Public Reviews Score
89%

"Very satisfied"

Based on 10,664 reviews across 9 portals
:
No Public Name
Leisure travelers
40-49 years
Reviewed: 12 years ago (17/10/2014)
Date of experience: 10/2014

This is a little jewel of a hotel. Walking through that heavy wooden door feels like a walk back in time. The rooms are lovely and maintain a period feel without the mustiness or smell. The staff are very friendly and helpful.

No Public Name
Leisure travelers
60-69 years
Reviewed: 12 years ago (17/10/2014)
Date of experience: 10/2014

Problème de non insonorisation des murs de la chambre : On entend tous les bruits des chambres voisines : Soupirs, brossage des dents, eau (bain, robinets), rasoir électrique, comme si dans notre chambre.
Petit déjeuner moyen dans salle trop petite et avec personnel tardif

No Public Name
Leisure travelers
60-69 years
Reviewed: 12 years ago (16/10/2014)
Date of experience: 10/2014

Excelente ubicacion y entorno. personal muy eficiente y agradable

No Public Name
Leisure travelers
70-79 years
Reviewed: 12 years ago (16/10/2014)
Date of experience: 10/2014

The hotel is absolutely charming and has been well restored.
The location could not be better except for the hike up the hill in the pouring rain with suitcases.
Walls were so thin conversations, showers, loo flushing etc. could all be Heard quite clearly.

Dear Guest,

We are grateful for your comment following your recent stay at Casa del Capitel Nazarí.

However we were sorry to read that we did not meet your expectations.

Regarding the problem with the noise, we’ll try to improve our facilities to prevent reoccurrence.

Respect to come loaded with suitcases, We offer our guests who take a taxi from the parking agreed to the hotel free of charge, This information is send it by email the day that you made the booking, as we have been able to confirm with your email.

I hope you can visit us again
Consider this your home.

The Management.
No Public Name
Leisure travelers
40-49 years
Reviewed: 12 years ago (15/10/2014)
Date of experience: 09/2014

A fantastic hotel in a fantastic location. The family suite was spacious and beautiful.

By Leslie-Davis
Leisure travelers
60-69 years
Reviewed: 12 years ago (14/10/2014)
Date of experience: 10/2014

We look forward to returning to Granada and will stay at Hotel Capitel Nazarei. Staff at check out suggested spring is beautiful time of year.

By Bernard
Leisure travelers
60-69 years
Reviewed: 12 years ago (13/10/2014)
Date of experience: 10/2014

la chambre avec baie vitrée prés de réception donnant sur le patio avec un éclairage de nuit c'est vraiment pas terrible, et pour la deuxième chambre que nous avons réservé, elle n'était pas prête à 12 heure comme prévu mais à 19 heure pas super pour un trois étoiles

By Pierluigi Picozzi
Leisure travelers
40-49 years
Reviewed: 12 years ago (13/10/2014)
Date of experience: 08/2014

Albergo delizioso, in pieno centro. Stanza ampia e pulita e personale gentile ed estremamente disponibile.

Gentile Ospite,

La ringraziamo veramente molto per la sua valutazione. I suoi commenti sono la ricompensa che ci danno la forza per offrire sempre il miglior servizio e le migliori attenzioni ai nostri ospiti.

Speriamo che Lei possa tornare da noi.

Manager.
By Robyne2101
Leisure travelers
60-69 years
Reviewed: 12 years ago (10/10/2014)
Date of experience: 10/2014

I requested a quiet room, I was given a flat at the top at the back, lovely! Then when I went to bed the noise was atrocious, people walking up and down the two streets below my room, people talking until after 2 in the apartments which were close by, then I could hear snoring from nearby rooms, then more noise from the streets. Next morning I asked if I could be moved to a quiet room, the lovely lady at reception organised. This room was quieter, but still you could hear some noise from the other rooms.
On bookings.com your ad said you had a lift, I wouldn't have booked if this wasn't the case - the first room had no lift, stairs only, I do have abad hip and knee. There was poor lighting through that stairwell as well. The room I was moved to on the first floor I was able to access the lift, so feel you need to be clear in your ad stating that the lift only accesses some of your hotel.
The second room had no chair to sit on, you could only sit on the bed, also no table if you wanted to put a glass down, moly the floor or the tiny bedside table.
Your staff were lovely, wonderful people. They helped greatly, booking 2 excursions for me, recommending places to eat - just great.
Great location.

No Public Name
Leisure travelers
60-69 years
Reviewed: 12 years ago (09/10/2014)
Date of experience: 10/2014

hotel à recommander, très bien situé près du centre ville

Monsieur/Madame,

Nous sommes reconnaissants de vos commentaires après votre récent séjour à la Casa del Capitel Nazari .

Nous sommes vraiment désolés, nous excusons si notre personnel à un moment donné n'a pas été à son comble , nous travaillons pour nos clients et essayons de rester dans notre hôtel ce soient le plus agréable possible.

En ce qui concerne le petit déjeuner, je regrette qu'il n'aimait pas. Nous prendrons note de votre appréciation.

Cordialement,

La Direction Générale.
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