Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,279 reviews across 8 portals
:
By Zia Ferris
30-39 years
Reviewed: 3 years ago (26/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher M Ferris,
Nous sommes ravis que votre séjour au Château de Berne ait été à la hauteur de vos attentes. Sachez que la satisfaction de nos clients est notre priorité et nous sommes toujours heureux de recevoir les retours de nos clients. En espérant vous revoir bientôt dans notre hôtel 5 étoiles Relais & Château.
Cordialement,
L'équipe du Château de Berne
No Public Name
70-79 years
Reviewed: 3 years ago (25/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Joss,
Thank you for taking the time to leave such a lovely comment. We are delighted to know that your stay at the Château de Berne lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.
Best regards,
The Château de Berne team
By Gil Bronner
50-59 years
Reviewed: 3 years ago (25/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Bronner,
Your comment is particularly pleasant to read, and motivates all the team of the Château de Berne to prepare you beautiful stays in Provence!
See you soon during your next visit.
Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 3 years ago (23/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mrs Joss,
Thank you for leaving this pleasant comment. We are glad that your stay at the Château de Berne lived up to your expectations.
See you during your next visit in Provence.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher Monsieur Tolila,
Léquipe de Château de Berne est très heureuse de savoir que vous ayez passé un agréable séjour. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles Relais et Château.
Bien cordialement,
L'équipe du Château de Berne
By Etroy Muriel et Fabrice
50-59 years
Reviewed: 3 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame et cher Monsieur Etroy,
Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence ! Nous sommes ravis de savoir que votre séjour parmi nous ait été à la hauteur de vos attentes. Nous ne manquerons pas de partager votre remarque avec les membres de notre équipe cités.
A bientôt lors de votre prochaine visite dans notre domaine viticole.
Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 3 years ago (16/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr MacNeal,
Thank you for taking the time to leave this comment. We are glad that your stay with us lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.
Best regards,
The Château de Berne team
By Gaute
30-39 years
Reviewed: 3 years ago (15/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Aase,
We are truly sorry that your stay among us did not meet your expectations. Please accept again our sincere apologies about the air conditioning.
In your comment you stated that during the check-out no one apologized or mentioned this problem. However, our Front Desk Manager informed me that she spoke to you apologizing for the inconvenience and we offered you breakfast.
We understand your inconvenience and apologize again. Please be assured that our guests' satisfaction is our priority. We still look forward to welcoming you back to the Chateau de Berne and providing you with the exceptional experience we are dedicated to.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (13/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mrs Mitten,
We thank you for taking the time to leave this comment.
We truly apologize that your experience at the Jardin de Berne didnt live to your expectations. Could you tell me exactly what you didnt like during your dinner?
Please know that we do our best to improve the quality of our products and services every day. We are always happy to get feedback from our customers, in order to find elements of improvement and to satisfy you even more.
We hope to welcome you again during your next visit in Provence.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 3 years ago (13/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame Chamla,
Merci beaucoup. Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence !
A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Château.
Cordialement,
Léquipe du Château de Berne
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