Central-Hotel Kaiserhof hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 7,548 reviews across 14 portals
:
By Thomas Tetenborg
Couple
50-59 years
Reviewed: 4 weeks ago (11/06/2025)
Date of experience: 06/2025

Wir waren insgesamt sehr zufrieden. Nach der katastrophalen Anfahrt mit dem Zug, war die Nähe zum Bahnhof, da ohne PKW sehr erfreulich. Ansonsten ist die Parksituation, wenn mit dem Auto angefahren wird. Bis auf das Zimmer neben uns, in dem der Bewohner die halbe Nacht telefonieren musste, war es dann sehr ruhig. Aber das sind die kulturellen Unterschiede, welche wohl bei der Zimmerbelegung nicht berücksichtigt werden können.

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Team Kaiserhof
No Public Name
Couple
50-59 years
Reviewed: 4 weeks ago (10/06/2025)
Date of experience: 06/2025

Wir haben uns für den Kurzaufenthalt sehr wohl gefühlt. Eine tolle Frühstücksauswahl. Das Abendessen war ebenfalls klasse.

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Team Kaiserhof
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (04/06/2025)
Date of experience: 06/2025

Old fashioned, outdated suite, too hot, too much light (no good curtains),bad service and bad coffee. I came to this hotel because people I was meeting fromnGermany bad chosen it. But will not come back and not recommend. The bed was very comfortabel and it was very clean.

Dear Guest,

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that your stay was affected by various aspects that did not meet your expectations. We particularly regret that you did not feel comfortable in terms of the comfort of the suite and the lack of darkening and air conditioning.

We appreciate your feedback on the features of your Junior Suite and take your comments regarding the room design and functionality very seriously. We are also sorry that our service and the coffee offered did not meet your expectations and that you felt the parking situation was inadequate.

However, we are pleased to hear that you were satisfied with the comfort of the bed and the cleanliness of your room. We also appreciate your comments on the friendliness of our service staff. We will use your experience to initiate improvements and thank you for your candid opinion.

With kind regards,
Team Kaiserhof

Translated with DeepL.com (free version)
No Public Name
Business
50-59 years
Reviewed: 5 weeks ago (04/06/2025)
Date of experience: 06/2025

k/A ------------------------------------

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Team Kaiserhof
No Public Name
Couple
50-59 years
Reviewed: 5 weeks ago (02/06/2025)
Date of experience: 06/2025

Sehr schönes traditionelles Hotel. Gut erreichbar durch die direkte Nähe zum Bahnhof. Parkhäuser befinden sich in unmittelbarer Nähe. Das Personal ist sehr freundlich und aufmerksam. Die Zimmer sind sauber und gemütlich. Leider ist der Einstieg in die Dusche über die Badewanne zu hoch. Hier wäre eine Modernisierung der Zimmer in Gänze sinnvoll. Das Restaurant im Haus hat uns von der Speiseauswahl und vom Service gut gefallen.
Wir würden das Hotel weiterempfehlen.

Lieber Gast,

vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

Mit freundlichen Grüßen,
Team Kaiserhof
By Lars
Alone
30-39 years
Reviewed: 5 weeks ago (02/06/2025)
Date of experience: 06/2025

Hotel ist gut erreichbar, sowohl mit PKW, als auch mit öffentlichen Verkehrsmitteln.
Zimmer sind geräumig, stilvoll eingerichtet, alles was man braucht.

Dear Lars,

Thank you very much for your positive feedback! We are very pleased that you were so satisfied with the accessibility of our hotel and the furnishings and style of the rooms. We are pleased that you found everything you needed for a pleasant stay. We look forward to welcoming you again soon!

Best regards,
Team Kaiserhof
No Public Name
Business
60-69 years
Reviewed: 5 weeks ago (31/05/2025)
Date of experience: 05/2025

Overall stay was enjoyable. Not withstanding my particular comments. However to be frank, if I wasn’t choosing to stay at same hotel of the visiting company, I would choice another hotel with modern and better value facilities.
I hope these comment assist you
Best regards

Dear guest,

Thank you for visiting us again and taking the time to share your detailed impressions with us.

We are pleased that you had a pleasant stay with us overall, despite individual points of criticism. We greatly appreciate your many years of loyalty.

We take your comments regarding the room facilities and the price-performance ratio very seriously. Especially the areas you criticized, such as the furniture and the condition of the carpets, are important starting points for us to further improve the well-being of our guests. Your feedback regarding the atmosphere at reception will also be passed on to our team so that we can work on providing a consistently positive and friendly service in the long term.

Thank you very much for your honest words, which make a valuable contribution to the further development of our hotel.

Best regards,
Team Kaiserhof
By Alan Harvey
Alone
60-69 years
Reviewed: 6 weeks ago (27/05/2025)
Date of experience: 05/2025

Very nice historic hotel in a wonderful location with a nice restaurant and cafe and a nice outdoor seating area

Dear Alan,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our historic hotel and that you appreciated the location, restaurant, café, and outdoor seating area. It's always wonderful to know our guests had a relaxing and memorable experience. We hope to welcome you back again soon!
Best regards,
Team Kaiserhof
No Public Name
Couple
70-79 years
Reviewed: 6 weeks ago (25/05/2025)
Date of experience: 05/2025

Alles gut. Personal sehr freundlich, Frühstück sehr gut, tolle Lage.

Lieber Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten.

Es freut uns zu hören, dass Sie insbesondere mit der Lage, dem Frühstück und der Freundlichkeit unseres Teams sehr zufrieden waren.

Ihre Rückmeldungen zur Zimmerausstattung und Sauberkeit nehmen wir aufmerksam zur Kenntnis und sehen diese als Ansporn, uns weiter zu verbessern.

Ihre Meinung ist uns wichtig.

Mit freundlichen Grüßen,
Team Kaiserhof
By Heinrichs
Alone
60-69 years
Reviewed: 6 weeks ago (25/05/2025)
Date of experience: 05/2025

Gediegen bis luxuriös, familiär. Ein tolles Stück Hannover.

Dear Heinrichs,

Thank you for taking the time to rate your stay with us.

We are very pleased that you particularly appreciate the ambience of our hotel and the family atmosphere and that you find our hotel an enrichment for Hanover.

Your praise for the cleanliness, accessibility and friendliness of our team is a great motivation for us. We are also honored by your positive reviews for reception and price.

We are grateful for your suggestion for more and more original pictures, especially with reference to Hanover, and will take this into account in future designs.

Thank you once again for your valuable feedback.

Best regards,
Team Kaiserhof
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