Public Reviews Score
89%

"Very satisfied"

Based on 10,519 reviews across 9 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (20/11/2017)
Date of experience: 11/2017

cadre charmant avec ces patios et salons communs
personnel souriant et disponible
attention cependant à l'agencement des chambres

No Public Name
Leisure travelers
60-69 years
Reviewed: 9 years ago (19/11/2017)
Date of experience: 11/2017

ubicacion excelente y hotel muy bueno, personal muy amable.

By jennie
Leisure travelers
40-49 years
Reviewed: 9 years ago (18/11/2017)
Date of experience: 11/2017

good stay in a great location, friendly staff and unusual building

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (18/11/2017)
Date of experience: 11/2017

Gracias por ayudarnos a tener unas bonitas vacaciones! Nos llevamos grato recuerdo a casa de este bonito hotel y de sus empleados.

By Rebecca Grint
Leisure travelers
60-69 years
Reviewed: 9 years ago (17/11/2017)
Date of experience: 11/2017

Super stay in a friendly, comfortable and well positioned hotel

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (17/11/2017)
Date of experience: 11/2017

Satisfactoria

By Linda S
Leisure travelers
60-69 years
Reviewed: 9 years ago (17/11/2017)
Date of experience: 10/2017

It was not the best hotel we had ever stayed in and the room was definitely one of the worst.

The hotel was in a great location and that suited us. If we had been staying longer than 2 days we would have moved.

Dear guest,
First of all, we would like to thank you for taking your time reviewing our Hotel after your recent stay.
I´m really sorry to know that your hotel and the room didn´t meet your expectations. You should have informed reception desk about all defects that you supposedly detected. Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our service. The bed has been inspected after receiving your review, and we can confirm you that the slat on the bed was not broken, it had left from one side. If you had notified in reception our maintenance staff would have solved it in the moment.
Being a XVI Century building, the original construction is conserved, there are a lot of courtyards around the rooms, and the type of the rooms are also different, we promise you that you´ll have a room in a higher floor with other orientation.
It will be a pleasure for us to invite you in our Hotel in your next visit to Granada to check that nothing of the mentioned anomaly happens .
We would like to thank you once again for your time and for your review
Best regards

Carolina Jiménez
Manager
No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (15/11/2017)
Date of experience: 11/2017

.perfecta

By Lola Reid
Leisure travelers
60-69 years
Reviewed: 9 years ago (15/11/2017)
Date of experience: 11/2017

Fantastic - we loved the hotel and Granada!

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (14/11/2017)
Date of experience: 11/2017

The hotel is beautiful and in a favourable position. Rooms are large and cozy. Breakfast should be included in the price, which is very high.

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