Public Reviews Score
89%

"Very satisfied"

Based on 10,648 reviews across 9 portals
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (04/01/2017)
Date of experience: 01/2017

Un lugar acogedor, con historia y muy céntrico donde el personal en todo momento nos trató de maravilla. Repetiré seguro.

By John from Minneapolis
Leisure travelers
40-49 years
Reviewed: 10 years ago (04/01/2017)
Date of experience: 01/2017

The staff was very friendly, the place is great with an amazing location

No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (04/01/2017)
Date of experience: 01/2017

I was so lucky to chose this hotel for my new year. Strongly recommended to anyone who travel to Granada

By Kamalesh
Leisure travelers
30-39 years
Reviewed: 10 years ago (04/01/2017)
Date of experience: 12/2016

Wonderful! The arrangement with parking garage is a good idea & really appreciate the reimbursement of taxi fare, it's a little thing but indicates the attitude.

By BARBIER
Leisure travelers
40-49 years
Reviewed: 10 years ago (02/01/2017)
Date of experience: 12/2016

Très bonne

No Public Name
Leisure travelers
40-49 years
Reviewed: 10 years ago (02/01/2017)
Date of experience: 12/2016

Muy buena experiencia, repetiría cuando vuelva a Granada

Estimada huésped,
Agradecemos mucho su tiempo y su valoración! Es un placer saber que disfrutó de nuestras instalaciones y de nuestra ubicación privilegiada en el corazón del Albayzin.
Tomamos en cuenta sus sugerencias...gracias a sus valoraciones podemos seguir mejorando para darle el servicio que ustedes merecen.
Esperemos que nos vuelva a dar otra oportunidad y disfrutará de condiciones especiales! Recuerde contactar directamente con nosotros y si prefiere cama de matrimonio haganoslo saber para asignársela, nuestros clientes son nuestra prioridad!
Atentamente,
Dirección
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (02/01/2017)
Date of experience: 01/2017

El hotel tiene un encanto especial y hemos estado muy a gusto.

No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (02/01/2017)
Date of experience: 01/2017

Muy bien porque el hotel es muy bonito

By Johanna
Leisure travelers
50-59 years
Reviewed: 10 years ago (02/01/2017)
Date of experience: 01/2017

Hotel zit op een perfecte locatie, is met de auto echter onbereikbaar. Het zou verstandig zijn dit in de beschrijving op te nemen want eenmaal in de wirwar van eenrichtingsstraatjes en taxi en busroutes belandt valt het niet mee om weg te komen. Kamers liggen aan een patio die veel geluidsoverlast veroorzaakt. Wij vonden het niet voor herhaling vatbaar!

Dear guest,
First of all, we would like to thank you for your time and your comments. As you described , the hotel is situated in a restricted area that is why the hotel strongly recommends parking the car in one of the two parking it has agreement with. The Hotel allows you to take a taxi to reach the hotel for the first time and the taxi is refunded. This information is sent by email to our guests and also you can find it clearly in our website. We would like to apologise one more time for all the inconvenience. We are sorry to know that the room did not your expectation, the next time we promise you that you´ll have a room in a higher floor with other orientation.
I hope you will give us another opportunity to better serve you in a future. You ´ll have 20% discount if you reserve directly with the Hotel. Thank you for your time; we will be pleased to see you in other occasion.
Best regards,
Carolina Jiménez, Manager
By Jürgen Anderer
Leisure travelers
50-59 years
Reviewed: 10 years ago (31/12/2016)
Date of experience: 12/2016

Wir haben uns wohl gefühlt.

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