Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,448 reviews across 8 portals
:
No Public Name
50-59 years
Reviewed: 4 years ago (29/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Suter,
We thank you for taking the time to leave this comment. We are always happy to receive feebacks from our guests.
We are sorry if you found the tour of the hotel at check-in was too quick for your taste. Please note that a map of the estate is available in your room and the reception is at your disposal if you have any questions about where to find us. Regarding your the remark, the tables in front of the bar are not usually used for breakfast. We are sorry if you found our staff unhelpful, that was not their intention. Nevertheless, we take your remark into consideration.
We still hope to welcome you again at the Château de Berne.
Kindest regards,
The Château de Berne team
No Public Name
30-39 years
Reviewed: 4 years ago (26/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher M. Carrere,
Merci beaucoup d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis que votre séjour au Château de Berne ait été à la hauteur de vos attentes.
Au plaisir de vous accueillir de nouveau dans notre hôtel 5 étoiles Relais & Château.
Bien cordialement,
L'équipe du Château de Berne
By Zia Ferris
30-39 years
Reviewed: 4 years ago (26/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher M Ferris,
Nous sommes ravis que votre séjour au Château de Berne ait été à la hauteur de vos attentes. Sachez que la satisfaction de nos clients est notre priorité et nous sommes toujours heureux de recevoir les retours de nos clients. En espérant vous revoir bientôt dans notre hôtel 5 étoiles Relais & Château.
Cordialement,
L'équipe du Château de Berne
No Public Name
70-79 years
Reviewed: 4 years ago (25/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Joss,
Thank you for taking the time to leave such a lovely comment. We are delighted to know that your stay at the Château de Berne lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.
Best regards,
The Château de Berne team
By Gil Bronner
50-59 years
Reviewed: 4 years ago (25/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Bronner,
Your comment is particularly pleasant to read, and motivates all the team of the Château de Berne to prepare you beautiful stays in Provence!
See you soon during your next visit.
Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 4 years ago (23/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mrs Joss,
Thank you for leaving this pleasant comment. We are glad that your stay at the Château de Berne lived up to your expectations.
See you during your next visit in Provence.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 4 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher Monsieur Tolila,
Léquipe de Château de Berne est très heureuse de savoir que vous ayez passé un agréable séjour. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles Relais et Château.
Bien cordialement,
L'équipe du Château de Berne
By Etroy Muriel et Fabrice
50-59 years
Reviewed: 4 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame et cher Monsieur Etroy,
Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence ! Nous sommes ravis de savoir que votre séjour parmi nous ait été à la hauteur de vos attentes. Nous ne manquerons pas de partager votre remarque avec les membres de notre équipe cités.
A bientôt lors de votre prochaine visite dans notre domaine viticole.
Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 4 years ago (16/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr MacNeal,
Thank you for taking the time to leave this comment. We are glad that your stay with us lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.
Best regards,
The Château de Berne team
By Gaute
30-39 years
Reviewed: 4 years ago (15/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Aase,
We are truly sorry that your stay among us did not meet your expectations. Please accept again our sincere apologies about the air conditioning.
In your comment you stated that during the check-out no one apologized or mentioned this problem. However, our Front Desk Manager informed me that she spoke to you apologizing for the inconvenience and we offered you breakfast.
We understand your inconvenience and apologize again. Please be assured that our guests' satisfaction is our priority. We still look forward to welcoming you back to the Chateau de Berne and providing you with the exceptional experience we are dedicated to.
Best regards,
The Château de Berne team
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