Central-Hotel Kaiserhof hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,546 reviews across 14 portals
:
No Public Name
Couple
50-59 years
Reviewed: 2 weeks ago (30/06/2025)
Date of experience: 06/2025

Ein Hotel in angenehmer Lage, welches man gut weiterempfehlen kann

Lieber Gast, vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.
No Public Name
Business
60-69 years
Reviewed: 2 weeks ago (30/06/2025)
Date of experience: 06/2025

The room was stylish and well-decorated; clearly designed to impress. However, it felt like being in business class with your hands and feet tied. Despite the attractive appearance, the room was not guest-friendly. There was barely any space to walk around, and no proper place to store/place luggage. The small table was cluttered with brochures, papers, and advertisements, making it unusable. Most disappointing, I could hardly sleep—only 3 or maybe 4 hours—because of the almost constant strange noise from outside. A nice hotel in a great location, but the room was not arranged with the guest’s comfort and practical needs in mind.

Dear guest,

Thank you for taking the time to describe your stay with us in such detail.

We are pleased that you found the design of the room particularly appealing and that you emphasized the friendliness and competence of our reception team. We also very much appreciate the central location and the cleanliness of our hotel.

At the same time, we very much regret that the room did not meet your expectations in terms of comfort and functionality and that you felt restricted in your freedom of movement. We also take the noise nuisance from outside and the inadequate storage facilities for your luggage seriously, as the well-being and satisfaction of our guests is very important to us.

Your comments about the furnishings and equipment in the room and the information material on the table help us to make targeted improvements. We thank you for your honest and constructive feedback, which will help us to further optimize our services.

Regards,
Kaiserhof Team
No Public Name
Family
50-59 years
Reviewed: 2 weeks ago (29/06/2025)
Date of experience: 06/2025

Wir waren für ein Konzert in der Arena angereist. Perfektes Zimmer für einen Kurzurlaub

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Ihr Team Kaiserhof
By Brian Macdonald
Couple
70-79 years
Reviewed: 2 weeks ago (29/06/2025)
Date of experience: 06/2025

Wonderful. Not our first visit to Hannover but our first stay at the Kaiserhof. We hope to return for a longer period in the future.

Dear Brian Macdonald,

Thank you very much for taking the time to write such a detailed review of your stay with us. We are very pleased to hear that you enjoyed your first visit to the Kaiserhof and that you particularly appreciated our location and the comfort of the room.

It is great to know that you were pleased with the cleanliness and facilities of your room and that our reception team were able to assist you during your stay - especially with the safe storage of your luggage on the day of departure.

We appreciate your comment about the extra utensils by the kettle, as we always strive to pay special attention to small details and further improve the comfort for our guests.

We hope to welcome you again soon for a longer stay in Hanover and in our house.

Regards,
Team Kaiserhof
By Jens Kröger
Business
40-49 years
Reviewed: 2 weeks ago (29/06/2025)
Date of experience: 06/2025

das Frühstück hatte stark nachgelassen, kein O-Saft, zweitklassige Brötchen, kaltes Rührei, Wurst und Käse wie aus dem Discounter

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Ihr Team Kaiserhof
By Kerstin
Alone
50-59 years
Reviewed: 3 weeks ago (28/06/2025)
Date of experience: 06/2025

Ein Hotel zum Weiterempfehlen. Das Frühstück war sehr gut.

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Ihr Team Kaiserhof
By Johanna
Couple
70-79 years
Reviewed: 3 weeks ago (24/06/2025)
Date of experience: 06/2025

Ein sehr gutes und empfehlenswertes Hotel.

Liebe Johanna,

vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.

Es freut uns sehr zu hören, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren und unsere zentrale Lage sowie die Ausstattung Ihres Zimmers als besonders positiv empfunden haben.

Auch Ihr Lob für die Sauberkeit, die angenehme Atmosphäre an der Rezeption und die Freundlichkeit unseres Servicepersonals wissen wir sehr zu schätzen.

Ihre Empfehlung bedeutet uns viel und wir danken Ihnen herzlich für Ihr positives Feedback.
By Heidi
Alone
70-79 years
Reviewed: 3 weeks ago (23/06/2025)
Date of experience: 06/2025

Ich bin sehr zufrieden mit dem Aufenthalt in diesem Hotel. Es wird auch künftig an erster Stelle für einen Aufenthalt in Hannover stehen.

Lieber Gast, vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback. Mit freundlichen Grüßen Ihr Kaiserhof Team
No Public Name
Alone
30-39 years
Reviewed: 3 weeks ago (22/06/2025)
Date of experience: 06/2025

Gute Hotelwahl. Wie das letzte Mal auch schon

Lieber Gast,
vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben.
Wir danken Ihnen für Ihr Feedback.
Mit freundlichen Grüßen
Ihr Kaiserhof Team
No Public Name
Couple
60-69 years
Reviewed: 4 weeks ago (19/06/2025)
Date of experience: 06/2025

Nice hotel with great staff, good bar, and a phenomenal restaurant!. Really pleasant hotel with location convenient to great sights and restaurants. Everything we wanted to do was in easy walking distance. We can't say enough good things about the restaurant because it was such a surprise. Excellent winelist and an innovative, seasonal menu -- the two meals we ate there were easily the best meals we had in over a week of travel that had begun in Berlin and ended in Hannover. Restaurant and bar service was as excellent as the food. A hidden gem.

Dear Hughes,

Thank you very much for taking the time to share your impressions with us. We are pleased to hear that you found your stay very pleasant overall and that you appreciated both the accessibility and the commitment of our team.

We regret that you were missing the single-use slippers in your room and will take your feedback on board. The comment about cleanliness is also important to us in order to further optimize our service.

Thank you for highlighting both our friendliness and the value for money. Your praise and suggestions help us to continuously improve our quality.

Regards,
Team Kaiserhof
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