Our Customer Satisfaction Index
86%

"Excellent"

Based on 644 reviews
:
By DUSEYAU
Leisure traveler
60-69 years
4 days ago (25/04/2017)

Nous avons passé un excellent week-end malgré les remarques. Toutefois notre séjour au Château d' Artigny était largement supérieur.

Room





4 / 5.0

Il serait bon de nettoyer la poussière (importante) sous les meubles.

Location





5 / 5.0
Cleanliness





3 / 5.0
Service





4 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





3 / 5.0

Nous avons connu mieux en matière de cuisine. La viande servie à mon épouse était très loin d'être tendre.

Wellness / Spa





4 / 5.0

Jacuzzi en panne

By Marguerie
Leisure traveler
50-59 years
4 days ago (25/04/2017)

Bien dans l'ensemble

Room





3 / 5.0

Sdb à remettre au goût du jour (douche à l'italienne ) Trop de jour dans la chambre la nuit

Location





4 / 5.0
Cleanliness





4 / 5.0
Service





4 / 5.0
Price





4 / 5.0
Breakfast





4 / 5.0
Restaurant





4 / 5.0
Wellness / Spa





4 / 5.0

Voir les boutons de démarrage du bain à bulles

By TOCHON
Leisure traveler
50-59 years
5 days ago (24/04/2017)

Belle expérience, personnel très sympathique

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





3 / 5.0

Foie gras fade, saumon trop cuit, plat et dessert excellents

Wellness / Spa





3 / 5.0

sauna et hamman très petits, mise en route jacuzzi très difficile

By Anonymous
Leisure traveler
20-29 years
5 days ago (24/04/2017)

wonderfull stay thank you

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Wellness / Spa





5 / 5.0
By André L.
Leisure traveler
60-69 years
5 days ago (24/04/2017)

L'endroit est très beau mais la restauration est nulle.

Room





4 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Service





4 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





2 / 5.0

C'est la deuxième fois que nous mangeons au restaurant et ce n'est pas terrible.

By PECHER
Leisure traveler
30-39 years
6 days ago (23/04/2017)

TRES AGREABLE, A RENOUVELER

Room





4 / 5.0
Location





5 / 5.0
Cleanliness





4 / 5.0
Service





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Wellness / Spa





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
1 week ago (20/04/2017)

nous avons passé un moment de rêve

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Wellness / Spa





5 / 5.0
By F.L. A.
Business traveler
50-59 years
1 week ago (19/04/2017)

Super mais le Restaurant peut fair encore plus de Qualität

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





4 / 5.0
Breakfast





5 / 5.0
Restaurant





4 / 5.0
Wellness / Spa





4 / 5.0
By Sofia Omari Z.
Leisure traveler
30-39 years
2 weeks ago (18/04/2017)

L'acceuil, le service et la beauté du lieu ont rendu notre séjour exceptionnel, nous reviendrons et recommenderont cet hotel à nos amis!

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Restaurant





5 / 5.0
Wellness / Spa





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
2 weeks ago (18/04/2017)

Staff is really nice and dedicated. Hotel old and tired. Spa disgusting. Totally not what you expect from LHW

Dear Sir,

Thank you for your stay at Isenbourg castle.

We see that you enjoyed the location, service and breakfast but remain taken aback concerning your notation of our restaurant, rooms, wellness area and for information we are not member of LHW.

You had booked two classic rooms at the Pavillon and we upgraded you in two tradition rooms in the castle when you arrived. Obviously it did not improve your satisfaction.

Of course our castle is not a modern style/design hotel but writing that the spa is "disgusting" is shoking and not acceptable ! It does not reflect the reality and moreover some customers like this area even if it is not to be compared to the most recent facilities.

By the way, we wish you all the best !
Room





2 / 5.0
Location





4 / 5.0
Cleanliness





2 / 5.0
Service





4 / 5.0
Price





2 / 5.0
Breakfast





4 / 5.0
Restaurant





2 / 5.0
Wellness / Spa





1 / 5.0
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