Public Reviews Score
89%

"Very satisfied"

Based on 10,665 reviews across 9 portals
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 12 years ago (11/05/2014)
Date of experience: 05/2014

très bien . hôtel de charme.personnel sympa

No Public Name
Leisure travelers
30-39 years
Reviewed: 12 years ago (11/05/2014)
Date of experience: 05/2014

AMAZING!! I cannot say enough great things about the hotel, wish we could have stayed longer! The people who worked there were incredible the entire time, I will recommend this hotel to everyone!!! Thank you for everything!

By Rossi
Leisure travelers
40-49 years
Reviewed: 12 years ago (11/05/2014)
Date of experience: 05/2014

Fantastique

By Patrick Le Blevec
Leisure travelers
40-49 years
Reviewed: 12 years ago (11/05/2014)
Date of experience: 05/2014

Tres bon accueil
conseil parking a revoir
dispo 24/24
wifi good
Architecture top
couloir pas tres silencieix le matin

No Public Name
Leisure travelers
40-49 years
Reviewed: 12 years ago (09/05/2014)
Date of experience: 05/2014

Très joli hôtel parfaitement bien place , notre séjour a été excellent. Merci a l équipe .

No Public Name
Leisure travelers
30-39 years
Reviewed: 12 years ago (07/05/2014)
Date of experience: 05/2014

Vacation to Granada

Thank you for your nice review.

We hope see again you very soon.
No Public Name
Leisure travelers
30-39 years
Reviewed: 12 years ago (07/05/2014)
Date of experience: 05/2014

Hotel very well located, rooms are small sized, but who cares your at the foot of the Alhambra hill. Personnel very nice and helpful!!!

Thank you very much.
We will check your notes.
We hope see you again very soon.
No Public Name
Leisure travelers
50-59 years
Reviewed: 12 years ago (07/05/2014)
Date of experience: 05/2014

Très bon accueil. Nous recommanderons votre établissement à des amis de passage à Grenade. Merci de votre gentillesse.

Merci pour votre évaluation.
Considérez le comme chez vous pour toujours.
No Public Name
Leisure travelers
40-49 years
Reviewed: 12 years ago (06/05/2014)
Date of experience: 05/2014

would suggest it to friends

Dear Guest,
Thank your for your review.
Regarding the problem with the cleaning of the rooms, I'm totally embarrassed. Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our service.
Regarding the Alhambra tickets, I think there was a misunderstanding. At your check in the receptionist explained you that Alhambra was full but she would report you if she was getting the tickets. As she didn't get the tickets she didn't tell.
We will try explain better next time.

Thank you for your comprehension and I hope see yoy very soon again.
By Eric
Leisure travelers
50-59 years
Reviewed: 12 years ago (05/05/2014)
Date of experience: 05/2014

Tout était très bien, à part la chambre un peu bruyante (en fonction aussi des autres occupants de l'hötel.

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