Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,278 reviews across 8 portals
:
By JURINE
40-49 years
Reviewed: 3 years ago (07/09/2022)
Date of experience: 09/2022

Guest has not commented on review

Cher Monsieur Jurine,

Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence.
Merci pour votre soutien et à bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Château.

Cordialement,
L'équipe du Château de Berne
No Public Name
30-39 years
Reviewed: 3 years ago (07/09/2022)
Date of experience: 09/2022

Guest has not commented on review

Dear Mr Jacobson,

Thank you for taking the time to answer this satisfaction survey. We are delighted to know that your stay at the Château de Berne lived up to your expectations.
See you soon during your next visit in Provence.

Best regards,
The Château de Berne team
By BARBIER
40-49 years
Reviewed: 3 years ago (07/09/2022)
Date of experience: 09/2022

Guest has not commented on review

Chère Madame Barbier,

Nous vous remercions d'avoir pris le temp de répondre à notre questionnaire de satisfaction. Nous sommes ravis de savoir que votre séjour au Château de Berne ait été à la hauteur de vos attentes.
A très bientôt lors de votre prochaine visite en Provence.

Bien cordialement,
L'équipe du Château de Berne
By David and Vera Austin
60-69 years
Reviewed: 3 years ago (04/09/2022)
Date of experience: 08/2022

Guest has not commented on review

Dear Mr and Mrs Austin,

What a lovely comment to read! We are delighted to know that your stay at th Château de Berne lived up to your expectations. Please know that we try to maintain the quality of our offers and services on a daily basis.
Thank you very much for your support, and see you soon in our 5-star Relais & Château Hotel.

Best regards,

The Château de Berne team
No Public Name
30-39 years
Reviewed: 3 years ago (04/09/2022)
Date of experience: 08/2022

Guest has not commented on review

Chère Madame Youcef,

Léquipe du Château de Berne est très heureuse de lire votre commentaire élogieux. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt lors de votre prochaine visite en Provence!

Cordialement,

L'équipe du Château de Berne
No Public Name
70-79 years
Reviewed: 3 years ago (04/09/2022)
Date of experience: 08/2022

Guest has not commented on review

Dear Mr Santer,

Thank you for taking the time to leave this comment. We are happy to know that your stay at the Château de Berne lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.

Kindest regards,

The Château de Berne team
No Public Name
20-29 years
Reviewed: 3 years ago (01/09/2022)
Date of experience: 08/2022

Guest has not commented on review

Dear Mrs Hegestweiler,

We thank you for taking the time to leave this comment. We are delighted to know that you had a pleasant stay at the Château de Berne. Regarding your comment on our breakfast, we would like to point out that we do prepare omelettes. We are looking forward to welcoming you again.

See you during your next visit in Provence.

Kindest regards,
The Château de Berne team
No Public Name
60-69 years
Reviewed: 3 years ago (01/09/2022)
Date of experience: 08/2022

Guest has not commented on review

Cher Monsieur Peu,

Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire de satisfaction. Nous sommes ravis de savoir que votre séjour au Château de Berne a été à la hauteurs de vos attentes.
Sachez que la satisfaction de nos clients est notre priorité et nous avons remarqué dans vos notes que vous n'avez pas été entièrement satisfait par votre repas au Bistrot. Pourriez-vous m'en dire plus ?
Nous espérons vous accueillir bientôt lors de votre prochaine visite en Provence.

Bien cordialement,

L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 3 years ago (31/08/2022)
Date of experience: 08/2022

Guest has not commented on review

Cher Monsieur Mino,

Le Château de Berne vous remercie d’avoir pris le temps de laisser ce commentaire. Nous faisons notre maximum pour améliorer au quotidien la qualité de nos produits et services. Nous sommes toujours heureux d’obtenir les retours de nos clients, afin de trouver des éléments d’améliorations et de vous satisfaire toujours plus.
En espérant vous revoir.

Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 3 years ago (30/08/2022)
Date of experience: 08/2022

Guest has not commented on review

Dear Mr Gray,

We thank you for staying at the Château de Berne and for answering our satisfaction questionnaire. Please know that we pay great attention to all the opinions expressed by our guests. We are very sorry that your experience did not live up to your expectations and we will do our best to ensure that this does not happen again.

You mentioned in your comment that you were not pleased with our housekeeping service. We apologize for that. We have passed on your remarks to the head housekeeper. As for your husbands pyjamas that was left on the bedside, please know that our housekeepers are instructed not to touch guests' items and conditionners are provided upon request.

We also wanted to clarify another point in your comment is that we use paper cubs at our pool bar for its ecological approach and also for safety reasons.

Regarding your other remarks, we apologize and hope that these inconveniences will not tarnish the image that you have of the Château de Berne. We sincerely hope to welcome you back to the Chateau de Berne and give you a wonderful time as it is our mission to do.

Best regards,

The Château de Berne team
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