos liebres y socios desde hace 12 años y es el año que nos han tratado mal en el area de restaurantes , les costaba trabajo darnos una mesa para una familia . Venimos a convivir y pasar unos días juntos y nos fue difícil en el restaurante

Buen día, me apena el saber que no cumplimos las expectativas de servicio. Agradezco mucho su tiempo para hacernos llegar su comentario, me gustaría saber en qué centro de consumo fue el incidente. Comentar que los restaurantes de especialidades en espacio no son grandes por ende no nos permite hacer mesas mayores de 8 personas, este capacidad máxima de mesa cambia acuerdo a la locación de cada centro de consumo. La especialidad mexicana Mi Morenita es donde se permite esta cantidad de perdonas por mesa, la alternativa es ofrecer mesas contiguas.

Atento quedo de usted

Ulises Estrada
Gerente de Alimentos y Bebidas
By Kim
Alone
60-69 years
Reviewed: 3 years ago (11/12/2022)
Date of experience: 12/2022

TURN DOWN THE MUSIC! This is so disrespectful for people who would like to sleep or even watch a little TV before bed, you can hear it unless you crank it so loud to hear over the wedding music. This volume is not necessary for them to enjoy themselves or dance too. After 17 stays over 14 years including coming for many weeks, I wont be coming back and neither will many others. So many people complaining and sharing their displeasure during the day with each other. Sad as I really enjoyed coming to my second home.

By Saundra Taylor ( Patricia)
Couple
60-69 years
Reviewed: 3 years ago (09/12/2022)
Date of experience: 12/2022

After staying here for 17years getting attitude from Gill was the last straw. Many people are telling me the same thing he has no respect for your guests.

By Kim Smail
Alone
60-69 years
Reviewed: 3 years ago (09/12/2022)
Date of experience: 12/2022

After 17 stays including staying some very long stays, this was very disappointing. Missing some of the very wonderful long time staff, but the food was a complete disappointment! Now that Im back to traveling, Ill be trying a new hotel next year.

By Karina Duron
Family
20-29 years
Reviewed: 3 years ago (23/11/2022)
Date of experience: 11/2022

En general fue buena, solo algunos meseros o capitanes son muy sangrones al atenderte, el hotel le da mucha preferencia a los extranjeros

By Shannon
Couple
50-59 years
Reviewed: 3 years ago (06/11/2022)
Date of experience: 11/2022

We have been here probably 8 or 10 times and after the crowdedness and changes we observed last year we thought we would try it one more time. We understand after Covid business are trying to make money with promotions but last year (2021) was way too crowded & noisy with kids at the pool, diapers etc. Also 3 nights out of 7 drunk people were in the halls very late, sometimes yelling. This year was back to how we remember it and we will return annually mostly for tennis and relaxation and its a good value. Nice to still see some familiar faces.

No Public Name
Friends
30-39 years
Reviewed: 3 years ago (16/10/2022)
Date of experience: 10/2022

El hotel está bien un poco viejo las instalaciones pero lo que arruina toda la experiencia es tanta pinche regla aburrida y los horarios vienes a divertirte y relajarte y a las 12 ya se acabó todo por qué ya ni música te fajan poner no te dejan estar en ningún lado agusto eso sí está de la chingada la verdad muy aburrido no lo recomiendo

No Public Name
Family
40-49 years
Reviewed: 3 years ago (20/09/2022)
Date of experience: 09/2022

Muy buena experiencia, un lugar muy bonito y que nos deja buenos recuerdos.

By David Tadeo Gomez
Family
40-49 years
Reviewed: 3 years ago (17/09/2022)
Date of experience: 09/2022

Mejorar la empatía de recepción necesitamos las habitaciones juntas para estar cerca y no hubo solución

By Danke(nickname)
Family
50-59 years
Reviewed: 3 years ago (02/09/2022)
Date of experience: 09/2022

Is my first time and first experience. I loved the food and staff. The hotel was not really the best for the cost but not bad. The hotel was okay.

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