Château de Berne hotel logohotel logo
Public Reviews Score
93%

"Very satisfied"

Based on 4,402 reviews across 8 portals
:
No Public Name
50-59 years
Reviewed: 4 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Cher Monsieur Tolila,
Léquipe de Château de Berne est très heureuse de savoir que vous ayez passé un agréable séjour. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles Relais et Château.
Bien cordialement,
L'équipe du Château de Berne
By Etroy Muriel et Fabrice
50-59 years
Reviewed: 4 years ago (19/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame et cher Monsieur Etroy,
Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence ! Nous sommes ravis de savoir que votre séjour parmi nous ait été à la hauteur de vos attentes. Nous ne manquerons pas de partager votre remarque avec les membres de notre équipe cités.
A bientôt lors de votre prochaine visite dans notre domaine viticole.
Bien cordialement,
L'équipe du Château de Berne
No Public Name
60-69 years
Reviewed: 4 years ago (16/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr MacNeal,
Thank you for taking the time to leave this comment. We are glad that your stay with us lived up to your expectations.
We are looking forward to welcoming you again during your next visit in Provence.
Best regards,
The Château de Berne team
By Gaute
30-39 years
Reviewed: 4 years ago (15/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Aase,
We are truly sorry that your stay among us did not meet your expectations. Please accept again our sincere apologies about the air conditioning.
In your comment you stated that during the check-out no one apologized or mentioned this problem. However, our Front Desk Manager informed me that she spoke to you apologizing for the inconvenience and we offered you breakfast.
We understand your inconvenience and apologize again. Please be assured that our guests' satisfaction is our priority. We still look forward to welcoming you back to the Chateau de Berne and providing you with the exceptional experience we are dedicated to.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 4 years ago (13/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mrs Mitten,
We thank you for taking the time to leave this comment.
We truly apologize that your experience at the Jardin de Berne didnt live to your expectations. Could you tell me exactly what you didnt like during your dinner?
Please know that we do our best to improve the quality of our products and services every day. We are always happy to get feedback from our customers, in order to find elements of improvement and to satisfy you even more.
We hope to welcome you again during your next visit in Provence.
Best regards,
The Château de Berne team
No Public Name
50-59 years
Reviewed: 4 years ago (13/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame Chamla,
Merci beaucoup. Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence !
A bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Château.
Cordialement,
Léquipe du Château de Berne
No Public Name
40-49 years
Reviewed: 4 years ago (13/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Chère Madame Bretaud,
Quel plaisir de lire un commentaire si élogieux. Sachez que nous essayons de maintenir au quotidien une qualité tant au niveau de nos offres que de nos services. Nous ne manquerons pas de transmettre vos commentaires aux membres de nos équipes cités.
Merci beaucoup pour votre soutien, et à bientôt dans notre hôtel 5 étoiles Relais & Château.
Cordialement,
Léquipe du Château de Berne
No Public Name
50-59 years
Reviewed: 4 years ago (12/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mr Sacks,
We are very happy to read your complimentary comment. Please know that we try to maintain the quality of our offers and services on a daily basis. We are glad that your stay with us lived up to your expectations.
Thank you very much for your support, and see you soon in our 5 star Relais & Château hotel.
Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 4 years ago (10/07/2022)
Date of experience: 07/2022

Guest has not commented on review

Dear Mrs Svendsen,
Thank you for taking the time to complete our satisfaction survey . We are delighted to know that you have spent a pleasant moment in our company. Please know that we try to maintain a daily quality in our offers as well as in our services.
See you soon on your next visit to our beautiful wine estate.
Best regards,
The Château de Berne team
No Public Name
40-49 years
Reviewed: 4 years ago (06/07/2022)
Date of experience: 06/2022

Guest has not commented on review

Cher Monsieur Debroas,
Merci beaucoup. Votre commentaire est particulièrement agréable à lire, et motive toute léquipe du Château de Berne à vous préparer de beaux séjours en Provence/dans le Var !
À bientôt lors de votre prochaine visite dans notre hôtel 5 étoiles Relais & Château.
Bien cordialement,
L'équipe du Château de Berne
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